10 votes
Accepted

What to do when a client cancels project 1 day before delivery?

First off, I'm sorry to hear of your endeavor and that you had to deal with a nightmare client like that. I think we've all been there at least twice. Now then, hindsight is 20/20, so let's be ...
Kevin-ContentCollectiveDigital's user avatar
8 votes

Should I charge the client when I get stuck on stupid mistakes

I couldn't help but leave my own insights on this matter as two existing answers are all implying a client shouldn't be charged for his employee's mistakes. If this question is about the right of ...
Nick Song's user avatar
  • 181
7 votes
Accepted

How to bill client for rendering time?

Charge your normal rate - because, as you say, it prevents you from doing other work. Clients generally accept they're buying your time - so having varying rates could potentially open up a whole new ...
morsor's user avatar
  • 3,877
7 votes
Accepted

Charging for meetings/conference calls with a client

Traditionally as a freelancer it is your time and skill that is hired. So yes you bill for conference/meeting times. It is customary to build in a few hours for discussion with every bid. Some ...
Scott's user avatar
  • 17.4k
6 votes
Accepted

When is a job too small for meetings?

I like this question: I struggled with the exact same thing with meetings in general. Clients one hour away asking me to join in on a meeting. I usually ended up spending an afternoon with 2 hours ...
user3244085's user avatar
  • 1,629
6 votes
Accepted

Should I charge the client when I get stuck on stupid mistakes

Delays which are due to your business/working practices are typically not the clients responsibility. Let's look at the situation with a similar scenario..... You're working along on a client's ...
Scott's user avatar
  • 17.4k
5 votes

Is it fair to charge client for FontAwesome pro license as development charges?

If I have a client which needs to run something requiring a license, they purchase a license (through me) so they can continue to use the licensed product. If I purchase a license, it's so I [my ...
Scott's user avatar
  • 17.4k
5 votes
Accepted

Should I bill for setting up my work computer that they sent me?

There are three issues here in terms of billing and expense: The setup time for the laptop itself: If you're billing by the hour and they've sent you equipment that needed to be set up to allow you ...
Valorum's user avatar
  • 893
3 votes

Do you bill for time waiting for client to respond within a single shift/day?

You bill for 3. Communication with clients is part of clerical work and not directly billable. You are not on staff as an employee, if you are freelancing. Unless you have a specific contract which ...
Scott's user avatar
  • 17.4k
3 votes

Including Extra Work as 100% Discounted Hours

I always include every discount on any invoice. Even if the discount amounts to 100%. Why? Well... The client see the added value they are receiving. If I should have trouble collecting the amount ...
Scott's user avatar
  • 17.4k
3 votes
Accepted

Should my client contribute towards mandatory equipment

Depends: Are you offering iOS development as a regular service? Then update costs for your tools should be factored into your rate. There is nothing wrong with having different rates for different ...
Daniel's user avatar
  • 1,033
3 votes
Accepted

Billing Work from Home Long Running Task

Test actions in developments states is also a developer job in order to release or apply for approval, I wouldn't feel guilty at all, you did the code before (I suppose) and now you're at test phase. ...
Guille Bauza's user avatar
3 votes

How to charge for variable recurring services?

You certainly don't want to be billing weekly for an ongoing service provision. Most companies don't pay their bills that often, which means that it's a recipe for missed payments and complication. I ...
Valorum's user avatar
  • 893
3 votes

How to notify a client of costs that increase beyond the estimate

In my experience clients appreciate transparent and frequent updates about the project. I use a simple template that I send out weekly or biweekly that includes updates on planning and budget estimate....
user3244085's user avatar
  • 1,629
3 votes

Charging for meetings/conference calls with a client

You've been hired for your expertise and ability to do a specific job. Certainly sitting "alone" and working on it, whether it's coding, design, or something completely different is expected time on ...
JKEngineer's user avatar
3 votes
Accepted

Need help with moral dilemma of first client

First off, if you failed to get approval of the design before building the design, well, the onus falls on you. To keep a happy client always get approval at milestones before moving forward. If you ...
Scott's user avatar
  • 17.4k
3 votes

Clients wants me to "pay myself"

If this is something that you will be doing more often then not. I suggest just saving the CC info on your paypal account. That way all you have to do, when ever you need to pay yourself, is transfer ...
Star Meldahl's user avatar
3 votes

VAT included in a purchase order

If you are not registered for VAT, you must not charge it. I take it from your post that your customer has mentioned VAT on a purchase order but has not yet paid you as you have not yet submitted an ...
Chenmunka's user avatar
  • 240
3 votes

How do I accept international payments using Stripe as an Individual?

I was dealing with this problem for 13 years. I think PayPal has restrictions for non-US or non-European citizens to have an account and even more restrictions if your country is a third-world country....
rubengavidia0x's user avatar
2 votes

Should I use UpWork.com for payments so that I can build profile on Upwork/Elance as it will show hours I worked?

If I am working for this Client for next 5 years and after 5 years I have no Profile anywhere (Upwork/Elance) then how will I prove that I am working from last 5 years? Use your clients as references....
Memj's user avatar
  • 929
2 votes

How to charge for variable recurring services?

Without you providing more details I would say the most common way is to bill at the end of a period (month,week etc.) Exceptions: If you have considerable external costs. The customer or the ...
Daniel's user avatar
  • 1,033
2 votes
Accepted

Net D billing as a freelancer

That's 30 days they accrue interest on the money, and otherwise take advantage of having the funds available before they need to relinquish anything to you. It may not seem like a lot of money. ...
Scott's user avatar
  • 17.4k
2 votes

When is a job too small for meetings?

No, do not decline them unless you do not work on it, you don't like it and so on. Simply ask a client if he is wiling to cover your travelling costs and that you will charge time spent on meeting ...
Peter MV's user avatar
  • 14.4k
2 votes
Accepted

How to invoice for regular payments

Knowing they have options usually makes people happy. Offering recurring billing and lump-sum billing is also a great way to increase your income without doing anything. For example, not every client ...
LMK Web's user avatar
  • 523
2 votes

Including Extra Work as 100% Discounted Hours

This depends how you invoice. If I let myself be persuaded in giving a fixed quote, I donĀ“t even show any hour to the client. He just gets function X: Price $ 1,000 (Internally I calculate my hourly ...
Daniel's user avatar
  • 1,033
2 votes

Billing Work from Home Long Running Task

Got cable? A phone (without a "minute" plan). You pay for availability. The phone company and cable company really don't care if you use the service or not, and they're not charging a fraction of ...
Xavier J's user avatar
  • 5,333
2 votes

As a solo, freelance, web developer/designer, should I bill for project management?

I'm conflicted regarding whether or not to bill separate hours for these types of tasks... especially since I have nowhere near the skillset (as it pertains to PM) of an actual Project Manager ...
joeqwerty's user avatar
  • 494
2 votes

As a solo, freelance, web developer/designer, should I bill for project management?

I would agree with joeqwerty in that you should bill for all of your work. I don't believe however it would be necessary to draw it out as separate billable time for "project management". I personally ...
tgillham's user avatar

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