14 votes

As a new freelancer, how can I improve my communication with the clients?

Since you are training yourself as a freelancer, you are also training yourself as a project manager, finance manager, negotiator and boss. Freelancing is just a group name for 5-6 roles (I think that ...
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  • 14.2k
10 votes

Client Threatening to Contact Permanent Employer?

I'd send them an email with something along the lines of: You can reach me by email at X, or by phone between the hours of Y and Z. If this is not satisfactory, then I will not be able to do ...
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  • 101
10 votes

How to back out of a freelance project that has gotten too big?

she still owes me for the work I've done How long has she owed you and how much? If she's past due on a payment, or owes you thousands, that could be enough reason to stop right there. But should ...
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  • 1,660
10 votes
Accepted

Attracting clients who want web developer not designer

When someone needs a website, in most of the cases, they have no idea that there is a designer and a developer, or someone who can do both things, they just look for "someone who builds my good ...
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  • 2,044
9 votes
Accepted

Is it right to call a client who didn't hire you to ask for the reasons he/she didn't?

First you say this: He told me he was glad to have had the interview because he ended quite happy whith me. Nevertheless there were still four more interviews and he had to finish them all. I ...
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9 votes

How to work with a micro-manage client

Sometimes the money is not worth it. I offer discounted prices for well-behaved clients, and I overcharged the ones that are, well, no good people. Here's how you've got to look at it, the client is ...
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  • 573
7 votes
Accepted

Client non-responding on official email but talks only on skype

There is nothing wrong with explaining to a client that Skype (or phone calls) are not sufficient and you need to have written approval of something either via email, fax, or postal mail. I would ...
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  • 17.3k
7 votes
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Should I debug application on customer server if it wasn't previously discussed as part of the job?

I would have to say that this is an opinion based question and there is no right or wrong answer. My answer is based on my desire to do the right thing for my clients. I would say yes, but to a point....
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7 votes

How do I communicate to a client that he's wasting time and money by using my services hourly vs. paying a monthly fee?

One approach I've used in the past is to simply tell customers that I no longer provide this service at an hourly rate, but that I could provide ongoing support on a flat rate monthly basis. Then I ...
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7 votes
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Is there a reason against not billing someone when asked for an invoice for work completed?

Well this is really opinion-based. But there are some aspects to be aware of. Some clients will see your failure to invoice as an "ok" to send you more changes then act shocked when you want to be ...
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  • 17.3k
7 votes
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What to include in contract to identify the end of work?

Usually I work on a testing server that is not the final destination of the site. Once the client approve (by email is better but also verbally if it is a trusted client) the copy on the testing ...
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  • 2,044
7 votes
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Is it ok to publish job openings on my LinkedIn profile to try to earn hiring commissions?

In short, the answer is 'no', it's certainly not inappropriate to advertise potential vacancies on your linkedin page, but you need to understand that at that point you're basically moonlighting as a ...
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  • 883
7 votes

How to work with a micro-manage client

Generally, you cannot change clients; you can merely select the ones you want to work for and those you don't. The only factor where you are in full control is how you handle a client. For some ...
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  • 3,672
6 votes

How should I inform a client about increased uncertainty in case of health issues?

First off, communication is key; you state you already told them about it, just re-affirm with them. When you do, have your exit plan ready. I'm sorry I can't continue with the project as scheduled;...
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  • 6,793
6 votes

Is it unacceptable or not wise to email clients during the weekend?

Here's my opinion and practice.... I never respond or contact clients during any time I want to myself, ever. That is to say.. I don't respond to or contact clients before 9am, after 5pm, on ...
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  • 17.3k
6 votes

Safest way to send Credit Card information when communication is through email

A zipped archive is only helpful if it is encrypted with a password, and the password is not sent via email. As well, the customer would need to ensure they're following the instructions exactly to ...
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  • 6,793
5 votes
Accepted

How to let a client know that not replying is not acceptable?

I used to run into the same problem. It happened for two reasons. I worked with the wrong types of clients I allowed it to happen If you're picking "bottom of the barrel" clients that pay very ...
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5 votes

How to start & who should start first interview over Skype?

From what you have said it sounds like they haven't decided to use your services for their project yet, but they wanted your contact information should they choose to use your services. Now that you ...
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  • 151
5 votes
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How can you inform a client that a freelancer is unqualified without being a jerk?

I agree with the others that it would be imprudent to say something overtly negative about Bob. Though you might be able to get the client to realize by asking "innocent" sounding questions "Why did ...
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  • 1,366
5 votes

How do you explain to the computer illiterate what a web developer does?

I think you should put limits on the explaining you do. If a customer does not value your service for what it is, you will run into trouble and discussions later on. If you are a new freelancer there ...
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  • 1,619
5 votes

Bidding for a new skill (without any history)

Don't be a guy with no projects. Projects don't have to be paid ones. Have you created projects during the learning phase? You must have had so put those into portfolio. Also create a few more ...
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  • 14.2k
5 votes
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How to deal with clients trying to blackmail you?

No one mentioned that blackmailing freelancers for extra work out of scope is explicitly forbidden in the terms of service for most of these sites. Read the terms of service. Elance, for example, says ...
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  • 1,660
5 votes

Handling client extras on the fly

Personally, when I have a contractual agreement with a company, signed from the legal representative of the whole company as a single entity, I assume that every request coming from it is regulated in ...
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  • 2,044
5 votes
Accepted

How to deal with a client who calls a lot?

I hate and decline all project instructions over call as well. I simply tell them something like "In a call, we can discuss plans and ideas at the very high level. However, if you need to explain any ...
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  • 14.2k
5 votes

If I transfer the work to my friend without notify the client, is it ok?

Is it moral and professional? No! Do people do this (including large companies)? Yes. I can't say I never done it without client's knowledge, but each time I get into trouble as I have to act as a ...
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  • 14.2k
5 votes
Accepted

Should I charge the client for long meetings in person when he pays me on a per-project basis?

He says that he wants me and his design team to work together and our agreement was only for programming, not for design (he would provide the flow and images). This implies a change of project ...
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  • 1,132
5 votes

How to deal with client's delusion to be a good graphic designer

Get your money, and run. That's all you can do. Sometimes you have to allow people to fall on their faces before they can realize that there's this neat thing called gravity.
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  • 5,304
5 votes

Being clear about the way I work

It takes just one bad client to make you think about this... So true! I'm hoping you are far enough in your career that you have other clients and other projects to work on as well. If not, read the ...
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  • 6,793

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