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Questions tagged [communication]

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1
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2answers
92 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
3
votes
1answer
92 views

Junior Graphic Designer here. Am I being low-balled by a client who I've worked with for the past 3 years? How to remedy the situation?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
0
votes
1answer
39 views

Is it okay to prospect my customer's customers

Here is the situation: I have been working full-time for a customer (let's call him A) over the last month and most of this time was actually spent on projects from a single customer of them (Let's ...
-1
votes
2answers
73 views

Viability of a plan to get experience and to grow portfolio

I am a young iOS programmer with a good amount of experience. I have been doing iOS programming for five or six years I have a couple finished apps on the App Store that are very aesthetic and that I ...
5
votes
2answers
193 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
2
votes
1answer
72 views

Is it unacceptable or not wise to email clients during the weekend?

This Exchange question here: Staying in contact with clients when I have a different sleep-wake rhythm (being a night owl or living in a different time zone) deals with the subject quite well, but it ...
3
votes
1answer
90 views

How to answer to new client's requests while having no time to work for them?

As you may have already read I had health problems, I was K.O. for 3 weeks and it was a big problem for my job for many reasons... I am still having right now hard times to keep up with previous ...
3
votes
2answers
167 views

Leaving my best longterm freelance client for a Job offer, what's the best way to end this?

I'm a full stack software engineer who have been freelancing for a client for 2 years, it turned to a remote job but we never agreed on any contract she just keep sending tasks and I do them and bill ...
-1
votes
1answer
27 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
-4
votes
2answers
43 views

Is there any tips to get projects for junior graphic designer like me

I'm starting to design from 2012 and I have made some design for some event (I'm the committee of the event) and sometimes I created it in my spare time. But, why can I get some money from it so I don'...
0
votes
3answers
55 views

Where to find people for colloboration

I want to get some new experience working with different people around the world. So, I'm looking for some sort of a collaboration site, where people looking for designers/developers etc and ...
-1
votes
1answer
62 views

Using generic email address for account registration

Up till now, we've used admin@company.com in the past for all vendor account profiles. But it was also utilized for NOC alerts and became a virtual catch-all for a slurry of notifications. We are ...
4
votes
3answers
88 views

Should I provide information to the client before proposal is accepted?

So, there is some knowledge you gain from your career and this information is important and valuable because it save the client big money. For example, for OTP verification with a mobile number, ...
2
votes
4answers
162 views

Someone contacted my client and created a conflict, how do I handle it?

First things first: I worked with company in a project for client, where I was simply a developer that did the tasks defined by company. client then decides that he wants to make his own team after ...
4
votes
2answers
120 views

What to include in contract to identify the end of work?

This is my first time making a website for someone else who will be paying me. I am writing a contract to have him sign but am stuck on one part. The question is so simple I have trouble phrasing it: ...
5
votes
3answers
262 views

What's the best cold call pitch for a freelancing software engineer?

When I cold call a hiring manager for the first time, what exactly is the best thing for me to say after they answer? I've been a contract software engineer for 25 years. Times are always changing. ...
2
votes
2answers
78 views

What should I say to others in an endeavor when a client isn't making payments?

I've a web development client who has fallen behind on payments. While working out with the client how to handle the situation, others involved in the site have sent work requests. What (if anything) ...
3
votes
1answer
100 views

Client not Responding from more than last 36 Hours

I recently got my first project on Up Work, i had a lot of communication with two of the people from their side on Skype and i have been working on their project from previous week, i have developed ...
0
votes
4answers
318 views

Declining freelance job after already accepting

Yesterday I met with a potential SEO client. We verbally settled on a price and both walked away happy, but now I'm having some serious second thoughts. I don't think that I can meet the promised ...
10
votes
3answers
162 views

Being clear about the way I work

Lately, a couple of clients have been taking way too much of my time, in tasks such as: extensive, totally pointless meetings endless discussions about assets sizing (basically they aren't sure ...
1
vote
2answers
149 views

What does it mean when a client stops communicating after receiving a proposal?

A possible customer from NY contacted me with a request-for-quotation. I replied back with an estimate in hours and money, defining several elements of the project. Before that, we exchanged some ...
0
votes
2answers
83 views

Police Checking Service

I have been asked to get a police check prior to being awarded an I.T. Dev Contract. I really want this job, but need to provide this check as soon as possible to. So my question where can i go to get ...
3
votes
4answers
584 views

How to deal with client's delusion to be a good graphic designer

This happens to me once in a while, and I do my best to convince the client for his own business greater good, but this time is getting serious... I am developing a web project for the client (it's a ...
3
votes
5answers
157 views

Managing client expectations when estimated time is more than expected

I've received requirements for a project, from a possible new client. Thing is, he expects it all wouldn't take more than 2 weeks. After spending some hours doing an estimate, I know there's no way a ...
2
votes
4answers
86 views

Missing the benefits of freelancer's association or union

I have not been able to find any freelancer's association or union to join in the country where I am currently residing in, Indonesia. This means that I have been freelancing since forever without ...
1
vote
2answers
223 views

How to deal with a stubborn user that constantly makes mistakes, but refuses to accept it's their fault

I'm making a desktop app for my best friend's family restaurant (no, I'm not doing it for free). Background info: My friend told me he tried with several apps he found on the Internet; in fact, he ...
1
vote
1answer
103 views

Revealing tactics to customers

Is it ok to reveal your tactics and techniques to customers? If not, what would you say? If yes, how much would you say? I work in digital marketing, it this helps.
1
vote
3answers
90 views

Should I build an Alpha before presenting my concept

I got an idea that will be really helpful on my current job. I will make this software eventually to every other companies that want to use it, but for now only my employer will have access to it. ...
5
votes
2answers
187 views

Is it advisable to contact a company and offer your services based on job advertisements?

I'm currently working as a freelancer and came across an interesting job advertisement that perfectly matched my profile. Since I do not intend to quit as a freelancer, one could argue that it makes ...
3
votes
2answers
101 views

Applied for position A, the employee replied for position B? How to deal with the situtation

I am in a situation: I applied for iOS developer, but then the employer sent me an email says: Thanks for apply for PHP position. Do you have time for an interview...blah. What should I ...
5
votes
3answers
240 views

Should I charge the client for long meetings in person when he pays me on a per-project basis?

I'm developing a software for a client and the project had a delay of about a week. I warned the client about the delay (this happened because I made a course and he knew about it). But now he wants ...
1
vote
4answers
89 views

How to handle the deal with client in case of heavy illness, accident, etc?

For precaution, I always set the deadline longer than the time it actually takes; e.g. for a 30-days work I promise the client it will be finished in 45-days. So in case something bad happened, I have ...
2
votes
2answers
203 views

Potentially unable to complete a project; what to do?

I am worried that I have taken on a major project (three months scheduled, tens of thousands of dollars, but it's already late) that I will be unable to complete. I am trying to figure out the best ...
5
votes
4answers
316 views

Attracting clients who want web developer not designer

I'm currently a web developer, generally with the Python Django framework. What I do could be called full stack development. And, I'm looking to go freelance! What I'm interested in learning about is ...
1
vote
3answers
282 views

How to handle endless modifications on fixed-fee projects

I have had a client for almost a year now. She is a nice person but the problem is she never settled down on what she needs; every time she asks for something, we agree on a fee and I start working. ...
4
votes
4answers
181 views

Is there a reason against not billing someone when asked for an invoice for work completed?

I do some work for a client. Recently they asked me to fix something on their site. It took me about 1-2 hours to locate the problem but the fix was pretty simple. They sent me an email asking me to ...
0
votes
2answers
295 views

My newbie mistakes and how to communicate with clients

For the past few months I've been doing a lot of freelancing projects for people for little to no money. I figure it looks better on my portfolio if I make stuff FOR other people, rather than just ...
2
votes
6answers
416 views

If I transfer the work to my friend without notify the client, is it ok?

I just wonder that if I got too many jobs which I can not handle at the same time, can I transfer some of them to my friend? if so, should I notify the client? of course I will make sure the finally ...
4
votes
3answers
134 views

How do I increase efficiency in client communications without seeming impersonal?

I find myself with the enviable problem of having more work than time, and as such, I'm attempting to steamline tasks and increase efficiency, along with raising my rates. One issue that has cropped ...
3
votes
5answers
293 views

How to deal with a client who calls a lot?

I have that client who prefers to call me to check for status updates for his project even if I'm giving him access my project management tool. We use slack for communication. It bothers me so much ...
1
vote
1answer
90 views

Is there a checklist for a freelance app job

I got to talk to a client who wants to have an app for his restaurants. The app should include a ordering process as well, for take aways. But I am not sure what will be my to-do list in that kind of ...
5
votes
3answers
162 views

Handling client extras on the fly

I sell a B2B software that I developed which is customized for each client. I offer a maintenance agreement with the software that covers technical support, updates, etc. Most of my clients take the ...
8
votes
3answers
1k views

How to back out of a freelance project that has gotten too big?

Last August I took on re-doing an e-commerce website. At first she only wanted a re-design, but it ended up being completely redone. Since I'm a student, I didn't charge her a whole lot for it, but we'...
4
votes
2answers
241 views

How would an independent web developer land a large commercial job?

I'm an independent web developer and graphic designer who mainly prospects small local businesses and independent artists found online. When I'm out doing cold calls in person, I look for buildings ...
2
votes
4answers
452 views

Is Multimedia Designer & Web Developer a suitable job title for a single person handling Web, Print, and UI Design + Front & Back-End Web Development?

The Problem: I'm faced with the dilemma of how I should advertise myself in terms of the roles I fulfill for my freelancing business. I'm experienced in: Graphic Design for Web & Print: Social ...
0
votes
4answers
177 views

How to control the clients sales funnel?

I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment. When I receive, say, ...
4
votes
5answers
1k views

How to deal with clients trying to blackmail you?

I'm in an unfortunate situation where a client I'm currently working for is threatening to provide bad rating and feedback to my profile on a popular freelance outsourcing site (not sure if I can ...
0
votes
2answers
162 views

Polite way to schedule future work

I'm new to freelancing and I'm wondering what, if any, would be a polite way to tell a client that I've got clients ahead of them and that I can't start their project till a certain date?
3
votes
2answers
238 views

A tool to communicate with a client that's better than e-mail

I'm working on a project for my client. I need to communicate daily with them on many different aspects of the application. At the beginning, e-mail was enough, but after a month there are few ...
1
vote
1answer
447 views

How frequently should someone check in with a potential client?

Let's say you've had an email exchange with someone who seemed interested in hiring you for a freelance gig that went on for a few weeks and then tapered off. This isn't a "cold call" or a stranger, ...