A very good customer of mine, gave me various digital media files on USB sticks and CDs to put on this newly created website. One CD in particular was an unpublished song of his and he told me this was the only MASTER CD of that day in the studio.
I instantly took the song and put it on his website and stored the CD in my usual lock-box to be sure that nothing happens to it. Usually we meet in irregular intervals and I intended to return it at the next opportunity.
Now several weeks after he gave me the initial sign off and paid the invoice, he came back to me, saying that the song was missing on the website. When checking, I saw that indeed that one song was uploaded twice. I went to my lock-box and retrieved the MASTER CD and the other CD in question, and realized that both songs were indeed the very same thing.
I am sure that I am not making the mistake here, as nobody else has access to the lock-box, and I have only received one MASTER CD and no other CDs that were self-pressed.
After I told him that, he now claims that I must have misplaced the CD and that it is my fault.
This is not about "terms and conditions", as I have a document which I always send to new customers and resend when I have to update them, which states that Data Security and Backups is the customers responsibility. I just wonder if there are any good tips on how to salvage this situation and hopefully keep this otherwise loyal customer.