6 votes
Accepted

Client refused to pay for maintenance but now asks for small tweeks

There are a number of common tactics to nudge your clients towards a more effective behavior: Charge a minimum time, say 15 or 30 minutes always, no matter how small the task. Reason is that task-...
user avatar
  • 1,030
3 votes
Accepted

Client requesting things out of my domain in the name of maintainance

I'd simply state... "No. That's not what our contract covers. Our contract covers software maintenance as related to the application I've created for you. Nothing more. Our contract does NOT relate ...
user avatar
  • 17.3k
2 votes

How to deal with holiday leave/sickness when on retainer?

For holidays, just email the client in advance to give them sufficient notice, and don't charge your retainer during that period. If you are sick, let the client know ASAP and again don't charge the ...
user avatar
  • 1,660
2 votes

What is included in android application maintenance service?

You can ask for a fixed rate/month in which you tell your client that you will fix anything that breaks, so they don't have to worry. You can also do library updates for security issues and similar. ...
user avatar
  • 213
1 vote

What is included in android application maintenance service?

What to include as a service can depend on many factors that basically boil down to a compromise between the client's needs and your skills, time and financial situation. In addition, one may consider ...
user avatar
  • 3,672
1 vote

Client refused to pay for maintenance but now asks for small tweeks

If it’s a small change you charge less but not nothing. Offer a reasonable hours rate that makes both parties happy. Even a 20 dollar per change is good enough.
user avatar
1 vote

Client refused to pay for maintenance but now asks for small tweeks

For every 1 thing you do for free, clients will expect 3 more. And you've given them a perfectly reasonable expectation of that. You need to take a hard stance... either pay for maintenance or pay an ...
user avatar
  • 17.3k
1 vote

What to do once the project goes live?

Firstly, retainers are a great thing to have as a freelancer. Guaranteed income, and keeps you in their mind as the one to go to for future work, new projects, referrals. We try to host websites for ...
user avatar

Only top scored, non community-wiki answers of a minimum length are eligible