Skip to main content
9 votes
Accepted

Attracting clients who want web developer not designer

When someone needs a website, in most of the cases, they have no idea that there is a designer and a developer, or someone who can do both things, they just look for "someone who builds my good ...
Mario's user avatar
  • 2,064
8 votes

How to work with a micro-manage client

Sometimes the money is not worth it. I offer discounted prices for well-behaved clients, and I overcharged the ones that are, well, no good people. Here's how you've got to look at it, the client is ...
Magus's user avatar
  • 563
7 votes
Accepted

What to include in contract to identify the end of work?

Usually I work on a testing server that is not the final destination of the site. Once the client approve (by email is better but also verbally if it is a trusted client) the copy on the testing ...
Mario's user avatar
  • 2,064
7 votes
Accepted

Is it ok to publish job openings on my LinkedIn profile to try to earn hiring commissions?

In short, the answer is 'no', it's certainly not inappropriate to advertise potential vacancies on your linkedin page, but you need to understand that at that point you're basically moonlighting as a ...
Valorum's user avatar
  • 893
7 votes

How to work with a micro-manage client

Generally, you cannot change clients; you can merely select the ones you want to work for and those you don't. The only factor where you are in full control is how you handle a client. For some ...
morsor's user avatar
  • 3,887
6 votes

Is it unacceptable or not wise to email clients during the weekend?

Here's my opinion and practice.... I never respond or contact clients during any time I want to myself, ever. That is to say.. I don't respond to or contact clients before 9am, after 5pm, on ...
Scott's user avatar
  • 17.4k
6 votes

Safest way to send Credit Card information when communication is through email

A zipped archive is only helpful if it is encrypted with a password, and the password is not sent via email. As well, the customer would need to ensure they're following the instructions exactly to ...
Canadian Luke's user avatar
  • 6,883
5 votes
Accepted

Should I charge the client for long meetings in person when he pays me on a per-project basis?

He says that he wants me and his design team to work together and our agreement was only for programming, not for design (he would provide the flow and images). This implies a change of project ...
fiprojects's user avatar
  • 1,162
5 votes

How to deal with client's delusion to be a good graphic designer

Get your money, and run. That's all you can do. Sometimes you have to allow people to fall on their faces before they can realize that there's this neat thing called gravity.
Xavier J's user avatar
  • 5,363
5 votes

Being clear about the way I work

It takes just one bad client to make you think about this... So true! I'm hoping you are far enough in your career that you have other clients and other projects to work on as well. If not, read the ...
Canadian Luke's user avatar
  • 6,883
5 votes
Accepted

Client not Responding from more than last 36 Hours

Unless the client made assurances to be immediately contactable during this period, they have no urgent need to respond. There are anumber of things that might be diverting their attention. I would ...
JohnHC's user avatar
  • 1,030
5 votes

How to tell client I cant do any more changes till they pay invoice?

Assuming you have a contract stating the fixed price and the three changes, you simply refer to that very contract. Having delivered the contractually agreed upon work, I am happy to work on ...
morsor's user avatar
  • 3,887
5 votes

How to reject a project that does not fit with my skills or goes beyond my skills in order to keep your client for future projects?

The best way to keep that client is to find a subcontractor who can do the job. In that way, you move from being "a programmer" to "someone who solves computer problems." When you ...
David R's user avatar
  • 1,647
4 votes
Accepted

Is it advisable to contact a company and offer your services based on job advertisements?

I've used a similar strategy and have found success. On my LinkedIn I note that I am a freelancer and it's clear that I have been so for quite a few years. I get contacted by at least 2-3 recruiters (...
Memj's user avatar
  • 929
4 votes

Applied for position A, the employee replied for position B? How to deal with the situtation

I'm not sure what "applying" and "interviews" have to do with freelancing.... but.... Realize that most people in charge of the first round of hiring choices (Human relations ...
Scott's user avatar
  • 17.4k
4 votes
Accepted

Applied for position A, the employee replied for position B? How to deal with the situtation

It's probably just a honest mistake - so tell them you applied for the iOS position. You really have no alternative; if you don't tell them, do you plan attempting to successfully handle a PHP ...
morsor's user avatar
  • 3,887
4 votes

Managing client expectations when estimated time is more than expected

While the answers provided effectively address the bulk of your question, I wanted to address your last statement: "I really don't want to lose this client since it looks like an excellent long term ...
Joel Brewer's user avatar
4 votes
Accepted

How to deal with client's delusion to be a good graphic designer

Disagreeing with the client happens now and then. Whenever I come across something odd at a client, I attempt to explain it - like you have. If they still disagree, I rethink and rephrase my argument ...
morsor's user avatar
  • 3,887
4 votes
Accepted

What does it mean when a client stops communicating after receiving a proposal?

In my experience, even seemingly eager clients can spend weeks deciding on whether to move ahead on a project. A client not replying could mean several things: 1) Your offer was financially way out ...
morsor's user avatar
  • 3,887
4 votes

Someone contacted my client and created a conflict, how do I handle it?

Needless to say that I was in a similar situation. A company owner created a contract with me and then assigned a lead person to handle all team members. The lead person apparently never liked me, ...
Peter MV's user avatar
  • 14.4k
4 votes

Junior Graphic Designer here. Am I being low-balled by a client who I've worked with for the past 3 years? How to remedy the situation?

In my opinion you are being taken advantage of at least to some degree. It may not be malicious in nature, but what you've described is absolutely not favorable to any designer, not even in part. ......
Scott's user avatar
  • 17.4k
4 votes
Accepted

How do I reply back to my freelancer if he is not maintaining deadlines and delaying the project?

"Thank you for your work so far. However as I stated multiple times, I need a minimum of 1 article every 2 business days. Since you are unable to deliver this I am cancelling the project effective ...
HenryM's user avatar
  • 711
4 votes
Accepted

How often I have to update my progress working freelance?

This is something that the client has to answer, not us. It depends both on the client and the project. For example, with one client, I was simply reporting each day what I did. That was voluntary but ...
David R's user avatar
  • 1,647
4 votes
Accepted

How to say "How long will the interview process take?" without being rude?

Longer-term clients are typically going to have a longer-form interview/onboard process, even for freelancers, as they're investing more time and money into you and the project you're going to be ...
Spevacus's user avatar
  • 391
3 votes
Accepted

Revealing tactics to customers

It is a tricky one. What we do as freelancers is to deliver a service that has value to the customer. We hope that value far exceeds the value of the time and effort it actually takes to achieve that ...
PaulD's user avatar
  • 1,750
3 votes

How to deal with client's delusion to be a good graphic designer

There's literally nothing you can do here. If the client does not see the value in design.... you, being an outside professional entity, won't change that mindset. In my experience, small business ...
Scott's user avatar
  • 17.4k
3 votes

Being clear about the way I work

taking way too much of my time The client hasn't been taking too much of your time. No, you've been allowing it. If your client wants the privilege of having you sit through meetings while the ...
Xavier J's user avatar
  • 5,363
3 votes

Being clear about the way I work

In addition to the good advices that was given already by others, I want just to say that after encountering a few clients exacly as you described, I made it very simple and added in the contract the ...
Mario's user avatar
  • 2,064
3 votes

What's the best cold call pitch for a freelancing software engineer?

I try to keep things quick, to the point, and professional - saves everyone time. I've never written down a script since each project/company can vary a lot, but something along the lines of: "Hi, ...
brichins's user avatar
  • 151
3 votes

Someone contacted my client and created a conflict, how do I handle it?

Your work with current client is temporary, yes? As is your relationship with Randomguy? However your reputation is more permanent. I would do two things. Contact the Company directly and let them ...
Entre Preneur's user avatar

Only top scored, non community-wiki answers of a minimum length are eligible