Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

Filter by
Sorted by
Tagged with
2
votes
6answers
136 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
2
votes
3answers
113 views

Chasing debts during coronavirus lockdown (UK)

So I have a couple of new clients who I've recently done work for. I invoiced them a couple weeks ago and they've gone pretty quiet ever since. When I was working for them, they didn't seem ...
2
votes
3answers
191 views

Client is being extremely slow with final payments

I have a contract with a local, small town that calls for a 50% payment in advance and full payment on completion after inspection. The inspection was done 2 months ago and I have still not been paid ...
2
votes
1answer
88 views

International Employer Initiated PayPal Buyer Claim Without Any Reason

I worked for this employes for a month, and he only paid me for half-month then suddenly replaced me after I delivered the MVP. And he was okay with the result. then he immediately cut me off without ...
2
votes
4answers
104 views

Work order money refund : Freelancing with an college friend

I was employed by an old college friend for building an App. I was paid an advance of 25 percent of the total amount agreed as an advance to start working. Later, I went to his office for a few days ...
1
vote
4answers
720 views

Including cost of materials in quote

My colleague and I were hired as freelancers by a small company to build their company website. The website included Home, About, Products, Services, and Contact pages. When our client asked us about ...
1
vote
3answers
92 views

Is payment gateway integration considered part of the deal?

Is a payment gateway, i.e, razor pay, part of the deal made on freelancer if I am a frontend developer and I made the deal with the client to just integrate APIs and make the UI in React? Or should I ...
1
vote
4answers
140 views

Payments overly procastinated

I completed a code work for a client; he accepted it and approved. The only thing we have are a few emails we exchanged with quotes and descriptions of what to do. I have an email where he says the ...
1
vote
3answers
193 views

Long term client regularly pays late

I currently work full time for a client. I know that isn't the definition of freelance, but certain characteristics of our relationship lead me to believe that I'm still a freelancer. That being: I ...
1
vote
4answers
1k views

How to tell a client that I do no longer want to work with him?

Three years ago I did some freelancing for a client. It was one of my first clients when I did the freelance switch. I did 2 bigger and 2 smaller projects for him and all where catastrophic. He is ...
1
vote
2answers
209 views

Client not aware of the background work for what he asks

Lately I was asked to realize a few slides for an ecommerce site. The work was to go in the company, shoot many photos of sold objects, back to office, clip the images and put them in many backgrounds ...
1
vote
4answers
228 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
1
vote
2answers
4k views

How to hurry a client into a decision?

I've been dealing with a potential client lately, and they are very slow with their correspondence and decision-making. We've had several meetings going over my proposals, but they're delaying their ...
1
vote
5answers
340 views

Client doesn't want to pay the final instalment and tries to negotiate for new conditions

I'm an Australian independent contractor. I have a hard-to-work-with European client who I'm happy to let go (and fire). We agreed to work on an app which had been delivered early last year. The ...
1
vote
2answers
1k views

Client threatening to sue me for a failed task

Similar questions have been answered here before but my case is a bit different, hence opening up a new question. Client from Sweden sent me a contract stating it is governed by US laws. I am in ...
1
vote
1answer
129 views

Typical client situation - Needs advice

Ok. Client's project (an app) was suppose to get over in 2 months time. We continued to send him builds. BUT, everytime we send him the build, he will take 2 months to give feedback to that build. And ...
1
vote
1answer
248 views

Client refuses to accept project

I took on a project for a client, not taking any advance payment. I completed the project, but when the time came to deliver the project to the client, they said that they don't have that requirement ...
1
vote
4answers
648 views

What should be done regarding payment if client cancels the project

I am quite new to freelancing. I was recently hired for a fixed price job. After majority of work was finished, the client said he want to cancel the project because of some technical problems and my ...
1
vote
2answers
230 views

How to handle a situation when client tries to threaten a developer for a project dispute?

I know about bidding websites where companies and freelancers place their bids to get work from domestic or international clients. Suppose my client says to complete a set of features, like A, B, C, ...
1
vote
3answers
119 views

Prospective client asking to see briefs from other clients

As a freelance copywriter, I often take on freelance jobs for advertising agencies. I contacted one recently to offer my services (a small local agency) and we had a Skype call to discuss further. ...
1
vote
2answers
133 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
1
vote
1answer
62 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
1
vote
1answer
102 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
1
vote
2answers
241 views

How to deal with a stubborn user that constantly makes mistakes, but refuses to accept it's their fault

I'm making a desktop app for my best friend's family restaurant (no, I'm not doing it for free). Background info: My friend told me he tried with several apps he found on the Internet; in fact, he ...
1
vote
1answer
201 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
1
vote
1answer
136 views

How to drop customer balance costs for an hardware instance upscaling

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
1
vote
2answers
297 views

Had gotten bad review; should I close my account to start getting projects again?

I had been working on a client's project through UpWork, but due to a health issue, I had to stop working on the project. The client got angry and left bad feedback. To the present day, I have not ...
1
vote
1answer
1k views

IRS W-9 for customer who will purchase my products from my re-seller

A U.S. based company, who wants to purchase my software products through my reseller wrote me that a IRS W-9 needs to be filled out. They will buy the product license from my re-seller (who handles ...
1
vote
2answers
167 views

How to deal with clients moving to ready-to-use web platforms

Lately, since a couple of years, I noticed that few of my clients with small "brochure-type" web sites, moved indipendently (and without even notify me) to well known ready-to-use web platforms. They ...
1
vote
2answers
307 views

Client is not paying for my work - legal actions

I did a project for a client (it was around 3000$). It was monthly support project and as per agreement he has to pay monthly 1200$. But for 3 months, he didn't pay anything. First time, he literally ...
1
vote
2answers
574 views

Client is not paying for my work

I know it is very common problem that client doesn't pay for the work done. But in my case Client is not a company, he is an individual. I gave him support for his work. I already told him that he ...
1
vote
1answer
122 views

Questionable Client tries lure of "large white envelope filled with cash"

Does anyone know if "large white envelope filled with cash" is some sort of trope or an acceptable initial payment term? (Is it awkward to ask clients to NOT pay in cash? I use online banks anyway.) ...
1
vote
3answers
237 views

How to deal with clients that ask for new features in the middle of project?

One of my main problem with freelancing is that some of my clients ask me to add new feature in the middle of project when we have reached an agreement about tasks and price. So basically I'm adding ...
1
vote
2answers
151 views

Is there a way to work free for experience? [closed]

I had never been hired at upwork, I don't know why. I am willing to work for experience! Just simple data entry jobs, just for my experience. Because I think I need experience to be hired by an actual ...
0
votes
3answers
2k views

Client asking for a refund of advance payments for an uncompleted project

I am from India. I have worked on a project from a software consultancy company here in Mumbai, India. I started the work after receiving an advance payment, but soon the client started to change his ...
0
votes
4answers
145 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
0
votes
2answers
105 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
0
votes
1answer
232 views

Need help with moral dilemma of first client [closed]

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationary and a ...
0
votes
2answers
119 views

Hosting a website with a client's client

I honestly do not know how to ask this question. I am a Graphic Designer for one of my clients, however I am more than capable of building websites. The client I am working with specifically has ...
0
votes
1answer
147 views

Fire a client when you have a part of responsibility for delaying project

I work on a project for a client . the project supposed to be delivered in 3 months for a fixed price . It's a year since we have started the project and it is not finished yet . the responsibility ...
0
votes
1answer
107 views

How to deal with controlling external company that my client wants me to work together with

I'm working as a freelancer for a long term client on a complex project. In fact, this project is so complex that I cannot do it all on my own and as such a third party (an established company) was ...
-1
votes
1answer
102 views

How do I avoid being a bad client?

I'm (about to be) a freelance web developer. Changes are I'll be hiring the services of primarily graphic designers to create logos, design pages etc. Thing is - in designing a business card for ...
-1
votes
1answer
42 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
-2
votes
2answers
73 views

Charging for Project (Strategy) Research before signing a contract

I was referred to a potential client who has a very vast project in his mind. The potential client is sensible enough to understand the some of the technicalities and they even split the whole concept ...

1 2
3