Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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How to end a contract after just a year, on good terms?

I left a well paying part-time ecommerce job to take up a contract coaching job with ambiguous pay structure, at a time when I wasn't thinking straight as I was interested in the field and it felt ...
Learningcorporate's user avatar
0 votes
0 answers
18 views

Strategies for Building a Strong Client Base on Upwork: Insights Needed!

I am a C++ developer, and I'm seeking advice on building a client base on Upwork. Could you share your experiences and provide tips on effectively attracting clients? I'm interested in strategies for ...
Tatti's user avatar
  • 1
0 votes
2 answers
57 views

How to deal with an arrogant client who gets intensely upset with even the smallest of communication gaps between us?

I currently work for a low-paying, arrogant local client who does give me a decent amount of work, but all are under-paid. The client has a habit of bargaining and complaining. If I ask him for more ...
Shiva's user avatar
  • 239
-1 votes
1 answer
59 views

Seeking Guidance and Assistance to Secure Clients on Upwork

I hope this message finds you well. I am writing to express my current struggles on Upwork and to seek guidance or assistance from experienced freelancers within this community. For over two months, I ...
Sami Ullah Alvi's user avatar
0 votes
1 answer
35 views

asset management - inventory and tagging

I am needing a few quotes on a time estimate of manually tagging (stickers) and recording attributes of all fixed assets in an open, busy grocery store. Client is refusing to pay because it wasn't ...
Michelle Gilbank's user avatar
-1 votes
1 answer
84 views

How do I write a killer proposal on Upwork as a newbie?

I am a freelancer by profession. I have worked for a long time in the field. Recently I have shifted to Upwork. As the platform is very good for freelancers, more and more people are joining here. I ...
symakhan's user avatar
0 votes
1 answer
84 views

My client frequently asks me for Zoom meetings over a project. How do I deal with him?

I have a client who is frequently asking me to conduct Zoom meetings for a very low-budget project which is under progress. Before starting the project, I wasn't aware that he will be asking for ...
Shiva's user avatar
  • 239
1 vote
2 answers
110 views

Declining "5 minute" call with client until payment received

So I worked for only a few days for a client. Did around 13 hours. This was enough for me to end the relationship as I felt it wouldn't be a match going forward. It was an extremely strange task and I ...
user2402616's user avatar
2 votes
2 answers
113 views

Client demands to use a contract that sounds fishy claiming it is from a big law firm, won't use my standard contract

What do you do when you encounter a contract that feels like it was written in the 1800s and has weird clauses? An old startup client who wishes to switch to a long term bi-monthly payment model is ...
ina's user avatar
  • 564
0 votes
1 answer
63 views

Best strategies when a bad client refuses to complete payment and demands existing payment returned after work has been delivered

So, built and shipped to Testflight and Android beta software for a friends/family round "funded" startup client. It's a client-server-AI app that I felt was more than reasonable for $10k. ...
ina's user avatar
  • 564
3 votes
4 answers
227 views

Client continuously asking for new logo concepts and he is not sure of what he wants. How do I deal with him?

I have a new client for whom I am designing a vector logo. I provide 3 concepts and he is supposed to choose one of them based on which I will be making unlimited revisions. Unfortunately, even though ...
Shiva's user avatar
  • 239
3 votes
3 answers
134 views

What to do if you received a bad check as a freelancer, and purchased on behalf of the client?

What to do if you received a bad check as a freelancer? My client on Thursday sent me a check from a Wells Fargo business bank account with insufficient funds (at least that is what my bank explained ...
ina's user avatar
  • 564
7 votes
3 answers
130 views

How to work with a micro-manage client

I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
Venom's user avatar
  • 91
2 votes
2 answers
161 views

How do I make clients understand that I am the right freelancer for my assignment?

Thank you for your help. I tried to get a job at freelancer.com. I have regular mark and more than 20 cases of contracts. I proposed to a work to create website using React. The client sent a message ...
Sato Takeru's user avatar
5 votes
1 answer
155 views

How to end client relationship?

I have a client who haggles too much on price and does not want to pay for revisions time to time and I want to end the relationship, however there is an ongoing project at this point and it is almost ...
platypus's user avatar
  • 151
6 votes
2 answers
257 views

Client ghosted after delivering results, no payment

About 20 days ago, I got a job. I don't know what country he is. I worked harder and almost done. He wanted to see the result. So I sent my work data. He sent me some issues. So I corrected the issues....
Sato Takeru's user avatar
1 vote
3 answers
102 views

Is payment gateway integration considered part of the deal?

Is a payment gateway, i.e, razor pay, part of the deal made on freelancer if I am a frontend developer and I made the deal with the client to just integrate APIs and make the UI in React? Or should I ...
Blatzo's user avatar
  • 13
27 votes
7 answers
8k views

How should I respond to requests to work "for exposure"?

There's this huge misconception in the more creative industries, like art and writing, that creators that do not yet have an established reputation (and even some who do have one) don't deserve to get ...
Nzall's user avatar
  • 371
7 votes
1 answer
270 views

upwork.com customer disappeared, I would like to do the same to the project

I am new on upwork.com. I had a micro-project on it. The project was written out as a 4.5 hour-long project. In the proposal description it was clear that it can be done in that time. So I applied for ...
Gray Sheep's user avatar
2 votes
1 answer
112 views

International Employer Initiated PayPal Buyer Claim Without Any Reason

I worked for this employer for a month, and he only paid me for half-month then suddenly replaced me after I delivered the MVP. And he was okay with the result. Then he immediately cut me off without ...
dekt's user avatar
  • 21
1 vote
1 answer
129 views

Questionable Client tries lure of "large white envelope filled with cash"

Does anyone know if "large white envelope filled with cash" is some sort of trope or an acceptable initial payment term? (Is it awkward to ask clients to NOT pay in cash? I use online banks anyway.) ...
ina's user avatar
  • 564
2 votes
1 answer
185 views

Client feels he is doing a favor on me by paying invoice because his requirements changed

I was working for a client for a while until April. Because of the lockdown and also some family problems on my side, we stopped working together. At that time, there were two payment pending worth $...
completelydigital's user avatar
3 votes
2 answers
131 views

How to create urgency for clients to provide content, answer e-mails, etc

So as the title says, how do you (freelancers, or the company you work at) create some urgency feeling so that clients don't take forever to come up with content or to reply to your e-mails? There are ...
Sergi's user avatar
  • 133
2 votes
4 answers
109 views

Work order money refund : Freelancing with an college friend

I was employed by an old college friend for building an App. I was paid an advance of 25 percent of the total amount agreed as an advance to start working. Later, I went to his office for a few days ...
include required's user avatar
2 votes
3 answers
116 views

Chasing debts during coronavirus lockdown (UK)

So I have a couple of new clients who I've recently done work for. I invoiced them a couple weeks ago and they've gone pretty quiet ever since. When I was working for them, they didn't seem ...
user avatar
1 vote
3 answers
139 views

Prospective client asking to see briefs from other clients

As a freelance copywriter, I often take on freelance jobs for advertising agencies. I contacted one recently to offer my services (a small local agency) and we had a Skype call to discuss further. ...
user avatar
3 votes
2 answers
124 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
Mark's user avatar
  • 153
2 votes
1 answer
101 views

Client needs to know the font - should I respond?

I had a really awful experience with this client. We started good but as the years went on, the client became hard to work with -- unreasonable timelines and extremely delayed paychecks. To make the ...
Acer's user avatar
  • 181
6 votes
2 answers
152 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
Constantinus's user avatar
4 votes
3 answers
259 views

Should I remove the VAT column from my invoice?

I have a client whom I suspect is just attempting to find ways to not pay invoices due, asking me to remove and change details continually on my invoices. Today they have requested that I remove the ...
Amanda's user avatar
  • 41
1 vote
2 answers
140 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
AymDev's user avatar
  • 113
1 vote
4 answers
253 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
Thomas G. Lau's user avatar
3 votes
4 answers
629 views

How to effectively handle obsessive personal client calls during regular office hours

I have a new local client who simply won't stop calling me during my office hours. I do attend to calls of all my clients. But he calls me and discusses everything about the project over phone only, ...
Shiva's user avatar
  • 239
4 votes
1 answer
162 views

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th, ...
AbrahamLincoln007's user avatar
8 votes
3 answers
1k views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
user avatar
3 votes
2 answers
412 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
user avatar
2 votes
6 answers
150 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
Tushar's user avatar
  • 45
5 votes
4 answers
150 views

How to price speculative enquiries

Hello I have a small business that makes bespoke products for a very niche market. My expertise is broadly in making/coding. I get a lot of inquiries from people who want me to realise a particular ...
user2994063's user avatar
7 votes
3 answers
198 views

Setting up an "exit strategy" without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
Constantinus's user avatar
1 vote
1 answer
86 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
S.S.'s user avatar
  • 113
2 votes
2 answers
142 views

Client wants more features near project end

I established a fixed price with a client for a website design project. I got underpaid because I couldn't show any experience in the area of the project since I didn't had permission from my other ...
Jay's user avatar
  • 77
1 vote
1 answer
206 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
user avatar
0 votes
2 answers
186 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
xenon's user avatar
  • 155
2 votes
1 answer
196 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
xenon's user avatar
  • 155
4 votes
1 answer
376 views

Client wants free and half-rate meetings

I have been freelancing for a client for two years now at 15 hours/week. I recently raised my rate from $30/hour to $50/hour to reflect that of a freelancer and not an employee (since I receive no ...
J-Min's user avatar
  • 41
3 votes
1 answer
205 views

Client wants to find a payment scheme that works for us. He doesn't want retainer nor hourly. How to find a common ground?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
LTO's user avatar
  • 31
7 votes
1 answer
637 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
Rosemary 's user avatar
4 votes
2 answers
259 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
user avatar
1 vote
1 answer
106 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
Bhaskar's user avatar
  • 155
0 votes
4 answers
194 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
Blackbam's user avatar
  • 156