42 votes

How should I respond to requests to work "for exposure"?

This is one of the most prominent red flags which indicates a bad client, in my opinion. It's really not that complicated. Sorry, I do not work pro bono or without payment on request. There's no ...
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  • 17.3k
28 votes
Accepted

How to respond to "Are your rates negotiable?"

I simply state, "Sorry. Pricing is set and rates are non-negotiable." I haven't run into an instance where that offended anyone. I may not get the work but, if they won't pay my rates, I don't see ...
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  • 17.3k
19 votes
Accepted

The client is asking for too much work for the money

May I guess. He approached to you saying if you do this for bargain, you will get more work? Yes you will get more work, 5 times more complex for 50% more money - $150 in your case. Any serious client ...
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  • 14.2k
18 votes
Accepted

Can learning a new technology be a paid task for a client?

If you do not know how to build an iOS app... How in the world do you know how long it will take you to learn how build one? How would you know how long actually building the app would take? How ...
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  • 17.3k
17 votes
Accepted

Do I risk anything if I shut down a product that hasn't been paid?

The easiest thing is to shut down all, but what if the client is sick or something. Chances are 90% that they don't want to pay you, but there are still 10% which you need to consider. This is all ...
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  • 14.2k
16 votes

The client is asking for too much work for the money

I'll keep my answer simple. If a client is asking for a custom full-fledged CMS/e-commerce site for a $100, as a freelancer, you should read that as "this person is a complete waste of my time," and ...
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  • 1,018
15 votes

Do I risk anything if I shut down a product that hasn't been paid?

You need to shut it down ASAP. Chances are that by now, your "client" has cloned all of your work, which is not hard to do at all, and put it up on a different domain. I put the word client in ...
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  • 5,304
15 votes

How should I deal with a client who refuses to pay after receiving the finish product?

Yes, it is definitely unethical. You do have other options. You could: Do nothing. Just take the loss and treat it as a learning experience. Next time you will know to never give the client the ...
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  • 379
15 votes
Accepted

Is it OK to Ask For a Credit Card Before Beginning Work?

To address your direct question, no, it's not a great practice. To think of it in terms of risks, I would not want to risk my clients' credit card information being stolen (because I would likely be ...
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15 votes

Should I give the finished work to a client before or after they paid me?

Always after. You've got to protect yourself. The way I'd recommend structuring a project - and make sure you explain this beforehand - is to request a 50% upfront deposit (or whatever amount suits ...
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14 votes

Project owner is asking for refundable deposit

If you are performing the work and they are hiring you, there's no reason on Earth you should be paying them anything for any reason.
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  • 17.3k
12 votes
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Asking Clients to pay Advance Payment?

With new clients that approach me, I ask for a non-refundable deposit up front. Usually it ranges from 30% to 50% depending on the overall project cost. I tend to waive the deposit for any client I've ...
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  • 17.3k
11 votes

The client is asking for too much work for the money

This client may have never intended for you to do the work shown in the initial links sent. Perhaps the client is hoping that you will take the bait and actually commit to doing much harder work ...
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  • 5,304
11 votes

Non disclosure agreement?

Non-Disclosure Agreements (NDAs) do not state anything about the actual project or compensation. They are an agreement of secrecy separate from any financial arraignment. Because you are being asked ...
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  • 17.3k
11 votes
Accepted

Am I supposed to be paid even though my work isn't used?

There are some contest sites that operate under similar terms -- everyone sees the design description/brief, everyone works and submits designs, only the chosen design (winner) gets paid. So yes, in ...
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  • 17.3k
11 votes
Accepted

How to politely stop doing free work for people

You may feel rude but at the end of the day it's your business. If they come back the second time you should give less information than you provided on their first visit, but tell them you can give ...
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  • 456
10 votes

How should I deal with a client who refuses to pay after receiving the finish product?

Wait, if I understood: you were hired to make a website you did it and the client did not pay it you have access to admin service hosting the website If I understood it properly, than the content on ...
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  • 14.2k
10 votes

Monthly Fee vs. One-Time Payment for a Large Project with Difficult Client

Step 1 is to protect yourself with a clear scope of work. Write up a clear, concise scope of the work you are performing. Include not only the work being performed by also what is NOT being ...
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  • 201
9 votes
Accepted

Should I discuss hourly rate before doing job or just do the work and let the client see the rate in the invoice?

Always discuss payment before work begins. ALWAYS. (You should have a contract detailing scope and payment) If you fail to do this it is inevitable that you will end up doing work the client doesn't ...
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  • 17.3k
9 votes
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New project manager suddenly demanding source-code prior to payment

IANAL, nor any form of professional regarding law, let alone Australian law. However, from what I've found from a quick google of Australian copyright law, it seems to conform with most copyright ...
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  • 535
9 votes

How should I respond to requests to work "for exposure"?

It is really little that can be added to excellent @Scott's answer. I just wanted to add a simple tactic that helped me several times. Due warning: I'm not aware about any academic research on this ...
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  • 2,004
8 votes

How to respond to "Are your rates negotiable?"

Any combination of: A) We can certainly set this up as a [fixed bid/hourly contract] instead if that makes it easier for you. B) Projects with unique requirements will, of course, entail negotiation....
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  • 81
8 votes

What should I charge for a custom shirt builder web application?

Some of the first considerations would be: How many times have you done similar work, what were your costs, time, difficulties. How much will you have to charge just to break even? What profit is ...
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  • 264
7 votes
Accepted

Concerned, freelancer I don't know may run off. How should I pay a freelancer?

For fixed price projects, depending on the size of the contract I always did 50% up front and 50% upon delivery. For larger contracts (+1500 euros) I took 30% up front. The freelancer thinks the same ...
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  • 1,619
7 votes

Is it OK to Ask For a Credit Card Before Beginning Work?

Be careful asking for (and storing) credit card information. Unless you're a PCI-compliant business, there are portions of credit card info that you aren't supposed to store anywhere as part of a ...
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7 votes

Bartering - client has cancelled and is asking for money

If you two have no contract, then what is he breaching? on the other hand, the mutual understanding is valid in front of the law. I'd say that he was not acting correctly, from what you wrote. He ...
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  • 14.2k
7 votes

Including cost of materials in quote

I do not know what's standard for your particular business niché. However, your "cost of materials" seems exceptionally out of line to me. Charging for software, hardware, and training which you ...
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  • 17.3k
7 votes

How to politely turn down a client's request for a free test job?

I've been a designer for over 25 years, there has never been any reason for me to ever work for free at the request of someone I didn't know. Ever. Yes I've worked for free for family or friends, ...
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  • 17.3k

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