8 votes
Accepted

Client saying Another freelancer did the job while on contract

In Upwork, I think there should be a valid contract between client and freelancer, the client should have made a deposit for the job, so you can: finish the work and pretend the payment, ignoring ...
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  • 2,044
7 votes

Bartering - client has cancelled and is asking for money

If you two have no contract, then what is he breaching? on the other hand, the mutual understanding is valid in front of the law. I'd say that he was not acting correctly, from what you wrote. He ...
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  • 14.2k
6 votes
Accepted

Cancelling a project on a client

Conor, Looks as if you've kind of blew it on this one. When a client reserves the right to make changes to requirements, then you CAN'T do fixed price and expect to make a profit. Your only saving ...
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  • 5,313
6 votes
Accepted

How and when to abandon a client?

No, don't ditch him yet, he does not cost you anything. He may actually have some other plans, but it does not look too bad. Unless (!) he owes you money. Does he? Since you said that his account was ...
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  • 14.2k
5 votes
Accepted

How to deal with clients trying to blackmail you?

No one mentioned that blackmailing freelancers for extra work out of scope is explicitly forbidden in the terms of service for most of these sites. Read the terms of service. Elance, for example, says ...
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  • 1,660
5 votes

Cancelling a project on a client

You have a tough decision to take here. The good thing about freelancing is that you are more or less able to bail on projects if you 'change your mind', but it can be dangerous for your career. A ...
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  • 421
5 votes

Bartering - client has cancelled and is asking for money

The doctor can't unilaterally modify the terms of your original agreement. Your agreement gives you both the option of using one anothers' services, with no specific mention of cash compensation. ...
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  • 5,313
5 votes

How to handle cancellation fee when a client cancels at different points in a project?

When going 50/50, it's very hard to be covered as you would. So maybe 50/50 is not a good plan for larger projects. It's better for a smaller tasks which you can finish in 1 week or so. I would ...
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  • 14.2k
5 votes
Accepted

One month notice - usual or not?

I'm not an expert in freelancing in Ireland, but elsewhere in the world, anything between two weeks and three months cancellation notice on freelance contracts is extremely common, including in the UK....
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  • 883
4 votes
Accepted

Transfer Wordpress website to client that stops

This should be part of your initial contract, an exit clause. What happens if you get hit by a bus? The client would not have access to transfer the site to their own systems or host, right? Any ...
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  • 6,843
4 votes
Accepted

How do repairmen bill for time and money spent on something only then to find out it's un-fixable?

In my province, we have lots of mines and mills, and many of these sites generate tens of thousands of dollar per hour. The customers do not want any downtime whatsoever, but rarely want to pay for it....
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  • 6,843
3 votes

Bartering - client has cancelled and is asking for money

In the US he would essentially be in breach of contract, but you still used his services. A judge would probably rule for you to do something like pay for the 4 hours at a cost equivalent to your no ...
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  • 499
3 votes
Accepted

How to handle endless modifications on fixed-fee projects

Since you've had the client for a year, the way you interact is unlikely to change. Especially when you directly enable it by accepting to do free work. You need to decide whether working for this ...
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  • 3,712
3 votes

Can I get paid for notice if my fixed term contract is not renewed?

Ignoring the non-existent expiry date, it seems they have no obligations after February 2016. The renewal was anticipated but not guaranteed - and since there apparently have been no talks regarding ...
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  • 3,712
3 votes

How to deal with clients trying to blackmail you?

Have you contacted the site's support about this? I would start there. I think they have ways of dealing with these types of situations and can probably remove any negative reviews. Also, If it's ...
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  • 1,366
3 votes

Setting up an "exit strategy" without upsetting or causing troubles to clients

Your question is quite layered so lets take it apart a bit. You have a few different kinds of old clients only some of which I would really call "bad". Friends and Family Those are hard to ...
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2 votes

Client has cancelled the project and asking for refund of payment

From my experience freelancing, it sounds like a typical case of both you and the client lacking a full and transparent understanding of the scope of the project. Because if this, you’re probably ...
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2 votes

Contract was fixed fee, now they want to cancel and are asking that I send them an invoice for hourly work completed.

Wrong approach! The fixed-price contract was signed. You started work, in reliance. Maybe they don't need your work any more, or had buyer's remorse -- but you are owed the FULL price. Don't ...
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  • 5,313
2 votes

Setting up an "exit strategy" without upsetting or causing troubles to clients

If you're only unloading your 'less favorable' clients, then I suggest you create a relationship with a web agency that is hungry. Competitors aren't competitors if you're giving them business, then ...
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2 votes
Accepted

Setting up an "exit strategy" without upsetting or causing troubles to clients

This is where networking with other professionals would help. I've "exited" a few clients by recommending them to some other colleagues I've worked with in the past. It has been a reciprocal ...
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  • 6,843
2 votes
Accepted

Contract canceled after 90% of effort was expended - client pegs delivered value at 50%

It was not you who failed to deliver, it was not you who insisted not to deliver, and you have a contract. You should be invoicing 100% of the amount.
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2 votes

Expectations for system support

If you have no contract, simply stop supporting it. There would be nothing legally obligating you to any support, let alone, free unlimited support. I would notify the client that as of [X Date] (30 ...
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  • 17.3k
2 votes

Expectations for system support

The preferred action depends on what you want to achieve in the long term as well as the short term. Since there is no contract, I would assume that you legally can walk away. Whether this is a good ...
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  • 3,712
2 votes

Contract canceled with no advance notice

Unfortunately, the nature of a contract is that unless there is specific language to the contrary in the contract, it can be ended at any moment without a reason given. This is one reason why ...
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  • 1,252
1 vote

Client paid for project in full, canceled the project 4 months into it (nothing to do with me) wants refund for unfinished work

I know it's too late, but one thing to do is to learn to ALWAYS have a contract! I do work for a couple of friends and even among friends we have a contract. Unexpected stuff happens and a contract ...
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1 vote
Accepted

Is it ethical to close a project where there is no output without any pay

Short answer: no code delivery = no payment. If he is not asking, why worry ? From your description, the faulty is more him, making you waste time by promising a solution then "blackmailing" you.
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  • 1,032
1 vote
Accepted

Client has cancelled the project and asking for refund of payment

Did you and client execute a written contract? If not, it's a "he-said vs he-said." If they desire and have the financial resources to retain an attorney then written contract or not, their attorney ...
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1 vote

Can I get paid for notice if my fixed term contract is not renewed?

"The right to give notice" is not the same as "required to give notice". The second clause you have quoted is about terminating the contract early.
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  • 1,660
1 vote

How to handle endless modifications on fixed-fee projects

You two need sit together, draw up a project specification and agree on price/rate. You both need to sign/accept it. Any changes, explain there is a charge so she needs weigh up if its important to ...
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  • 1,152
1 vote

How and when to abandon a client?

I'd hang onto him, just don't overstretch yourself trying to fit him in when he does come up with the goods. Juggling various open contracts is certainly one of the challenges of using the on-line ...
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