6
votes
Accepted
Client refused to pay for maintenance but now asks for small tweeks
There are a number of common tactics to nudge your clients towards a more effective behavior:
Charge a minimum time, say 15 or 30 minutes always, no matter how small the task. Reason is that task-...
- 1,030
3
votes
Accepted
Client requesting things out of my domain in the name of maintainance
I'd simply state...
"No. That's not what our contract covers. Our contract covers software maintenance as related to the application I've created for you. Nothing more. Our contract does NOT relate ...
- 17.3k
2
votes
How to deal with holiday leave/sickness when on retainer?
For holidays, just email the client in advance to give them sufficient notice, and don't charge your retainer during that period. If you are sick, let the client know ASAP and again don't charge the ...
- 1,660
2
votes
What is included in android application maintenance service?
You can ask for a fixed rate/month in which you tell your client that you will fix anything that breaks, so they don't have to worry.
You can also do library updates for security issues and similar.
...
- 213
1
vote
What is included in android application maintenance service?
What to include as a service can depend on many factors that basically boil down to a compromise between the client's needs and your skills, time and financial situation.
In addition, one may consider ...
- 3,672
1
vote
Client refused to pay for maintenance but now asks for small tweeks
If it’s a small change you charge less but not nothing. Offer a reasonable hours rate that makes both parties happy.
Even a 20 dollar per change is good enough.
- 734
1
vote
Client refused to pay for maintenance but now asks for small tweeks
For every 1 thing you do for free, clients will expect 3 more. And you've given them a perfectly reasonable expectation of that.
You need to take a hard stance... either pay for maintenance or pay an ...
- 17.3k
1
vote
What to do once the project goes live?
Firstly, retainers are a great thing to have as a freelancer. Guaranteed income, and keeps you in their mind as the one to go to for future work, new projects, referrals.
We try to host websites for ...
- 11
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