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61 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Is this a script from a soap opera? There's far too much discussion taking place. Business is business and not friendship. Ignore anything not directly related to the business. All the back and ...
Scott's user avatar
  • 17.4k
42 votes

How should I respond to requests to work "for exposure"?

This is one of the most prominent red flags which indicates a bad client, in my opinion. It's really not that complicated. Sorry, I do not work pro bono or without payment on request. There's no ...
Scott's user avatar
  • 17.4k
23 votes

Judging sincerity of freelance job offers

What you are dealing with is known as a "Sales Pipeline." (Step through the Slideshow) And you are getting the steps out of order. That's what's causing your frustration. As a tech person (like ...
Wesley Long's user avatar
21 votes

Dealing with "friend" who won't pay after delivery despite signed contracts

Your chain of emails is unprofessional, you fail yourself by dropping to your client's argumentative level. As well as this, instead of getting to the point you make jabs and petty points informally, ...
lewis's user avatar
  • 545
15 votes
Accepted

Judging sincerity of freelance job offers

Wasting a day hoping for work to arrive if you have other work lined up is on you. Don't start any work before you have a signed contract. If they sign a contract, the likelihood that they are ...
Peter's user avatar
  • 266
12 votes

Judging sincerity of freelance job offers

it could be that he is just under time pressure and while the change in commitments is unfortunate, future opportunities may make up for it This is your statement from above. This tells me that you'...
Xavier J's user avatar
  • 5,363
12 votes
Accepted

How to handle interpersonal relationships and expectations from client's marketing department

The easiest way to handle the short-notice work is to set up a Service Level Agreement (SLA). You can document how much notice the client must give, and how soon you will act, with financial ...
JohnHC's user avatar
  • 1,030
11 votes
Accepted

An employee from my current client needs to stay at my house, can I charge?

I would never allow this under any circumstance. The guy can sleep in his car... or the bus/train station for all I care. Even if I charged and he's willing to pay, invading my home is way over the ...
Scott's user avatar
  • 17.4k
11 votes

Should I work for free if client's requirement changed

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement. Having said that... Did you give him status updates with the ...
Canadian Luke's user avatar
  • 6,883
10 votes
Accepted

What to do about negligent clients

I'd just be "busy" myself and be unavailable. This kind of interaction is a harbinger to how quickly he'll pay and how important he'll see any requests on your part to complete any projects. One ...
Scott's user avatar
  • 17.4k
10 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
Kevin-ContentCollectiveDigital's user avatar
9 votes
Accepted

Client wants manual for everything I do

Supply documentation for an additional fee. It's more work to track everything you do... you should be compensated for that work.
Scott's user avatar
  • 17.4k
9 votes
Accepted

How to effectively handle obsessive personal client calls during regular office hours

Bill him for the hours you spend on the phone. Those are consulting hours. No further work will proceed until the account is brought current. All future phone conversations will also be billed. I went ...
Lijo's user avatar
  • 114
9 votes

How should I respond to requests to work "for exposure"?

It is really little that can be added to excellent @Scott's answer. I just wanted to add a simple tactic that helped me several times. Due warning: I'm not aware about any academic research on this ...
Be Brave Be Like Ukraine's user avatar
8 votes

How to work with a micro-manage client

Sometimes the money is not worth it. I offer discounted prices for well-behaved clients, and I overcharged the ones that are, well, no good people. Here's how you've got to look at it, the client is ...
Magus's user avatar
  • 563
7 votes
Accepted

Rude and confusing client but possible important job

He said he wanted to talk about the website. We agreed to contact again the week after to fix a meeting date and hour. This didn't exactly happen, did it? You drove across town, and back, to sit ...
Xavier J's user avatar
  • 5,363
7 votes

Client wants free and half-rate meetings

I think you know the answer to this, but may be a bit apprehensive about losing the client if you fail to attend these meetings. That's always a possibility. It's your business. Your pricing and what ...
Scott's user avatar
  • 17.4k
7 votes
Accepted

Client ghosted after delivering results, no payment

If you have given everything away, there might be very little you can do. All you can do now is hope that the client for some reason returns. If that happens, you have some leverage you MUST use. This ...
morsor's user avatar
  • 3,887
7 votes

How to work with a micro-manage client

Generally, you cannot change clients; you can merely select the ones you want to work for and those you don't. The only factor where you are in full control is how you handle a client. For some ...
morsor's user avatar
  • 3,887
6 votes
Accepted

Complicated situation with client and an aggressive external company

Sounds like you have 2 problems: Work environment changed suddenly and dramatically for the worse. Client began considering looking elsewhere for your services. For me, the second problem is the ...
CWilson's user avatar
  • 176
6 votes

Judging sincerity of freelance job offers

Contracts and deposits. Deposit paid before any work starts. If the work is too short for a contract, then payment in full before work starts. And still write a contract. Rush work? There's no such ...
PeteCon's user avatar
  • 207
6 votes

Can we charge "being late" penalties to the client?

To be honest, I work on everything simultaneously. But that may just be because my work allows that far more than yours. If Client A is slow, I start Client B's project when scheduled, then I'll ...
Scott's user avatar
  • 17.4k
6 votes
Accepted

How to enter freelance websites with high rates since the beginning

I understand your problem. What helped me to develop a profile is the following: Make clear from the beginning your prices and years of experience. Don't justify it, there are always jobs/projects ...
Kevin Mamaqi's user avatar
6 votes
Accepted

When is a job too small for meetings?

I like this question: I struggled with the exact same thing with meetings in general. Clients one hour away asking me to join in on a meeting. I usually ended up spending an afternoon with 2 hours ...
user3244085's user avatar
  • 1,629
6 votes

Complicated situation with client and a never ending project

Why do you allow being treated like this? "Calling me every 2h and messaging every 15min + threatening" - WFT bro???? I would never, NEVER, N E V E R allow being treated like this. Now, aside of ...
Peter MV's user avatar
  • 14.4k
6 votes
Accepted

Client refused to pay for maintenance but now asks for small tweeks

There are a number of common tactics to nudge your clients towards a more effective behavior: Charge a minimum time, say 15 or 30 minutes always, no matter how small the task. Reason is that task-...
Daniel's user avatar
  • 1,033
6 votes
Accepted

Client continuously asking for new logo concepts and he is not sure of what he wants. How do I deal with him?

You've done the work, a refund is not warranted in my opinion. It would be one thing if you failed to provide services. However, from what you've written, you have provided services. Imagine you go ...
Scott's user avatar
  • 17.4k
5 votes
Accepted

Should I charge the client for long meetings in person when he pays me on a per-project basis?

He says that he wants me and his design team to work together and our agreement was only for programming, not for design (he would provide the flow and images). This implies a change of project ...
fiprojects's user avatar
  • 1,162
5 votes

How to deal with client's delusion to be a good graphic designer

Get your money, and run. That's all you can do. Sometimes you have to allow people to fall on their faces before they can realize that there's this neat thing called gravity.
Xavier J's user avatar
  • 5,363

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