11 votes

I hired a freelancer on hourly pay. How do I control how many hours he worked?

I agree with @Apfelsaft above. Freelancers are service providers. If you are getting the service, and you are happy with the bill, then look to other areas of your business that you can improve on. ...
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  • 1,132
10 votes

Is it right to charge for work done incorrectly?

There is no clear cut right or wrong; it all comes down to your working relationship and which processes the two parties agree on contractually and during the project. Since you seem to want to ...
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  • 3,672
9 votes
Accepted

Hired for work but problem was fixed by the client's hosting

Absolutely! If you did the work you were expected to do, and there was an agreement in place beforehand (even verbal), then I'd expect you to send them a bill. This client may decide not to pay it, ...
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  • 6,813
8 votes
Accepted

number of hours is too high?

Keep doing what you do. It is a good filter method which protects and helps you get rid of clients that want cheap labor or quick fixes. I cannot find anything wrong with your method of estimating ...
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  • 1,131
7 votes

I hired a freelancer on hourly pay. How do I control how many hours he worked?

A continuation of my sarcastic comment. You cannot! Period! He can work 1h and rip you for 7, or he can work 14 and report 10. There are tools to record screenshots of this workspace and monitor ...
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  • 14.2k
5 votes
Accepted

Should I bill for setting up my work computer that they sent me?

There are three issues here in terms of billing and expense: The setup time for the laptop itself: If you're billing by the hour and they've sent you equipment that needed to be set up to allow you ...
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  • 883
5 votes

number of hours is too high?

Welcome to reality! :) Either those clients are looking for cheap work or you really suck in estimation. Kidding about the later ;). You can try things like this: separate estimation to most ideal, ...
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  • 14.2k
5 votes
Accepted

Client not aware of the background work for what he asks

It is never easy to negotiate after the fact. When doing any type of project it is important to set the expectations ahead of time. In your case, you could have estimated that your effort would be in ...
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4 votes
Accepted

How to handle computer processing time when billing client?

A way to do it, is to estimate the value of the CPU processing time against your gross margin on a regular (monthly/yearly) basis, versus a previous period (month/year). Example: Last month you've ...
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3 votes

Including Extra Work as 100% Discounted Hours

I always include every discount on any invoice. Even if the discount amounts to 100%. Why? Well... The client see the added value they are receiving. If I should have trouble collecting the amount ...
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  • 17.3k
3 votes

I hired a freelancer on hourly pay. How do I control how many hours he worked?

When I work with freelancers I request a timesheet which includes hours worked per day and a small description of what they did. (I deliver the same to my clients). And I think that's as good as it ...
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  • 1,619
3 votes
Accepted

How do I charge for warranty if I have an hourly rate?

Estimate more, charge less in the end. The customer will thank you and think you're amazing! First off, why do you need to break it down so much? That to me is a sign of a customer not trusting you......
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  • 6,813
3 votes
Accepted

Underestimated project: Do you charge the excess time?

Well, if it was indeed clearly understood by the client that you provided an estimate, then yes, it's okay to open a discussion with the client about additional time. Ideally, you should do this as ...
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  • 17.3k
2 votes

Do you charge for a client for your time if they don't like the work or at least they say they don't?

Ah, the freelance conundrum! It's obviously impossible to know if somebody will like or dislike something as subjective as design. However there are a few things you can do to minimise the risk: ...
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2 votes

number of hours is too high?

Don't sell yourself short. It's really not worth it. The type of client that complains that a task will take two hours is the same client that would sue the pants off a building contractor for using ...
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  • 5,304
2 votes
Accepted

Billing time for learning specialty API?

I would say that if it's a special API that is very restrictive in who has access, and the client is dead-set on using it, they need to pay for it. Notice I included a few rules for that... The ...
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  • 6,813
2 votes

If I am working on an hourly project with variable hours per week and I am blocked on a task, should I bill for the time spent blocked?

It is customary to not charge for time waiting on client responses. Where it gets tricky is if time constraints make delayed client responses difficult on you. In those instances I find it often ...
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  • 17.3k
2 votes

Young founder doesn't want to pay after 4 weeks - doesn't see value of system design/architecture work - any way to rescue/salvage?

Walk away, and move on. This "founder" is going to take advantage of you at every turn. If they have a friend that can do it in two hours, I'd let them do it and let them know that future ...
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  • 6,813
2 votes

I hired a freelancer on hourly pay. How do I control how many hours he worked?

You can't control how many hours they work (obviously), but you can protect yourself by opening up lines of communication. I do freelance on the side, and one thing I do to protect myself and the ...
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  • 121
2 votes

Is it right to charge for work done incorrectly?

No project ever is completed in perfection. Just look at the updates from your own operating systems. Expecting that is unrealistic. If money in closed projects is an issue,create a separation ...
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2 votes

Including Extra Work as 100% Discounted Hours

This depends how you invoice. If I let myself be persuaded in giving a fixed quote, I don´t even show any hour to the client. He just gets function X: Price $ 1,000 (Internally I calculate my hourly ...
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  • 1,030
1 vote

Including Extra Work as 100% Discounted Hours

I have grappled with this problem as well. If this is a client that you will get additional work from, even perhaps of the same parameters as the first job, you almost have to make them aware of those ...
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  • 11
1 vote

I hired a freelancer on hourly pay. How do I control how many hours he worked?

Hopefully not just parroting what others have said, imagine yourself the owner of two broken TVs in two separate homes. You call two local TV repair technicians. The first one comes in and knows that ...
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1 vote

I hired a freelancer on hourly pay. How do I control how many hours he worked?

It's difficult. The best and most straight forward answer is: signed agreement with statement of work. Using boilerplate language you can create an effective contract that will hold each party ...
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  • 113
1 vote

Is it right to charge for work done incorrectly?

However, a few weeks later when we started using it we noticed the issue. Here comes the importance of Unit testing. You see, freelance hiring is quite different from hiring in the corporate world. ...
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1 vote

Is it right to charge for work done incorrectly?

As stacey points out in the comment, it depends on how he was paid during the project. If you did agree to a fixed sum, it is very unusual to charge extra for bugfixes. However, if you paid him ...
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  • 209
1 vote
Accepted

I'm a 'freelance' web developer / considering hosting client websites as reseller (or not) - opinons wanted on reseller accounts

I'm going to assume you either were a partner, or your bought the old business, correct? Is the old owner around and able to help you out with this part? I only ask, because it seems like that is the ...
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  • 6,813
1 vote

Client not aware of the background work for what he asks

When working on projects that will require a lot of revisions, I sometimes charge a piece rate (based on the time I estimate it will take) and send an explicit email that outlines the number of ...
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1 vote

Billing time for learning specialty API?

If you were a carpenter and your client wanted you to build unique chair which to your understanding would not be required by any other client. Would you charge him for the new tools you require to ...
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  • 111

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