Timeline for Free support after selling a project
Current License: CC BY-SA 3.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jan 4, 2014 at 16:06 | comment | added | Avonelle Lovhaug | Some of my clients pay for 24x7 support, while others pay less for support during normal business hours. All my clients are in my time-zone, but I would spell that out clearly in the contract if they weren't. Also: I guarantee a "response" in the time period, not "resolution" because sometimes I can't control how long it will take to fix a problem. | |
| Jan 4, 2014 at 13:17 | comment | added | bor | Thanks for your input! Do you agree to some predefined response time when you negotiate the price? What about work hours? Or if the client is in different time-zone and his/her day is your hight? | |
| Jan 3, 2014 at 7:06 | comment | added | Amelia | The projects I've done come with 2 months of free support where I'm basically on call during work hours to fix any issues that pop up with the site (such as errors, last-minute fixes, internationalization strings being displayed instead of text), but I never change certain things after they have been signed off without a fee (the design, for example, is signed off under contract before release) | |
| Jan 2, 2014 at 20:37 | comment | added | Peter MV | I agree with here. Don't get stuck with a longer support. | |
| Jan 2, 2014 at 16:28 | history | answered | Avonelle Lovhaug | CC BY-SA 3.0 |