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3
votes
How to fire or salvage a problem client?
When there are breaches of contract, especially to the scope of work or payments, it's going to usually depend on the situation. For a late payment, I would give them a little extra time the first tim …
2
votes
Accepted
Setting up an "exit strategy" without upsetting or causing troubles to clients
This is where networking with other professionals would help.
I've "exited" a few clients by recommending them to some other colleagues I've worked with in the past. It has been a reciprocal agreemen …
4
votes
Accepted
How do repairmen bill for time and money spent on something only then to find out it's un-fi...
In my province, we have lots of mines and mills, and many of these sites generate tens of thousands of dollar per hour. The customers do not want any downtime whatsoever, but rarely want to pay for it …
0
votes
Work order money refund : Freelancing with an college friend
Since you specify:
No contract was signed
Everything was verbal
You received an advance
You haven't completed work
I would suggest giving the money back, and attempt to save your college friendshi …
10
votes
Firing a client due to difficult ongoing work relationship
If you need to cut them as a client, you need to do it sooner rather then later. Doing it later lets the problem build and build, and you carry more emotional weight when you finally do it. If it was …
4
votes
Accepted
Transfer Wordpress website to client that stops
This should be part of your initial contract, an exit clause. What happens if you get hit by a bus? The client would not have access to transfer the site to their own systems or host, right?
Any pur …