Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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34 views

Should I remove the VAT column from my invoice?

I have a client whom I suspect is just attempting to find ways to not pay invoices due, asking me to remove and change details continually on my invoices. Today they have requested that I remove the ...
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2answers
83 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
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4answers
133 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
3
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4answers
181 views

How to effectively handle obsessive personal client calls during regular office hours

I have a new local client who simply won't stop calling me during my office hours. I do attend to calls of all my clients. But he calls me and discusses everything about the project over phone only, ...
2
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1answer
104 views

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th,...
6
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4answers
924 views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
2
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2answers
78 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
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6answers
95 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
3
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4answers
129 views

How to price speculative enquiries

Hello I have a small business that makes bespoke products for a very niche market. My expertise is broadly in making/coding. I get a lot of inquiries from people who want me to realise a particular ...
5
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3answers
163 views

Setting up an “exit strategy” without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
0
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1answer
39 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
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2answers
108 views

Client wants more features near project end

I established a fixed price with a client for a website design project. I got underpaid because I couldn't show any experience in the area of the project since I didn't had permission from my other ...
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1answer
184 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
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2answers
76 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
2
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1answer
99 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
4
votes
1answer
176 views

Client wants free and half-rate meetings

I have been freelancing for a client for two years now at 15 hours/week. I recently raised my rate from $30/hour to $50/hour to reflect that of a freelancer and not an employee (since I receive no ...
3
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1answer
144 views

Client wants to find a payment scheme that works for us. He doesn't want retainer nor hourly. How to find a common ground?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
6
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1answer
270 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
3
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2answers
160 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
1
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1answer
89 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
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4answers
96 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
3
votes
3answers
227 views

Client refused to pay for maintenance but now asks for small tweeks

We had developed a blog/sales website for a client about 6 months ago and while discussing the contract, they were sure that they won't need maintenance. Since last month, they have been asking for ...
0
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3answers
122 views

How to deal with clients that ask for new features in the middle of project?

One of my main problem with freelancing is that some of my clients ask me to add new feature in the middle of project when we have reached an agreement about tasks and price. So basically I'm adding ...
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1answer
114 views

What to do If I suggested and implemented wrong infrastructure for a client

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
5
votes
2answers
214 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
5
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2answers
236 views

Is it rude to be unavailable to clients when you are very busy?

excuse me for my not good English I work as a freelance web developer for small to medium local companies and I work alone. Sometimes it happens that I have too much works and projects going on at ...
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1answer
99 views

How do I avoid being a bad client?

I'm (about to be) a freelance web developer. Changes are I'll be hiring the services of primarily graphic designers to create logos, design pages etc. Thing is - in designing a business card for ...
4
votes
3answers
647 views

Upwork client is trying to sue me and threatening as well. What to do?

My name is Stan, I am web designer based in Canada. I have got some issues with one of my clients recently that make me really upset. The client is threatening me and trying to sue me because I am not ...
3
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6answers
320 views

How to tell a client that some of their pages on a website are completely useless

I'm currently doing a website for a client as a freelance web developer. We had our first meetup and we discussed what he wants on the website, what his company does, etc. I coming up with the pages ...
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2answers
72 views

Charging for Project (Strategy) Research before signing a contract

I was referred to a potential client who has a very vast project in his mind. The potential client is sensible enough to understand the some of the technicalities and they even split the whole concept ...
0
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2answers
1k views

How to hurry a client into a decision?

I've been dealing with a potential client lately, and they are very slow with their correspondence and decision-making. We've had several meetings going over my proposals, but they're delaying their ...
5
votes
2answers
200 views

Client refusing to pay, threatening to involve lawyer

After working on a freelance Graphic Design project in New York for an individual wanting to start a magazine I had to return back to the UK for visa reasons. I did not manage to complete the project ...
5
votes
3answers
171 views

How to deal with sudden health problem

I'm a single web designer / developer freelance and I work in a home office, my target clients are small to medium local businesses, shops, hotels, etc. I have several clients and I am available to ...
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1answer
34 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
4
votes
5answers
276 views

Complicated situation with client and a never ending project

When I talked with the client for the first time, we didn't set well stablished limits for the project. The project is a mobile app. The agreement was that I was going to copy a Web App he was ...
9
votes
5answers
250 views

Client wants manual for everything I do

So I am a software engineer and currently have lots of clients that I create and maintain websites in WordPress. One of my clients, who I have a maintenance contract with(fixed $ / month) wants to ...
3
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3answers
133 views

Different world opinions with my client, quit or stay?

For few months I have been working for one client and after that time I have realized something, that was not visible at first sight - my client is a person, who dislike people of other race and ...
7
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5answers
237 views

Rude and confusing client but possible important job

A client called me at the telephone weeks ago, he said he is the CEO of a local big car dealer, my number was given to him by another of my clients. He said he wanted to talk about the website. We ...
5
votes
2answers
176 views

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance ...
3
votes
3answers
122 views

Can I charge higher for a non paying client?

I am a web developer who works for a company and next to it has "private clients" as a freelancer. One of my client is my co-worker's friend, who is a real estate rental salesman. First I had to move ...
4
votes
2answers
336 views

Should I warn client that I'm going to have to threaten legal action?

I've been chasing annoyingly small invoice of £100 for over a month now. The client keeps ignoring my emails and phonecalls. Twice he's texted me to apologise with some kind of excuse for why he's ...
1
vote
5answers
273 views

Client doesn't want to pay the final instalment and tries to negotiate for new conditions

I'm an Australian independent contractor. I have a hard-to-work-with European client who I'm happy to let go (and fire). We agreed to work on an app which had been delivered early last year. The ...
3
votes
4answers
733 views

Client refuses to pay, now threatening to sue me for breach of contract

Okay, so, a couple months ago I started working with a man who needed help with his website. He had a very low budget, but seemed kind of desperate and was an older man who was basically banking on ...
5
votes
2answers
131 views

When is a job too small for meetings?

As a graphic designer, not all of the jobs I take on are that big. A lot of the time it may just be a couple days work. But I find a lot of clients want to meet up to discuss the project in detail. I'...
4
votes
2answers
2k views

Small claims court for unpaid small invoice? (UK)

I'm having trouble getting paid for an invoice that a client owes me (just £100). He has started ignoring my phonecalls and texts and has never been very good over email to begin with. I'm starting ...
2
votes
4answers
237 views

Should I want to mention what techniques I use to build a website for clients?

Should I want to mention what techniques I use to build a website for clients in agreement (written or verbal) ? For example, if I get a project to build a website and if I have a plan to use ...
32
votes
8answers
10k views

Dealing with “friend” who won't pay after delivery despite signed contracts

I need help dealing with this situation. I have a (person who claims to be my) "friend" who did not pay upon completion and delivery of project, despite a signed contract last May. The project was ...
6
votes
2answers
173 views

How to handle interpersonal relationships and expectations from client's marketing department

As external freelance I manage/update a web site for a client, they have a small internal department who follows the marketing part and social networks. They often send me emails (often in lunch time ...
4
votes
5answers
537 views

I found out that a client is using the work I did for him to sell fraud courses

About a year ago, I completed a simple project for a client on his already existing website: he's actually someone I know (a friend of friends) and we only had a verbal agreement. It is an automated ...
5
votes
2answers
303 views

How to enter freelance websites with high rates since the beginning

I am aware that I am not so good at interact with clients, but I am also aware that I am a skilled programmer with years of experience in many fields, actually my work rates are higher than the ...