I am a freelancer, who hired a freelancer to do some webpage work, using upwork. I am new to the upwork platform. This freelancer, over Christmas break,charged three 40 hour weeks in which , as far as I can tell, practically nothing was done. Their claim is that they spent it talking to support in my web host. Web host reports about three hours of such support.
I use my own project management tool (Trello) and my own communications (Slack). Worker billed manual time (his request, I allowed it, I hate time tracking tools).
The initial quote for the project was 60 hours, which is about what I would expect. Current bill stands at 200 hours. Site is about 1/3 done, with many errors.
I should have been watching more closely. We had a death in the family over break, and I simply was not. I don't want to be a difficult client. Still, this is a 5000 overrun, without result.
How do I dispute correctly with upwork? I have already reached out and been told the mediation team is looking at it.
Going forward, suggestions about how I manage projects?