Scott
  • Member for 8 years, 5 months
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  • I ... am an island.
What to do with regular work disrupted by a sudden, unexpected offer
4 votes

Be very, very careful putting all your eggs in one basket. No matter how shiny and sparkly that basket may be. If you already have deadlines then you should honor those. Prior commitments should ...

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How to deal with a client who doesn't pitch up to meetings on time?
4 votes

Either fire the client or charge for meeting time regardless of whether he's there or not. It was agreed upon... your time is billable, right? If you are already billing for the time and the client ...

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How can you inform a client that a freelancer is unqualified without being a jerk?
4 votes

Short answer --- You can't. There is a chain of command. You may not like the chain of command. But it's been established. I've been in this position. It is not pleasant. You essentially have 2 ...

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Designing Websites without CMS
4 votes

I do this all the time. I made the mistake of providing hosting/domain services for a couple clients a few years ago. It was a nightmare and I won't do it again. While a perfectly valid revenue ...

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If I need to use more expensive software for one service offering than another, is there a standard way to build this into my rates?
4 votes

Software fees are the cost of doing business, thus overhead and not the responsibility of any client to pay for directly. I don't charge each of my clients for Photoshop/Illustrator/InDesign although ...

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Am I charging my clients too much?
4 votes

The amount you charge is somewhat irrelevant. It does not even come remotely close to anything I'd ever consider as "over" charging. If I wanted to work for $13/hr I'd have full time job, which would ...

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If I pay for and have sole control of a digital service and have no obligation to provide the service for gratis - Can I close the service?
4 votes

I'm not a lawyer!! I'll state that again, I am not a lawyer. However, I would think the initial payment of the services would show intent to support the organization and therefore not allow you to ...

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To talk with client or to chat with client and the effects on landing contracts
4 votes

I have over 10 years design freelancing experience. I will not "chat" with clients, that includes Skype. I will use email, the phone, or in-person meetings. Early in my freelancing career I would ...

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How do I make clients understand that I am the right freelancer for my assignment?
Accepted answer
3 votes

Even if you are 100% honest and upfront, this person, for whatever reason, has a mindset about you that you will not overcome, especially online. Regardless of whether or not you want to work on the ...

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Is payment gateway integration considered part of the deal?
3 votes

This should be defined and negotiated before any work begins and detailed in any contract. The purpose of a contract is to clearly define what is to be completed and what fees are associated with that ...

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Is there any guideline for invoice numbering?
3 votes

There aren't really any rules exactly. But there are some general guidelines.... All invoices should have a completely unique number. Never repeat a number for any reason. You should start with a ...

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Client feels he is doing a favor on me by paying invoice because his requirements changed
3 votes

It's not uncommon for clients to verbally "devalue" your work. It's a negotiation tactic to try and get you on the defensive and to subconsciously be more generous with them. And apparently it's ...

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Is it ok to charge a (always late-paying) client for hours i haven't worked yet?
3 votes

Most corporations or business use net 30 for payables. That is, they always pay 30 days after receiving an invoice. This is pretty much standard and you should honestly expect 30 days between ...

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When working concurrently, do I multiply my "shoprate" for each teammate's time?
3 votes

If your shop rate is $45/hr, for every hour a projects is in your shop, the customer owes $45. It doesn't matter if one person is working on the project, or two, or 20.... the rate for every hour is $...

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How do you know if a client is serious about your service?
3 votes

I provide estimates, details, etc. Wait a week. If I hear nothing, I'll reach out once. Asking if they have any further questions I can assist with. Often a client may tell me at that time that ...

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Client requesting things out of my domain in the name of maintainance
Accepted answer
3 votes

I'd simply state... "No. That's not what our contract covers. Our contract covers software maintenance as related to the application I've created for you. Nothing more. Our contract does NOT relate ...

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Is it okay to prospect my customer's customers?
3 votes

You can, but it is generally very frowned upon. Without express written disapproval, there's nothing legally preventing you doing so. Of course, a non-compete agreement would indicate there may be ...

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How to set a project completion deadline for a project that already got extended out?
Accepted answer
3 votes

Communication If you are friendly with the client, speak to them, expressing the concern. I would not simply provide an ultimatum. That will often be seen as "demanding" and "unfriendly". Instead ...

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If I worked for clients at a marketing agency, am I allowed to say I worked for them now that I'm freelance?
3 votes

Yes, but it's all in how you phrase it. When I was with [Marketing Company X], I assisted clients such as Nike, Reebok, Adidas, Puma. vs. I've worked with Nike, Reebok, Adidas, Puma. While it'...

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Advice when pitching a day rate to maximize billable time
3 votes

My day rate is considerably more than merely 8 x hourly rate. Day rate means I can't take calls, answer emails, etc. and am exclusive to that client for that day. Being entirely exclusive to one ...

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Advertise through email
3 votes

Have you ever, for any reason, answered a marketing/sales email from a sender you did not personally recognize? I get about 6-10 of the, "Hi, I'm a web developer that can improve your site" emails ...

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Landscaping gig
3 votes

More opinion than anything.... Any time you perform services professionally for another and get paid, regardless of how often or large the service may be, it's wise to protect personal assets from ...

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How the ideas are protected on freelance world?
Accepted answer
3 votes

Look up Non-Disclosure agreements. These are agreements, with penalties, should any information you deem proprietary be shared with anyone.

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How to ask for increase the budget for a freelancing project
3 votes

"This isn't what was agreed upon. I'll need to re-scope the project and provide a new cost estimate." Be forthright, upfront, and honest about it. The client is certainly aware they've made ...

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I charge hourly, but services used by the client have monthly costs
3 votes

I would merely add a line item to my invoices. Service ............... $xxx Service ............... $xxx Service ............... $xxx Service ............... $xxx Hosting ............... $xxx I don'...

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Do you bill for time waiting for client to respond within a single shift/day?
3 votes

You bill for 3. Communication with clients is part of clerical work and not directly billable. You are not on staff as an employee, if you are freelancing. Unless you have a specific contract which ...

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How to specify a "deliverables after payment" clause?
3 votes

It is common and completely reasonable. At least the source code delivery part. The "not do anything with it" isn't really common. If clients aren't permitted to do anything with the source code, don'...

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How much detail do you provide a client wanting to improve an existing site?
Accepted answer
3 votes

I generalize as much as possible. Improve navigation discoverability NOT Improve navigation discovery by increasing button size , creating drop down menus, changing color, moving to left. Increase ...

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How to tell a client that some of their pages on a website are completely useless
3 votes

Well, first mistake is agreeing to a price before setting the entire scope of the project. Always fully understand what is desired and then quote based upon that. Make it abundantly clear to the ...

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Starting as a freelancer, can I hide my previous workplace?
3 votes

Freelancing isn't about "resumes" it's about practical work history.. if you have work history, you don't really need any resume. I, personally, haven't needed a "resume" in over a decade... Just a ...

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