Canadian Luke
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  • Member for 8 years, 8 months
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Hourly billing, is it appropriate to include time to research if you don't know how to do something?
32 votes

This is a good question that I'm sure many people face when starting out. You need to decide on your pricing model first: are you billing by the hour, or by the project? There are advantages and ...

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How to raise the price for friends?
Accepted answer
15 votes

Simple, explain that it is costing you more in { time | resources | parts | tools } to continue operating the way you have been. Inflation happens, period. What I did for my pricing model is that my ...

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How Do I Start my Own Freelancing Company?
Accepted answer
12 votes

Do you have a portfolio of previous projects? How are people going to know if you're any good without previous work being available? When I designed websites (back when I did), I had asked every ...

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Best approach to finding clients in your own city?
12 votes

You need to learn to market yourself, and evaluate their needs. When I did sales for an international copier company, we were taught about SPIN selling: S ituation, P roblem Analysis, I mplication, N ...

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Should I work for free if client's requirement changed
11 votes

Absolutely not! If you have agreed on terms, and delivered, then you should expect him to deliver on his part of the arrangement. Having said that... Did you give him status updates with the ...

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Firing a client due to difficult ongoing work relationship
10 votes

If you need to cut them as a client, you need to do it sooner rather then later. Doing it later lets the problem build and build, and you carry more emotional weight when you finally do it. If it was ...

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I failed to reach the deadline
10 votes

In your Scope of Work contract, you should always have a clause about unforeseen circumstances that could introduce delays. I come from the IT Services industry, and that is one thing we always ...

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Hired for work but problem was fixed by the client's hosting
Accepted answer
9 votes

Absolutely! If you did the work you were expected to do, and there was an agreement in place beforehand (even verbal), then I'd expect you to send them a bill. This client may decide not to pay it, ...

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In terms of industry standard, what qualifications are required for internet-based freelance translating?
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9 votes

Speaking just in IT, certifications can mean the world, or nothing... In my case, they mean nothing. I get my jobs based on my experience and ability to adapt. If you are translating, certificates ...

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Too many projects and no one to outsource them to - how is this possible?
9 votes

I am going to speak as the outsourced freelancer, specifically with IT projects (not necessarily programming). When I am given assignments, we would usually get treated like idiots, meaning that ...

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How to find someone to handle customer/commercial relationships on my behalf? (I'm a programmer)
8 votes

So much to address here... First off, NO. You don't need a PR person on full-time to help you. You need to deal with your own situation before you bring more people in. Freelancing should make you ...

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I have a meeting with a potential client tomorrow and I have no idea what to do
Accepted answer
8 votes

First off, calm down. Nothing good comes from those who panic, and don't think things thoroughly! Now that you're calmed down, I want you to Ask a Duck. Pretend your duck is the client, and they are ...

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Where can a front end web developer start freelancing?
8 votes

If you're doing front end development, you will need a portfolio before you get any big jobs, end of story. So how do you get a portfolio without the jobs? What I did before was make sample pages ...

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What are good resources for pricing calculators for web design work?
Accepted answer
8 votes

Unfortunately, I don't believe such a site exists, and I wouldn't expect it to be accurate either. If you are working on projects, they are usually a per-project cost, which changes as the scope ...

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Ex-employer wants to hire me after I send him a design
7 votes

No money, no final design. Full stop. You can meet with them to discuss what they're looking for, or refer them to your portfolio. You NEVER release a final product until you get paid or money is in ...

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Could I theoretically make money by creating software Linux distro needs?
7 votes

First off, remember that Linux is marketed as very robust, open source, and free (with a few exceptions). Can you keep that philosophy? The reason distributions become popular are for different ...

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I.T home support - protecting myself
Accepted answer
7 votes

Although open-ended, I'll try to address it as best as possible. GET A CONTRACT DRAWN UP ASAP! Do not offer remote support, except to those you know quite well, and personally. The contract should ...

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Is there any way I can attempt to recover 16k from a client who doesn't feel it necessary to pay because they elected to not use my content?
7 votes

First off, have you tried contacting them about it? Most likely, they will ignore you, even if you had email communication. Yes, it is a written agreement, to a point, but unless you have a contract, ...

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How do I determine which type of contract to use?
Accepted answer
7 votes

I used to be an IT contractor for many companies, so I will speak from the service area: I always start each with a verbal agreement, just so we can get an idea of what needs to be done. In this time,...

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How to help a client understand that 16-hour effort doesn't mean deliver the next day?
Accepted answer
6 votes

So you told the client it would be 16 hours of effort to complete, and that you need 3 weeks to complete it... What the client hears is "I need 16 hours ... to complete". This comes down to the ...

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Is it unprofessional to approach a business, unsolicited, based upon technical problems you see on their website?
6 votes

I would say to go ahead, offering fixes for problems, even if they don't realize they have problems. I wrote about this as well with another answer, about SPIN selling. You created the Situation - ...

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Legal document/vinculation for being paid with future profits
Accepted answer
6 votes

Step 1 - Run away. Step 2 - Refer to step one. I say this because this is how many freelancers get stuck doing work for free, or much less than they should be. Future profits mean nothing when you're ...

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Why participating in open source helps freelancing?
6 votes

Assuming you're a programmer... It shows you have hobbies or interests you are willing to work on in your "down time". People with hobbies tend to be really excited when they get to also get paid for ...

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Is it ok to communicate with client only through email?
6 votes

Absolutely! It's written communication, and does not require you to "speak" to the client with your voice. The greatest thing about written communication is that you have a paper trail of what was ...

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How should I inform a client about increased uncertainty in case of health issues?
6 votes

First off, communication is key; you state you already told them about it, just re-affirm with them. When you do, have your exit plan ready. I'm sorry I can't continue with the project as scheduled;...

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How to setup client ownership of domain name and hosting
6 votes

I have a friend who is part owner of many hosting companies throughout the USA and Canada (he has dual citizenship), and he is able to have the customers sign up directly through him. I assume this is ...

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Time spent on requirement discussion with client
Accepted answer
6 votes

If you are spending more than an hour on the requirements, then absolutely! Remember, you are the professional, and if you are giving away free advice, they aren't going to pay! Walk into the ...

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How do I fire a client who is asking the impossible?
Accepted answer
6 votes

You need to remember that you are the expert, not him. As an expert, you should provide your client with a document explaining the technical limitations and, if possible, cite authoritative sources ...

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Client wants to pay a percentage of revenue generated by website
6 votes

When dealing with projects like this that are based off of a commission, and no actual upfront costs, you need to remember a few things: if this site isn't making lots of money, you aren't making lots ...

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What are the pro and cons of working directly with a client versus through a consulting agency?
6 votes

Having worked both for myself only, and through an agency, I have decided that I enjoy both equally, but for different reasons PROS of an AGENCY Constant work Less overhead on your end No worry ...

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