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8 votes
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Is it bad to release work as free after it's sold?

Yes. It's exceptionally unethical in most instances unless it's agreed upon prior to the work being performed. In all probability the only reason this "program" was created was due to the client ...
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7 votes

Is it professional that client pays the lunch?

There's no hard and fast rule about any of this and I suspect customs vary based upon location. For me.... if the client visits me.... I pay. If I visit the client, often the client pays. Essentially ...
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5 votes

Too many clients, not enough work

I heard only 2 types of stories: those that have 1 client but long-term (and are afraid what would happen if they lose him) and those that have too many clients but short-term. I have been in both ...
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  • 14.2k
5 votes
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Reduce rate when learning on the job?

Don't charge the client at all for the time you spend learning how to produce their deliverables. Do charge the client your regular hourly rate for the time you spend working to produce their ...
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  • 474
4 votes

Is it bad to release work as free after it's sold?

It is not "exceptionally unethical" as previously answered. Ethics has nothing to do with it as it is a matter of property. Just because a client pays you to develop a program for them does not ...
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4 votes
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How to deal with indecisive clients?

Always #1. Always. You're looking at things from your perspective, which is expected. However, think of it from the client's perspective... They've paid you a fee to work and they anticipate paying ...
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3 votes
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Should I do a closing interview with my client post-launch of website?

Of course the answer to this depends on your terms and conditions. End of service comes when they pay the final invoice, but that of course depends on your payment schedule. Closing Interview. All ...
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  • 1,730
3 votes

Is it okay to prospect my customer's customers?

You can, but it is generally very frowned upon. Without express written disapproval, there's nothing legally preventing you doing so. Of course, a non-compete agreement would indicate there may be ...
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  • 17.3k
3 votes

Is payment gateway integration considered part of the deal?

This should be defined and negotiated before any work begins and detailed in any contract. The purpose of a contract is to clearly define what is to be completed and what fees are associated with that ...
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3 votes

Is payment gateway integration considered part of the deal?

There is not an objective answer to whether it's part of the deal, as you and the client obviously disagree. Most would agree that ideally all requirements should be spelled out in a contract - and ...
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  • 3,672
2 votes

Is it professional that client pays the lunch?

In my experience if I go to work at the client's place sometimes some clients offers the lunch, other times not. When the clients comes to me sometimes me too I offer the lunch, or we go to a ...
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  • 2,044
2 votes

Is it professional that client pays the lunch?

I think the previous answers give a lot of good answers. Personally, I would have lunch, and then pay. If the customer says "this is on me" or something similar, I would argue "No, you are our guest, ...
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2 votes
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How to answer to new client's requests while having no time to work for them?

If you can´t take on more work, for whatever reason, just state that you are currently fully booked and possibly when you expect to be free again. Don´t tell any personal stuff. If you have more ...
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  • 1,030
2 votes

Is it bad to release work as free after it's sold?

Where are you located? Where is the party that is hiring you located? Much of the advice in this column so far would be quite illegal in the United States, and potentially so even if you are not ...
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  • 121
2 votes

Is it bad to release work as free after it's sold?

Normally such matters should be discussed beforehand. A development-contract should always clearly state ownership and exclusivity! What you could do, is reach out to the client and see what he ...
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  • 1,030
2 votes

Client has cancelled the project and asking for refund of payment

From my experience freelancing, it sounds like a typical case of both you and the client lacking a full and transparent understanding of the scope of the project. Because if this, you’re probably ...
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2 votes

How to deliver work and procedure for freelancing in Android app development

If the client wants to see the app before final payment. How to provide the app yet hold the full code. I would build a beta build and send it to the client. How to provide the final code to the ...
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2 votes
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Managing Someone else's Social Media

Contact photographers that have their photos in that location, you can start with a Instagram or wherever else they post their pictures, and don’t go for that most popular ones, go for smaller ...
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2 votes
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Client hasn't answered nor read my emails

You must try giving him a courtesy call, speaking on the phone makes a huge difference as compared to sending an email. No client wants to leave their project in between - possibility of he ignoring ...
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2 votes

Client doesn't give approval but changes expectation. What should I do?

I also fell into this kind of problems more than once, and this is why I've decided to join just to try and help you. First, this is the kind of client that will never be happy and you fueled her ...
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2 votes
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How can I send an agreement in midst of a project?

If you are already in the middle of the project, you need to decide if it's worthwhile bringing up a "formal" agreement then, or at the end. The agreement does not need to necessarily contain all the ...
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  • 6,793
2 votes

How to deal with a client who won't tell description about the site he wants?

To be fair, customers come to us because they don't have expertise in tech in web design. I think that you correctly asked questions that are not very technical to get the conversation started. You ...
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  • 61
2 votes
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How to create urgency for clients to provide content, answer e-mails, etc

Honestly this is an ongoing issue for all of us, and there are no good solutions. I know you said you are not contemplating a fine, but that's what I've now resorted to after several years of dealing ...
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  • 503
2 votes

When Cold Pitching is Too Successful

You probably handled this already. But anyhow: Simply pick your favorite site and go ahead with them. Try to back out of the others gracefully. If you didn't make any promises (say you just asked if ...
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2 votes
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Best practice for invoicing when working onsite

In the event that there's any dispute over how many days work I've actually done, how do I prove it? Do these clients use a time tracking tool for their employees? If so, ask them to set you up to ...
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  • 474
2 votes

Should one keep their clients' files separated?

I give codes to different customers, here mostly tickets. These codes are the prefix to folders, accounts etc. That helps to separate the work for different customers. And so it is possible to give ...
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  • 121
2 votes
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Could I disclose sales numbers I helped a client get?

This seems to break down to three main elements; Legal, ethical and fiscal. Legally: You're free to do pretty much anything that you didn't contractually agree with your reference client that you ...
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  • 883
2 votes

Best Way to Approach Billing with New Clients

Since you clearly don't want an hourly contract, you shouldn't offer that as an option. Your pricing should be clear to your client, something like: "I'll set up, monitor and optimize your google ...
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  • 573
1 vote
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Another client wants to buy a challenging work I did for one client

I am not a lawyer, but as far as I understand you have the copyright of the code as long as you haven't given it up. It would therefore seem that you legally may sell to anyone. You have three ...
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