62 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Is this a script from a soap opera? There's far too much discussion taking place. Business is business and not friendship. Ignore anything not directly related to the business. All the back and ...
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  • 17.3k
21 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Your chain of emails is unprofessional, you fail yourself by dropping to your client's argumentative level. As well as this, instead of getting to the point you make jabs and petty points informally, ...
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  • 535
18 votes

Discount for 1-year full-time contract?

Realize that if you are tied up, full time, for a year, you'll most likely lose all your other clients. So, if that's okay you need to make it worth your while. If you are financially in good shape ...
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  • 17.3k
17 votes
Accepted

Do I risk anything if I shut down a product that hasn't been paid?

The easiest thing is to shut down all, but what if the client is sick or something. Chances are 90% that they don't want to pay you, but there are still 10% which you need to consider. This is all ...
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  • 14.2k
16 votes

Should I ask every client to sign a contract?

Yes! Yes! Yes! I rolled my eyes when I read your question... sorry... but I did. The contract is there for both of you and if you read questions elsewhere on freelancing, you'll read several who cut ...
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  • 1,132
15 votes

Do I risk anything if I shut down a product that hasn't been paid?

You need to shut it down ASAP. Chances are that by now, your "client" has cloned all of your work, which is not hard to do at all, and put it up on a different domain. I put the word client in ...
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  • 5,304
15 votes

What's the best way to 'sack' a customer

I think the rule is 80/20. 80% of complaints from 20% of customers. It applies to so many things like 20% of your carpet will get 80% of the wear and tear etc. It is a great question and one I have ...
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  • 1,730
13 votes

Project based freelance project requiring multiple unexpected "redos" from client

At the bottom of all my quotes I have this wording: We are here to provide an excellent customer experience. Because of this, we encourage input from the Client during the entire process. However, ...
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  • 246
12 votes
Accepted

Asking Clients to pay Advance Payment?

With new clients that approach me, I ask for a non-refundable deposit up front. Usually it ranges from 30% to 50% depending on the overall project cost. I tend to waive the deposit for any client I've ...
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  • 17.3k
10 votes

How do I estimate the cost of building an Android app?

The client is right. You can't raise the cost of a project halfway through; that is unethical. That's probably why clients go away. That is not business at all. Try find some cost estimation sites ...
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  • 101
10 votes
Accepted

How much can an iOS developer charge?

Not pertaining to iOS specificall, but freelancing in general, also as a citizen/resident of the USA, I would charge roughly 4 times the hourly rate you get from an employer. I've seen other ...
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10 votes

Monthly Fee vs. One-Time Payment for a Large Project with Difficult Client

Step 1 is to protect yourself with a clear scope of work. Write up a clear, concise scope of the work you are performing. Include not only the work being performed by also what is NOT being ...
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  • 201
10 votes

How to back out of a freelance project that has gotten too big?

she still owes me for the work I've done How long has she owed you and how much? If she's past due on a payment, or owes you thousands, that could be enough reason to stop right there. But should ...
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  • 1,660
10 votes
Accepted

How do freelance web developers approach security and liability?

I'm a freelance web developer and security researcher, so my experience may be a little biased. In general, web development is a pretty insecure mess. More experienced developers are generally seen ...
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  • 1,217
9 votes

How do I estimate the cost of building an mobile app?

There is no formula for magically determining the number of hours a task will take based on complexity. Rather than agreeing to a fixed price, you might want to break your project into milestones and ...
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  • 5,304
9 votes
Accepted

Web design copyright norm

There are many variables. In short words, you have to know how to licence your work and this should happen when you write the contract with the client. Of course, there are many aspects of the problem ...
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  • 1,131
9 votes

Client threatening legal action constantly

Life's too short.. You have 2 choices.... Invoice for the work you've completed. Wait until that invoice is paid. Then tell him you're done. You'll package everything and prepare to deliver things ...
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  • 17.3k
9 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
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9 votes

How to work with a micro-manage client

Sometimes the money is not worth it. I offer discounted prices for well-behaved clients, and I overcharged the ones that are, well, no good people. Here's how you've got to look at it, the client is ...
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  • 573
8 votes

How do I estimate the cost of building an mobile app?

I'm freelancing with mobile apps now. Estimating prices has been far more difficult than the coding itself! Time estimation It is possible to estimate time required. Break it into a to do list. ...
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  • 321
8 votes
Accepted

How many hours of free transition/exit time should I give a client who just ended a long term contract?

Free??? No, no, no. The client has already indicated that they're looking to save a buck. Now, pose this question: how does the work that you've already been doing suddenly become worth less money ...
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  • 5,304
8 votes

How tightly to guard pricing

Am I being unreasonably paranoid/protective about my pricing? - Yes Do you try to protect your price information from getting into the hands of your competitors? - No How would you handle this? Just ...
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8 votes
Accepted

Is it unreasonable to withhold completed work if a contract hasn't been signed?

It is reasonable to expect a contract to be in place before the work is delivered. Personally, I would expect the contract to be in place before work begins. My guess is they consider their verbal ...
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  • 196
8 votes
Accepted

Should an agreement with software engineer contractor include a clause that the engineer is not liable of any company's losses?

Under no circumstances should you allow yourself to have unlimited liability. The phrase used in contracts to prevent this is usually of the form: 'You shall indemnify and hold the Developer harmless ...
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  • 1,217
7 votes
Accepted

I.T home support - protecting myself

Although open-ended, I'll try to address it as best as possible. GET A CONTRACT DRAWN UP ASAP! Do not offer remote support, except to those you know quite well, and personally. The contract should ...
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  • 6,793
7 votes

Bartering - client has cancelled and is asking for money

If you two have no contract, then what is he breaching? on the other hand, the mutual understanding is valid in front of the law. I'd say that he was not acting correctly, from what you wrote. He ...
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  • 14.2k
7 votes
Accepted

Client non-responding on official email but talks only on skype

There is nothing wrong with explaining to a client that Skype (or phone calls) are not sufficient and you need to have written approval of something either via email, fax, or postal mail. I would ...
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  • 17.3k

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