61 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Is this a script from a soap opera? There's far too much discussion taking place. Business is business and not friendship. Ignore anything not directly related to the business. All the back and ...
  • 17.4k
21 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Your chain of emails is unprofessional, you fail yourself by dropping to your client's argumentative level. As well as this, instead of getting to the point you make jabs and petty points informally, ...
  • 545
18 votes

Discount for 1-year full-time contract?

Realize that if you are tied up, full time, for a year, you'll most likely lose all your other clients. So, if that's okay you need to make it worth your while. If you are financially in good shape ...
  • 17.4k
16 votes

Should I ask every client to sign a contract?

Yes! Yes! Yes! I rolled my eyes when I read your question... sorry... but I did. The contract is there for both of you and if you read questions elsewhere on freelancing, you'll read several who cut ...
  • 1,162
15 votes

What's the best way to 'sack' a customer

I think the rule is 80/20. 80% of complaints from 20% of customers. It applies to so many things like 20% of your carpet will get 80% of the wear and tear etc. It is a great question and one I have ...
  • 1,740
13 votes

Project based freelance project requiring multiple unexpected "redos" from client

At the bottom of all my quotes I have this wording: We are here to provide an excellent customer experience. Because of this, we encourage input from the Client during the entire process. However, ...
  • 246
12 votes
Accepted

Asking Clients to pay Advance Payment?

With new clients that approach me, I ask for a non-refundable deposit up front. Usually it ranges from 30% to 50% depending on the overall project cost. I tend to waive the deposit for any client I've ...
  • 17.4k
10 votes
Accepted

How much can an iOS developer charge?

Not pertaining to iOS specifically, but freelancing in general, also as a citizen/resident of the USA, I would charge roughly 4 times the hourly rate you get from an employer. I've seen other ...
10 votes

Monthly Fee vs. One-Time Payment for a Large Project with Difficult Client

Step 1 is to protect yourself with a clear scope of work. Write up a clear, concise scope of the work you are performing. Include not only the work being performed by also what is NOT being ...
  • 201
10 votes

How to back out of a freelance project that has gotten too big?

she still owes me for the work I've done How long has she owed you and how much? If she's past due on a payment, or owes you thousands, that could be enough reason to stop right there. But should ...
  • 1,660
10 votes
Accepted

How do freelance web developers approach security and liability?

I'm a freelance web developer and security researcher, so my experience may be a little biased. In general, web development is a pretty insecure mess. More experienced developers are generally seen ...
  • 1,227
9 votes

Client threatening legal action constantly

Life's too short.. You have 2 choices.... Invoice for the work you've completed. Wait until that invoice is paid. Then tell him you're done. You'll package everything and prepare to deliver things ...
  • 17.4k
9 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
8 votes
Accepted

Is it unreasonable to withhold completed work if a contract hasn't been signed?

It is reasonable to expect a contract to be in place before the work is delivered. Personally, I would expect the contract to be in place before work begins. My guess is they consider their verbal ...
  • 196
8 votes
Accepted

Should an agreement with software engineer contractor include a clause that the engineer is not liable of any company's losses?

Under no circumstances should you allow yourself to have unlimited liability. The phrase used in contracts to prevent this is usually of the form: 'You shall indemnify and hold the Developer harmless ...
  • 1,227
8 votes

Can you perform/receive freelance work anonymously?

You can. At least when you are a writer or a programmer you can do it. Some of the most popular options as of now: Writing articles for Everipedia. Unlikely to earn more than 10€ a day unless you ...
8 votes

How to work with a micro-manage client

Sometimes the money is not worth it. I offer discounted prices for well-behaved clients, and I overcharged the ones that are, well, no good people. Here's how you've got to look at it, the client is ...
  • 563
7 votes
Accepted

Client non-responding on official email but talks only on skype

There is nothing wrong with explaining to a client that Skype (or phone calls) are not sufficient and you need to have written approval of something either via email, fax, or postal mail. I would ...
  • 17.4k
7 votes

Including cost of materials in quote

I do not know what's standard for your particular business niché. However, your "cost of materials" seems exceptionally out of line to me. Charging for software, hardware, and training which you ...
  • 17.4k
7 votes

Should bug fixing of a finished project be free?

For projects with big budgets, fixing the bugs and the maintenance can be included in the price since you can add more time for you and your team for the "testing phase." But often you can get stuck ...
  • 858
7 votes
Accepted

Charging for meetings/conference calls with a client

Traditionally as a freelancer it is your time and skill that is hired. So yes you bill for conference/meeting times. It is customary to build in a few hours for discussion with every bid. Some ...
  • 17.4k
7 votes
Accepted

What to look for in an overseas equity agreement

Adventurer Beware! Equity deals can be tricky things and I've never had great experiences with them but I have had two, and with those, I've learned a lot. The first thing you need to know (and you ...
  • 917
7 votes
Accepted

What to include in contract to identify the end of work?

Usually I work on a testing server that is not the final destination of the site. Once the client approve (by email is better but also verbally if it is a trusted client) the copy on the testing ...
  • 2,044
7 votes

Do all clients requests, some off them or none at all?

Heres the thing.... You need to have a conversation with the client. Not emails, not texts, not instant messages, but a conversation as in speaking via telephone, Skype, or in person. The is no way ...
  • 17.4k
7 votes

How to get Fiverr jobs at the beginning

As a beginner, try to keep your prices low, but not so low that it gives off an image of low quality. Add all the keywords that are relevant to your services. Also, along with keeping your images and ...
7 votes

How to work with a micro-manage client

Generally, you cannot change clients; you can merely select the ones you want to work for and those you don't. The only factor where you are in full control is how you handle a client. For some ...
  • 3,747
6 votes

How much payment should be required up front?

As a freelancer or consultant, you should always charge at least a percent of your total project free upfront. This has two immediate advantages: It makes your client put some skin in the game. ...

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