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12 votes
Accepted

How to handle interpersonal relationships and expectations from client's marketing department

The easiest way to handle the short-notice work is to set up a Service Level Agreement (SLA). You can document how much notice the client must give, and how soon you will act, with financial ...
JohnHC's user avatar
  • 1,030
7 votes

How should I deal with the inconsistency of incoming work?

I would say that your rate is low. If you remember, freelancers rates are higher than normal rates because with our work we have to save money for rainy periods. So for example, if $20/h is enough ...
Peter MV's user avatar
  • 14.4k
6 votes

Is it unacceptable or not wise to email clients during the weekend?

Here's my opinion and practice.... I never respond or contact clients during any time I want to myself, ever. That is to say.. I don't respond to or contact clients before 9am, after 5pm, on ...
Scott's user avatar
  • 17.4k
6 votes
Accepted

When making a website which activities do you normally include in invoice?

Generally, clients buy a freelancer's time. Using that logic, all time spent on client work is invoiced, regardless of the work. I never heard of clients wanting different rates for work on prototype ...
morsor's user avatar
  • 3,887
5 votes
Accepted

Decision and negotiation of long term time-consuming job

Well from what I can see, you are a good photographer and you have more work than you can handle. So this is a good position for expansion. The same happened to me in the programming field. ...
Peter MV's user avatar
  • 14.4k
5 votes

How feasible is it to work fixed price and parttime for a client as a freelance software developer?

Assuming it's only a small slump, I would look for more clients. You need food on your table, and that's your first priority. It's good you want to work with your client, as opposed to only for ...
Canadian Luke's user avatar
  • 6,883
4 votes
Accepted

Should I charge my client for mistakes I make?

Fire your hourly rate. The only way you'll ever make money with design is to become familiar with and accustomed to value-based pricing. No client I've ever come across is willing to pay $150-$400 ...
Scott's user avatar
  • 17.4k
4 votes

Should I charge my client for mistakes I make?

If you are spending your time to use your creative ability to build something to their satisfaction (which you cannot easily predict), then you are absolutely in the right to make the client pay for ...
Xavier J's user avatar
  • 5,363
4 votes

Tracking hours you are working for clients

bretterer, you don't really seem to be asking about time tracking tools but about how to deal with lots of small requests coming in by email. For me, this is more of a productivity question. Here is ...
lon124's user avatar
  • 631
4 votes
Accepted

Is it rude to be unavailable to clients when you are very busy?

You should not feel guilty. Sometimes work requires you to shut out the world and focus. And as a sole proprietor or single member business clients should somewhat expect that they can't always gain ...
Scott's user avatar
  • 17.4k
4 votes

When making a website which activities do you normally include in invoice?

There is more than one way to bill clients for creating websites. Many freelancers view it as a product, and thus charge a flat rate for what they believe the full value of their time + expertise is ...
LMK Web's user avatar
  • 523
4 votes
Accepted

Does anyone know of any free time tracking and invoicing software geared toward freelance software developers?

I've been using an MS Access app i put together to track hours, clients, create invoices from hours entered, payments, etc. Since last year i have it connected to MYSQL backend in cloud.
donnyc's user avatar
  • 84
4 votes
Accepted

How often I have to update my progress working freelance?

This is something that the client has to answer, not us. It depends both on the client and the project. For example, with one client, I was simply reporting each day what I did. That was voluntary but ...
David R's user avatar
  • 1,647
4 votes
Accepted

How to say "How long will the interview process take?" without being rude?

Longer-term clients are typically going to have a longer-form interview/onboard process, even for freelancers, as they're investing more time and money into you and the project you're going to be ...
Spevacus's user avatar
  • 391
3 votes
Accepted

How to set a project completion deadline for a project that already got extended out?

Communication If you are friendly with the client, speak to them, expressing the concern. I would not simply provide an ultimatum. That will often be seen as "demanding" and "unfriendly". Instead ...
Scott's user avatar
  • 17.4k
3 votes

Should I charge my client for mistakes I make?

When I started out, I applied two hourly rates: 1) for stuff I was relatively expert at and a second lower rate (50% of my full rate) for work that took longer than expected primarily because I was ...
C. Holley's user avatar
3 votes

Desktop software for time tracking

This might not solve directly your billing time needs, but it's really helpful to track your productivity and see where you spent your working time: RescueTime. You install a small application that ...
igorsantos07's user avatar
3 votes

How to handle interpersonal relationships and expectations from client's marketing department

YOU are in charge of how the client (or their staff) treat you. People will walk all over you if you allow them to. But they will also learn to plan better if you refuse to let them. So it's your ...
Scott's user avatar
  • 17.4k
3 votes
Accepted

Balancing life with productive work with study and research

I think you need to find a balance, which can be easier said than done. No doubt, your earlier routine may have worked at one time, but when you get older you have more commitments, and different ...
Chillin''s user avatar
  • 467
3 votes

Does anyone know of any free time tracking and invoicing software geared toward freelance software developers?

Clockify, Timecamp, and MS Access are all tools that support time tracking for developers. However, since many developers use Slack nowadays for communication, the Slack API and “slack-based work ...
Mohamed Rajab's user avatar
3 votes

How to say "How long will the interview process take?" without being rude?

Just ask them, there is nothing rude about clarifying timeframes or anything else. If you lose an opportunity you lose it, it's not a big deal, you just move forwards and look for another. As a ...
Kilisi's user avatar
  • 211
3 votes

Long-term career as freelancing

This all depends on how you view what you are doing. If you consider freelancing to be simply being a contract employee (full time employee equivalent), then you are facing the same pitfalls that any ...
David R's user avatar
  • 1,647
2 votes

How should I deal with the inconsistency of incoming work?

Putting the social aspects of your life to one side this is my advice having been through the same thing. Forget your personal projects. They are a luxury you cannot afford. Set aside at least one ...
PaulD's user avatar
  • 1,750
2 votes

How should I deal with the inconsistency of incoming work?

If you're having trouble getting work to come in maybe consider finding some type of marketing consultant that could direct you in the right path or give you new ideas on how to reach your potential ...
Fütemire's user avatar
  • 166
2 votes
Accepted

How many hours can one freelance in programming part-time and still provide a good product?

It depends on your area of freelancing. In programming, the normal weekly output is 30 to 35 hours. I once tried to have productive 8 hours and it took me 11h in time. So 10-20h is NOT good for ...
Peter MV's user avatar
  • 14.4k
2 votes

Is it rude to be unavailable to clients when you are very busy?

Scott gave a good answer. I'd like to add on to that with a few different ways to handle this so your clients don't feel like they're getting shafted. Many of us who do similar work deal with the same ...
LMK Web's user avatar
  • 523
2 votes

Decision and negotiation of long term time-consuming job

You've already answered your own question.... " I don't feel like disregard or abandon other clients because if this client will go elsewhere (as already happened) I'll remain with no other clients." ...
Scott's user avatar
  • 17.4k
2 votes

Best Management tool for self-employed: Tasks, Calendar, Multiple Customers, Multiple Project, Invoice, Time-Track

Google Calendar, Google Spreadsheet and Google Drive are great for these tasks, are free and accessible from desktop and apps anywhere anytime.
Constantinus's user avatar
2 votes
Accepted

How to answer to new client's requests while having no time to work for them?

If you can´t take on more work, for whatever reason, just state that you are currently fully booked and possibly when you expect to be free again. Don´t tell any personal stuff. If you have more ...
Daniel's user avatar
  • 1,033

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