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Results tagged with difficult-client
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user 708
Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.
13
votes
Accepted
A bad client who pays a lot - should money or attitude prevail?
I just ignore the off-hours contact and deal with things during traditional hours - even if that means I get emails and messages the next morning. I have a few clients who will email Sunday evening. W …
- 17.5k
4
votes
How to deal with a client who doesn't pitch up to meetings on time?
Either fire the client or charge for meeting time regardless of whether he's there or not. It was agreed upon... your time is billable, right?
If you are already billing for the time and the client i …
- 17.5k
1
vote
Can I charge higher for a non paying client?
You can not arbitrarily add fees to an invoice.
In most instances, only disclosed fees can be invoiced. So, if your contract or invoice includes a notice of late fees then you can include those. If t …
- 17.5k
9
votes
Accepted
Client wants manual for everything I do
Supply documentation for an additional fee. It's more work to track everything you do... you should be compensated for that work.
- 17.5k
2
votes
How do I avoid being a bad client?
It's really no different than avoiding being unpleasant to deal with in other areas of life. Be kind, respectful, pay your bills, and listen when the designer presents an issue. Essentially treat anyo …
- 17.5k
5
votes
Accepted
Client wants more features near project end
You stated it...
[Client], we are already out of scope for the agreed payment amount. Implementing [these] new things means that I'll have to charge [you] for [them].
There's no "super-secret" l …
- 17.5k
11
votes
Accepted
An employee from my current client needs to stay at my house, can I charge?
I would never allow this under any circumstance.
The guy can sleep in his car... or the bus/train station for all I care.
Even if I charged and he's willing to pay, invading my home is way over the li …
- 17.5k
10
votes
Accepted
What to do about negligent clients
I'd just be "busy" myself and be unavailable.
This kind of interaction is a harbinger to how quickly he'll pay and how important he'll see any requests on your part to complete any projects.
One c …
- 17.5k
3
votes
How to deal with client's delusion to be a good graphic designer
There's literally nothing you can do here. If the client does not see the value in design.... you, being an outside professional entity, won't change that mindset.
In my experience, small business o …
- 17.5k
2
votes
Payments overly procastinated
If you can't take legal action because it is cost prohibitive (although small claims doesn't require lawyers), then your only real option is to keep bugging the client until they pay. Just don't do an …
- 17.5k
4
votes
Rude and confusing client but possible important job
Whether or not the guy was "rude" is really your call. That's often more of a percieved thing. While what you've detailed doesn't really sound so much rude as possibly inattentive, his attitude really …
- 17.5k
2
votes
Different world opinions with my client, quit or stay?
I promised myself years ago to never use my powers for evil :)
For me, first and foremost is my well being, that includes mental well being as well. I dislike supporting products/services I personall …
- 17.5k
3
votes
Accepted
How to hurry a client into a decision?
You don't need to be so polite. Business is business.
I'm not suggesting being rude by any means, but being forthright and upfront will serve you best. You pretty much have to provide an ultimatum. T …
- 17.5k
3
votes
How to tell a client that some of their pages on a website are completely useless
Well, first mistake is agreeing to a price before setting the entire scope of the project.
Always fully understand what is desired and then quote based upon that. Make it abundantly clear to the clie …
- 17.5k
4
votes
Accepted
Is it rude to be unavailable to clients when you are very busy?
You should not feel guilty.
Sometimes work requires you to shut out the world and focus. And as a sole proprietor or single member business clients should somewhat expect that they can't always gain …
- 17.5k