Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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54 views

International Employer Initiated PayPal Buyer Claim Without Any Reason

I worked for this employes for a month, and he only paid me for half-month then suddenly replaced me after I delivered the MVP. And he was okay with the result. then he immediately cut me off without ...
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67 views

Questionable Client tries lure of “large white envelope filled with cash”

Does anyone know if "large white envelope filled with cash" is some sort of trope or an acceptable initial payment term? (Is it awkward to ask clients to NOT pay in cash? I use online banks anyway.) ...
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1answer
128 views

Client feels he is doing a favor on me by paying invoice because his requirements changed

I was working for a client for a while until April. Because of the lockdown and also some family problems on my side, we stopped working together. At that time, there were two payment pending worth $...
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2answers
84 views

How to create urgency for clients to provide content, answer e-mails, etc

So as the title says, how do you (freelancers, or the company you work at) create some urgency feeling so that clients don't take forever to come up with content or to reply to your e-mails? There are ...
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4answers
84 views

Work order money refund : Freelancing with an college friend

I was employed by an old college friend for building an App. I was paid an advance of 25 percent of the total amount agreed as an advance to start working. Later, I went to his office for a few days ...
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3answers
89 views

Chasing debts during coronavirus lockdown (UK)

So I have a couple of new clients who I've recently done work for. I invoiced them a couple weeks ago and they've gone pretty quiet ever since. When I was working for them, they didn't seem ...
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2answers
57 views

Prospective client asking to see briefs from other clients

As a freelance copywriter, I often take on freelance jobs for advertising agencies. I contacted one recently to offer my services (a small local agency) and we had a Skype call to discuss further. ...
2
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2answers
87 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
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1answer
71 views

Client needs to know the font - should I respond?

I had a really awful experience with this client. We started good but as the years went on, the client became hard to work with -- unreasonable timelines and extremely delayed paychecks. To make the ...
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2answers
131 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
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3answers
151 views

Should I remove the VAT column from my invoice?

I have a client whom I suspect is just attempting to find ways to not pay invoices due, asking me to remove and change details continually on my invoices. Today they have requested that I remove the ...
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2answers
109 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
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4answers
174 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
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4answers
234 views

How to effectively handle obsessive personal client calls during regular office hours

I have a new local client who simply won't stop calling me during my office hours. I do attend to calls of all my clients. But he calls me and discusses everything about the project over phone only, ...
2
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1answer
120 views

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th, ...
7
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3answers
980 views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
2
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2answers
101 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
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6answers
112 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
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4answers
135 views

How to price speculative enquiries

Hello I have a small business that makes bespoke products for a very niche market. My expertise is broadly in making/coding. I get a lot of inquiries from people who want me to realise a particular ...
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3answers
174 views

Setting up an “exit strategy” without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
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1answer
44 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
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2answers
115 views

Client wants more features near project end

I established a fixed price with a client for a website design project. I got underpaid because I couldn't show any experience in the area of the project since I didn't had permission from my other ...
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1answer
188 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
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2answers
87 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
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1answer
124 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
4
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1answer
214 views

Client wants free and half-rate meetings

I have been freelancing for a client for two years now at 15 hours/week. I recently raised my rate from $30/hour to $50/hour to reflect that of a freelancer and not an employee (since I receive no ...
3
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1answer
158 views

Client wants to find a payment scheme that works for us. He doesn't want retainer nor hourly. How to find a common ground?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
6
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1answer
340 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
3
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2answers
174 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
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1answer
92 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
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4answers
112 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
3
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3answers
234 views

Client refused to pay for maintenance but now asks for small tweeks

We had developed a blog/sales website for a client about 6 months ago and while discussing the contract, they were sure that they won't need maintenance. Since last month, they have been asking for ...
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3answers
137 views

How to deal with clients that ask for new features in the middle of project?

One of my main problem with freelancing is that some of my clients ask me to add new feature in the middle of project when we have reached an agreement about tasks and price. So basically I'm adding ...
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1answer
115 views

What to do If I suggested and implemented wrong infrastructure for a client

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
5
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2answers
223 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
5
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2answers
248 views

Is it rude to be unavailable to clients when you are very busy?

excuse me for my not good English I work as a freelance web developer for small to medium local companies and I work alone. Sometimes it happens that I have too much works and projects going on at ...
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1answer
100 views

How do I avoid being a bad client?

I'm (about to be) a freelance web developer. Changes are I'll be hiring the services of primarily graphic designers to create logos, design pages etc. Thing is - in designing a business card for ...
4
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3answers
906 views

Upwork client is trying to sue me and threatening as well. What to do?

My name is Stan, I am web designer based in Canada. I have got some issues with one of my clients recently that make me really upset. The client is threatening me and trying to sue me because I am not ...
3
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6answers
332 views

How to tell a client that some of their pages on a website are completely useless

I'm currently doing a website for a client as a freelance web developer. We had our first meetup and we discussed what he wants on the website, what his company does, etc. I coming up with the pages ...
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2answers
72 views

Charging for Project (Strategy) Research before signing a contract

I was referred to a potential client who has a very vast project in his mind. The potential client is sensible enough to understand the some of the technicalities and they even split the whole concept ...
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2answers
2k views

How to hurry a client into a decision?

I've been dealing with a potential client lately, and they are very slow with their correspondence and decision-making. We've had several meetings going over my proposals, but they're delaying their ...
5
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2answers
214 views

Client refusing to pay, threatening to involve lawyer

After working on a freelance Graphic Design project in New York for an individual wanting to start a magazine I had to return back to the UK for visa reasons. I did not manage to complete the project ...
5
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3answers
182 views

How to deal with sudden health problem

I'm a single web designer / developer freelance and I work in a home office, my target clients are small to medium local businesses, shops, hotels, etc. I have several clients and I am available to ...
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1answer
34 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
4
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5answers
320 views

Complicated situation with client and a never ending project

When I talked with the client for the first time, we didn't set well stablished limits for the project. The project is a mobile app. The agreement was that I was going to copy a Web App he was ...
9
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5answers
260 views

Client wants manual for everything I do

So I am a software engineer and currently have lots of clients that I create and maintain websites in WordPress. One of my clients, who I have a maintenance contract with(fixed $ / month) wants to ...
3
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3answers
133 views

Different world opinions with my client, quit or stay?

For few months I have been working for one client and after that time I have realized something, that was not visible at first sight - my client is a person, who dislike people of other race and ...
7
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5answers
248 views

Rude and confusing client but possible important job

A client called me at the telephone weeks ago, he said he is the CEO of a local big car dealer, my number was given to him by another of my clients. He said he wanted to talk about the website. We ...
5
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2answers
192 views

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance ...
3
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3answers
124 views

Can I charge higher for a non paying client?

I am a web developer who works for a company and next to it has "private clients" as a freelancer. One of my client is my co-worker's friend, who is a real estate rental salesman. First I had to move ...