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14 votes

Client owes me substantial money, I got another job full-time, client wants me to hand over keys to next developer without payment

Generate an invoice marked "past due". Send certified. That's all you can really do in your case, at this step, without getting an attorney involved. The $10,000 is probably more than any state's ...
Xavier J's user avatar
  • 5,363
11 votes
Accepted

Am I supposed to be paid even though my work isn't used?

There are some contest sites that operate under similar terms -- everyone sees the design description/brief, everyone works and submits designs, only the chosen design (winner) gets paid. So yes, in ...
Scott's user avatar
  • 17.4k
10 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
Kevin-ContentCollectiveDigital's user avatar
10 votes
Accepted

How do I tell a client that I'm working fewer hours because they pay me much worse than my other clients?

Simple, either raise their pricing or drop the client. It's business. There's little point in working even a few hours for less money than you could earn with another client. Businesses typically do ...
Scott's user avatar
  • 17.4k
9 votes

Client owes me substantial money, I got another job full-time, client wants me to hand over keys to next developer without payment

Unless you receive payment, I don't believe you are obligated to do anything. It's your fault to some degree for letting outstanding invoices "build up over time". You should never allow that to ...
Scott's user avatar
  • 17.4k
9 votes

Should I charge for idle services as a freelancer?

I do contract work and also charge by the hour. What I charge for is my time to complete the job given the tools that I have, and if that includes waiting on a file to up load then so be it, it gets ...
Peter M's user avatar
  • 333
8 votes

Should I charge the client when I get stuck on stupid mistakes

I couldn't help but leave my own insights on this matter as two existing answers are all implying a client shouldn't be charged for his employee's mistakes. If this question is about the right of ...
Nick Song's user avatar
  • 181
7 votes
Accepted

Client ghosted after delivering results, no payment

If you have given everything away, there might be very little you can do. All you can do now is hope that the client for some reason returns. If that happens, you have some leverage you MUST use. This ...
morsor's user avatar
  • 3,887
7 votes
Accepted

Is it okay for customer to pay less than invoice amount because of their wire charges?

No. If you invoice for $380, you should receive $380... then if your payment processor has fees, they are deducted from the $380. In no instance is it "okay" for a client to send less than ...
Scott's user avatar
  • 17.4k
6 votes
Accepted

How to enter freelance websites with high rates since the beginning

I understand your problem. What helped me to develop a profile is the following: Make clear from the beginning your prices and years of experience. Don't justify it, there are always jobs/projects ...
Kevin Mamaqi's user avatar
6 votes
Accepted

Learning that my first bill will be paid after two months instead of one

Since you have DONE work and have not been paid before, you cannot do much but wait. Check the contract between you and your intermediary and push on him. If he has screwed up, let him pay you and ...
Peter MV's user avatar
  • 14.4k
6 votes

How do I tell a client that I'm working fewer hours because they pay me much worse than my other clients?

In 5 years of working with this client, your skill level has probably increased: you definitely do the same job faster than 5 years (and even a year) ago and most likely you do your job better. This (...
Ivan Olshansky's user avatar
6 votes
Accepted

Should I charge the client when I get stuck on stupid mistakes

Delays which are due to your business/working practices are typically not the clients responsibility. Let's look at the situation with a similar scenario..... You're working along on a client's ...
Scott's user avatar
  • 17.4k
6 votes

Client hasn't paid in full can I take down the site?

If you are paying for the hosting server, I would say you have every right to pull the site down for breach of verbal contract, if only for hosting it. But as others have said in the comments, your ...
LMK Web's user avatar
  • 523
6 votes

Safest way to send Credit Card information when communication is through email

A zipped archive is only helpful if it is encrypted with a password, and the password is not sent via email. As well, the customer would need to ensure they're following the instructions exactly to ...
Canadian Luke's user avatar
  • 6,883
5 votes
Accepted

How do I prove my source of income as a freelancer?

Tax returns. Neither Fiverr nor istockphoto are your employers so they aren't obligated to track your earnings or send you records. It's up to you to maintain income records. Since these sites are ...
Scott's user avatar
  • 17.4k
5 votes
Accepted

Client not Responding from more than last 36 Hours

Unless the client made assurances to be immediately contactable during this period, they have no urgent need to respond. There are anumber of things that might be diverting their attention. I would ...
JohnHC's user avatar
  • 1,030
5 votes
Accepted

Increasing hourly rate for an old client

Here's what I did, and you can tweak it as you need it. I sent out a letter (using postal mail, even for my local clients), explaining that the rates have increased for new clients, and my current ...
Canadian Luke's user avatar
  • 6,883
5 votes

An unusual request

It's a scam Anytime an unknown third party is involved regarding payment, it's a scam. Especially, if it's along the lines of "I'll pay you, then you pay them". Just pass on the project. The ...
Scott's user avatar
  • 17.4k
4 votes
Accepted

Should I charge my client for mistakes I make?

Fire your hourly rate. The only way you'll ever make money with design is to become familiar with and accustomed to value-based pricing. No client I've ever come across is willing to pay $150-$400 ...
Scott's user avatar
  • 17.4k
4 votes

Should I charge my client for mistakes I make?

If you are spending your time to use your creative ability to build something to their satisfaction (which you cannot easily predict), then you are absolutely in the right to make the client pay for ...
Xavier J's user avatar
  • 5,363
4 votes
Accepted

If using Gumroad, is there still a need to become self employed in the EU?

Yes to the question title, no to the question in the text. Gumroad simply deals with the EU VAT paperwork for you, nothing else. Registering as self-employed, filing taxes with HMRC etc. is all a ...
Cai's user avatar
  • 284
4 votes

Client misled me on workload, and now I'm hosed

This is why many businesses charge hourly rates, because clients fail with understanding how long something takes most of the time. Most people don't understand the technical requirements, and so ...
Bulrush's user avatar
  • 151
4 votes

How to enter freelance websites with high rates since the beginning

The short answer is 'yes', you can start with a higher rate. People who participate in the race to the bottom form a separate layer - you don't start there and then work your way to the top. By ...
lon124's user avatar
  • 631
4 votes

Computer troubleshooting service; change pay rate for more difficult problems?

Like any direct service/repair business you charge a standard hourly rate. Most services of this nature do not vary rates based upon what the problem may be. They charge $xx per hour. If the problem ...
Scott's user avatar
  • 17.4k
4 votes
Accepted

Should I warn client that I'm going to have to threaten legal action?

First, from looking at your first question and reading this one, I assume you've already pandered to the clients apologies and promises of payment too much. As well as this, I'll be assuming you're ...
lewis's user avatar
  • 545
4 votes
Accepted

What is "midlancing", and what is the catch?

Having Google translated a few Dutch websites, it seems the term covers consultants who are still technically employed by a company from which they are paid a monthly base salary. If more monthly ...
morsor's user avatar
  • 3,887
4 votes
Accepted

Client started a web development contract, and then disappeared

Get the total amount. You are only abiding by the rules of the marketplace that the client agreed to. It is not your fault that they chose to stop communicating. It is not your problem why they did it....
HenryM's user avatar
  • 711

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