14 votes

Client owes me substantial money, I got another job full-time, client wants me to hand over keys to next developer without payment

Generate an invoice marked "past due". Send certified. That's all you can really do in your case, at this step, without getting an attorney involved. The $10,000 is probably more than any state's ...
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  • 5,304
11 votes
Accepted

Am I supposed to be paid even though my work isn't used?

There are some contest sites that operate under similar terms -- everyone sees the design description/brief, everyone works and submits designs, only the chosen design (winner) gets paid. So yes, in ...
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  • 17.3k
10 votes
Accepted

How do I tell a client that I'm working fewer hours because they pay me much worse than my other clients?

Simple, either raise their pricing or drop the client. It's business. There's little point in working even a few hours for less money than you could earn with another client. Businesses typically do ...
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  • 17.3k
9 votes

Client owes me substantial money, I got another job full-time, client wants me to hand over keys to next developer without payment

Unless you receive payment, I don't believe you are obligated to do anything. It's your fault to some degree for letting outstanding invoices "build up over time". You should never allow that to ...
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  • 17.3k
9 votes

Should I charge for idle services as a freelancer?

I do contract work and also charge by the hour. What I charge for is my time to complete the job given the tools that I have, and if that includes waiting on a file to up load then so be it, it gets ...
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  • 293
9 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
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8 votes

Should I charge the client when I get stuck on stupid mistakes

I couldn't help but leave my own insights on this matter as two existing answers are all implying a client shouldn't be charged for his employee's mistakes. If this question is about the right of ...
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  • 181
7 votes
Accepted

Client non-responding on official email but talks only on skype

There is nothing wrong with explaining to a client that Skype (or phone calls) are not sufficient and you need to have written approval of something either via email, fax, or postal mail. I would ...
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  • 17.3k
7 votes

Freelance rate based on my country

I think it all depends on your skill set and portfolio. It also depends on what segment of the market you're targeting. It also depends on where you're finding the work (elance etc.) If you're ...
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7 votes
Accepted

Client ghosted after delivering results, no payment

If you have given everything away, there might be very little you can do. All you can do now is hope that the client for some reason returns. If that happens, you have some leverage you MUST use. This ...
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  • 3,672
7 votes
Accepted

Is it okay for customer to pay less than invoice amount because of their wire charges?

No. If you invoice for $380, you should receive $380... then if your payment processor has fees, they are deducted from the $380. In no instance is it "okay" for a client to send less than ...
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  • 17.3k
6 votes
Accepted

What should I do about a client threatening to call the police for me taking down an app?

Are you his regular employee paid monthly or he hired you to code him this app? If you are full-time employee, then you had no right to remove the app. You should have filed a complain to the court ...
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  • 14.2k
6 votes
Accepted

Logo designer and I cannot agree on final product. Do I still have to pay?

Don't assume that there is no contract. Your emails and verbal communications may be construed as one; It appears, based on your question, that you didn't define 'project completion.' If it was ...
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  • 1,018
6 votes

Risks of paying freelancer / subcontractor in Iraq / Kurdistan?

First, kick the notion that people in a part of the world are all linked to terrorism, somehow. It's completely baseless, racist, and xenophobic. You're getting legitimate business/services from a ...
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  • 1,217
6 votes
Accepted

Learning that my first bill will be paid after two months instead of one

Since you have DONE work and have not been paid before, you cannot do much but wait. Check the contract between you and your intermediary and push on him. If he has screwed up, let him pay you and ...
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  • 14.2k
6 votes

How do I tell a client that I'm working fewer hours because they pay me much worse than my other clients?

In 5 years of working with this client, your skill level has probably increased: you definitely do the same job faster than 5 years (and even a year) ago and most likely you do your job better. This (...
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6 votes

Client hasn't paid in full can I take down the site?

If you are paying for the hosting server, I would say you have every right to pull the site down for breach of verbal contract, if only for hosting it. But as others have said in the comments, your ...
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  • 503
6 votes

Safest way to send Credit Card information when communication is through email

A zipped archive is only helpful if it is encrypted with a password, and the password is not sent via email. As well, the customer would need to ensure they're following the instructions exactly to ...
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  • 6,793
5 votes

What is reasonable time to allow to pay invoice?

I put net 15 days on invoices. 15 days is customarily the minimum. Remember payment may need to be routed through accounting, or the mail if a check is sent. You can't expect or require immediate ...
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  • 17.3k
5 votes

Should I ask client for a upfront with whom I have worked earlier?

Preface: I don't work with crowd sourcing sites such as elance, odesk or similar. I work with direct contact clients and not through some middleman portal. For this reason I have direct contact ...
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  • 17.3k
5 votes
Accepted

How much can a specialized software engineer really make as a consultant/independent contractor?

Only answer you can get to this question is it depends what you can offer and how much this is worth to someone: There was an engineer who had an exceptional gift for fixing all things mechanical. ...
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5 votes

Handling client extras on the fly

Personally, when I have a contractual agreement with a company, signed from the legal representative of the whole company as a single entity, I assume that every request coming from it is regulated in ...
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  • 2,044
5 votes
Accepted

How do freelance coders persuade clients of the value of software tests?

Unless your client is high-profile and huge, or the software is mission-critical, you're going to have a hard time justifying the extra time taken for tests to clients. Most clients tend to think ...
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  • 1,217
5 votes
Accepted

How to enter freelance websites with high rates since the beginning

I understand your problem. What helped me to develop a profile is the following: Make clear from the beginning your prices and years of experience. Don't justify it, there are always jobs/projects ...
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5 votes
Accepted

Client not Responding from more than last 36 Hours

Unless the client made assurances to be immediately contactable during this period, they have no urgent need to respond. There are anumber of things that might be diverting their attention. I would ...
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  • 1,030
5 votes
Accepted

Increasing hourly rate for an old client

Here's what I did, and you can tweak it as you need it. I sent out a letter (using postal mail, even for my local clients), explaining that the rates have increased for new clients, and my current ...
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  • 6,793
5 votes

An unusual request

It's a scam Anytime an unknown third party is involved regarding payment, it's a scam. Especially, if it's along the lines of "I'll pay you, then you pay them". Just pass on the project. The ...
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  • 17.3k

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