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May 22, 2013 at 15:44 comment added AJ Henderson One other thought, if the change is truly minor and going to take under an hour or two to do, then it might not be worth pursuing the full procedure if it isn't common, but for frequent changes or anything that goes beyond that. A more formal change is really necessary.
May 22, 2013 at 15:42 comment added AJ Henderson @Raghunandan - if it took major effort to change, then it wasn't a minor change. I'm not just talking about the contract. I'm talking about the project plan. It should be far more detailed than a contract and should cover all the functionality and make sure that it will operate according to the customer's needs. It should also make changes like this unnecessary and if they do come up, it should require adjusting the project plan and re-approval (and cost adjustment) based on the additional work required.
May 22, 2013 at 15:39 comment added Raghunandan the point is not about contract. the contract was made carefully. What they asked was indeed a minor change in a huge app. Doing minor change caused lot of changes to the structure of the app which took lot of time. This used to happen frequently. There is no miscommunication. But the problem was dealing with changes frequently as the client insisted.
May 22, 2013 at 15:31 history answered AJ Henderson CC BY-SA 3.0