Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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Best strategies when a bad client refuses to complete payment and demands existing payment returned after work has been delivered

So, built and shipped to Testflight and Android beta software for a friends/family round "funded" startup client. It's a client-server-AI app that I felt was more than reasonable for $10k. ...
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1 vote
3 answers
157 views

Client continuously asking for new logo concepts and he is not sure of what he wants. How do I deal with him?

I have a new client for whom I am designing a vector logo. I provide 3 concepts and he is supposed to choose one of them based on which I will be making unlimited revisions. Unfortunately, even though ...
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3 votes
3 answers
87 views

What to do if you received a bad check as a freelancer, and purchased on behalf of the client?

What to do if you received a bad check as a freelancer? My client on Thursday sent me a check from a Wells Fargo business bank account with insufficient funds (at least that is what my bank explained ...
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7 votes
3 answers
110 views

How to work with a micro-manage client

I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
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2 votes
2 answers
150 views

How do I make clients understand that I am the right freelancer for my assignment?

Thank you for your help. I tried to get a job at freelancer.com. I have regular mark and more than 20 cases of contracts. I proposed to a work to create website using React. The client sent a message ...
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5 votes
1 answer
143 views

How to end client relationship?

I have a client who haggles too much on price and does not want to pay for revisions time to time and I want to end the relationship, however there is an ongoing project at this point and it is almost ...
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6 votes
2 answers
246 views

Client ghosted after delivering results, no payment

About 20 days ago, I got a job. I don't know what country he is. I worked harder and almost done. He wanted to see the result. So I sent my work data. He sent me some issues. So I corrected the issues....
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1 vote
3 answers
98 views

Is payment gateway integration considered part of the deal?

Is a payment gateway, i.e, razor pay, part of the deal made on freelancer if I am a frontend developer and I made the deal with the client to just integrate APIs and make the UI in React? Or should I ...
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27 votes
7 answers
8k views

How should I respond to requests to work "for exposure"?

There's this huge misconception in the more creative industries, like art and writing, that creators that do not yet have an established reputation (and even some who do have one) don't deserve to get ...
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7 votes
1 answer
263 views

upwork.com customer disappeared, I would like to do the same to the project

I am new on upwork.com. I had a micro-project on it. The project was written out as a 4.5 hour-long project. In the proposal description it was clear that it can be done in that time. So I applied for ...
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2 votes
1 answer
90 views

International Employer Initiated PayPal Buyer Claim Without Any Reason

I worked for this employes for a month, and he only paid me for half-month then suddenly replaced me after I delivered the MVP. And he was okay with the result. then he immediately cut me off without ...
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1 vote
1 answer
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Questionable Client tries lure of "large white envelope filled with cash"

Does anyone know if "large white envelope filled with cash" is some sort of trope or an acceptable initial payment term? (Is it awkward to ask clients to NOT pay in cash? I use online banks anyway.) ...
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  • 544
2 votes
1 answer
179 views

Client feels he is doing a favor on me by paying invoice because his requirements changed

I was working for a client for a while until April. Because of the lockdown and also some family problems on my side, we stopped working together. At that time, there were two payment pending worth $...
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3 votes
2 answers
130 views

How to create urgency for clients to provide content, answer e-mails, etc

So as the title says, how do you (freelancers, or the company you work at) create some urgency feeling so that clients don't take forever to come up with content or to reply to your e-mails? There are ...
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  • 133
2 votes
4 answers
107 views

Work order money refund : Freelancing with an college friend

I was employed by an old college friend for building an App. I was paid an advance of 25 percent of the total amount agreed as an advance to start working. Later, I went to his office for a few days ...
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2 votes
3 answers
115 views

Chasing debts during coronavirus lockdown (UK)

So I have a couple of new clients who I've recently done work for. I invoiced them a couple weeks ago and they've gone pretty quiet ever since. When I was working for them, they didn't seem ...
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1 vote
3 answers
122 views

Prospective client asking to see briefs from other clients

As a freelance copywriter, I often take on freelance jobs for advertising agencies. I contacted one recently to offer my services (a small local agency) and we had a Skype call to discuss further. ...
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3 votes
2 answers
113 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
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2 votes
1 answer
97 views

Client needs to know the font - should I respond?

I had a really awful experience with this client. We started good but as the years went on, the client became hard to work with -- unreasonable timelines and extremely delayed paychecks. To make the ...
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6 votes
2 answers
150 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
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4 votes
3 answers
247 views

Should I remove the VAT column from my invoice?

I have a client whom I suspect is just attempting to find ways to not pay invoices due, asking me to remove and change details continually on my invoices. Today they have requested that I remove the ...
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1 vote
2 answers
135 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
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1 vote
4 answers
235 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
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3 votes
4 answers
401 views

How to effectively handle obsessive personal client calls during regular office hours

I have a new local client who simply won't stop calling me during my office hours. I do attend to calls of all my clients. But he calls me and discusses everything about the project over phone only, ...
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  • 207
4 votes
1 answer
147 views

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th, ...
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8 votes
3 answers
1k views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
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3 votes
2 answers
291 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
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2 votes
6 answers
140 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
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5 votes
4 answers
148 views

How to price speculative enquiries

Hello I have a small business that makes bespoke products for a very niche market. My expertise is broadly in making/coding. I get a lot of inquiries from people who want me to realise a particular ...
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7 votes
3 answers
191 views

Setting up an "exit strategy" without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
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1 vote
1 answer
69 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
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  • 113
2 votes
2 answers
135 views

Client wants more features near project end

I established a fixed price with a client for a website design project. I got underpaid because I couldn't show any experience in the area of the project since I didn't had permission from my other ...
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1 vote
1 answer
203 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
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0 votes
2 answers
118 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
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  • 155
2 votes
1 answer
162 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
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  • 155
4 votes
1 answer
321 views

Client wants free and half-rate meetings

I have been freelancing for a client for two years now at 15 hours/week. I recently raised my rate from $30/hour to $50/hour to reflect that of a freelancer and not an employee (since I receive no ...
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3 votes
1 answer
196 views

Client wants to find a payment scheme that works for us. He doesn't want retainer nor hourly. How to find a common ground?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
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7 votes
1 answer
533 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
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4 votes
2 answers
207 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
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1 vote
1 answer
103 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
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  • 155
0 votes
4 answers
150 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
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  • 156
3 votes
3 answers
251 views

Client refused to pay for maintenance but now asks for small tweeks

We had developed a blog/sales website for a client about 6 months ago and while discussing the contract, they were sure that they won't need maintenance. Since last month, they have been asking for ...
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  • 155
1 vote
3 answers
246 views

How to deal with clients that ask for new features in the middle of project?

One of my main problem with freelancing is that some of my clients ask me to add new feature in the middle of project when we have reached an agreement about tasks and price. So basically I'm adding ...
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1 vote
1 answer
137 views

How to drop customer balance costs for an hardware instance upscaling

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
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5 votes
2 answers
272 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
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5 votes
2 answers
346 views

Is it rude to be unavailable to clients when you are very busy?

excuse me for my not good English I work as a freelance web developer for small to medium local companies and I work alone. Sometimes it happens that I have too much works and projects going on at ...
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-1 votes
1 answer
104 views

How do I avoid being a bad client?

I'm (about to be) a freelance web developer. Changes are I'll be hiring the services of primarily graphic designers to create logos, design pages etc. Thing is - in designing a business card for ...
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4 votes
3 answers
1k views

Upwork client is trying to sue me and threatening as well. What to do?

My name is Stan, I am web designer based in Canada. I have got some issues with one of my clients recently that make me really upset. The client is threatening me and trying to sue me because I am not ...
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3 votes
6 answers
367 views

How to tell a client that some of their pages on a website are completely useless

I'm currently doing a website for a client as a freelance web developer. We had our first meetup and we discussed what he wants on the website, what his company does, etc. I coming up with the pages ...
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  • 456
-2 votes
2 answers
74 views

Charging for Project (Strategy) Research before signing a contract

I was referred to a potential client who has a very vast project in his mind. The potential client is sensible enough to understand the some of the technicalities and they even split the whole concept ...
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