Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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5
votes
3answers
191 views

How to deal with sudden health problem

I'm a single web designer / developer freelance and I work in a home office, my target clients are small to medium local businesses, shops, hotels, etc. I have several clients and I am available to ...
-1
votes
1answer
41 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
5
votes
5answers
480 views

Complicated situation with client and a never ending project

When I talked with the client for the first time, we didn't set well stablished limits for the project. The project is a mobile app. The agreement was that I was going to copy a Web App he was ...
9
votes
5answers
285 views

Client wants manual for everything I do

So I am a software engineer and currently have lots of clients that I create and maintain websites in WordPress. One of my clients, who I have a maintenance contract with(fixed $ / month) wants to ...
3
votes
3answers
143 views

Different world opinions with my client, quit or stay?

For few months I have been working for one client and after that time I have realized something, that was not visible at first sight - my client is a person, who dislike people of other race and ...
7
votes
5answers
263 views

Rude and confusing client but possible important job

A client called me at the telephone weeks ago, he said he is the CEO of a local big car dealer, my number was given to him by another of my clients. He said he wanted to talk about the website. We ...
5
votes
2answers
210 views

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance ...
3
votes
3answers
132 views

Can I charge higher for a non paying client?

I am a web developer who works for a company and next to it has "private clients" as a freelancer. One of my client is my co-worker's friend, who is a real estate rental salesman. First I had to move ...
4
votes
2answers
487 views

Should I warn client that I'm going to have to threaten legal action?

I've been chasing annoyingly small invoice of £100 for over a month now. The client keeps ignoring my emails and phonecalls. Twice he's texted me to apologise with some kind of excuse for why he's ...
1
vote
5answers
336 views

Client doesn't want to pay the final instalment and tries to negotiate for new conditions

I'm an Australian independent contractor. I have a hard-to-work-with European client who I'm happy to let go (and fire). We agreed to work on an app which had been delivered early last year. The ...
4
votes
4answers
1k views

Client refuses to pay, now threatening to sue me for breach of contract

Okay, so, a couple months ago I started working with a man who needed help with his website. He had a very low budget, but seemed kind of desperate and was an older man who was basically banking on ...
5
votes
2answers
148 views

When is a job too small for meetings?

As a graphic designer, not all of the jobs I take on are that big. A lot of the time it may just be a couple days work. But I find a lot of clients want to meet up to discuss the project in detail. I'...
5
votes
2answers
4k views

Small claims court for unpaid small invoice? (UK)

I'm having trouble getting paid for an invoice that a client owes me (just £100). He has started ignoring my phonecalls and texts and has never been very good over email to begin with. I'm starting ...
2
votes
4answers
243 views

Should I want to mention what techniques I use to build a website for clients?

Should I want to mention what techniques I use to build a website for clients in agreement (written or verbal) ? For example, if I get a project to build a website and if I have a plan to use ...
35
votes
8answers
10k views

Dealing with "friend" who won't pay after delivery despite signed contracts

I need help dealing with this situation. I have a (person who claims to be my) "friend" who did not pay upon completion and delivery of project, despite a signed contract last May. The ...
6
votes
2answers
189 views

How to handle interpersonal relationships and expectations from client's marketing department

As external freelance I manage/update a web site for a client, they have a small internal department who follows the marketing part and social networks. They often send me emails (often in lunch time ...
5
votes
5answers
565 views

I found out that a client is using the work I did for him to sell fraud courses

About a year ago, I completed a simple project for a client on his already existing website: he's actually someone I know (a friend of friends) and we only had a verbal agreement. It is an automated ...
6
votes
2answers
340 views

How to enter freelance websites with high rates since the beginning

I am aware that I am not so good at interact with clients, but I am also aware that I am a skilled programmer with years of experience in many fields, actually my work rates are higher than the ...
1
vote
4answers
140 views

Payments overly procastinated

I completed a code work for a client; he accepted it and approved. The only thing we have are a few emails we exchanged with quotes and descriptions of what to do. I have an email where he says the ...
9
votes
3answers
185 views

Being clear about the way I work

Lately, a couple of clients have been taking way too much of my time, in tasks such as: extensive, totally pointless meetings endless discussions about assets sizing (basically they aren't sure ...
3
votes
3answers
217 views

New client has paid deposit but impossible to get a hold of

I have a new client who I am building a (very small) website for. He has already paid the first 50% upfront. He wants to have a discussion over Skype which I am happy to do. It's been over two weeks ...
3
votes
4answers
608 views

How to deal with client's delusion to be a good graphic designer

This happens to me once in a while, and I do my best to convince the client for his own business greater good, but this time is getting serious... I am developing a web project for the client (it's a ...
1
vote
3answers
190 views

Long term client regularly pays late

I currently work full time for a client. I know that isn't the definition of freelance, but certain characteristics of our relationship lead me to believe that I'm still a freelancer. That being: I ...
1
vote
4answers
1k views

How to tell a client that I do no longer want to work with him?

Three years ago I did some freelancing for a client. It was one of my first clients when I did the freelance switch. I did 2 bigger and 2 smaller projects for him and all where catastrophic. He is ...
3
votes
3answers
180 views

What to do about negligent clients

I have a client that has on 4 separate occasions scheduled then canceled appointments to meet. He claims to be ready to sign a contract and get started, but we are left waiting. I've suggested having ...
3
votes
6answers
206 views

An employee from my current client needs to stay at my house, can I charge?

I think this is the right place - but let me know if it's not and I'll move it. I've been working as a freelancer/contractor in London for the last 12 months. My client has a second office outside ...
3
votes
3answers
292 views

Gone into deep hole with client. What next?

I have been working with a client on an elaborate website for more than 12 months. The project is almost at completion, but there's some technical barriers stopping it from being finished: they have ...
1
vote
2answers
240 views

How to deal with a stubborn user that constantly makes mistakes, but refuses to accept it's their fault

I'm making a desktop app for my best friend's family restaurant (no, I'm not doing it for free). Background info: My friend told me he tried with several apps he found on the Internet; in fact, he ...
0
votes
3answers
2k views

Client asking for a refund of advance payments for an uncompleted project

I am from India. I have worked on a project from a software consultancy company here in Mumbai, India. I started the work after receiving an advance payment, but soon the client started to change his ...
16
votes
8answers
3k views

Judging sincerity of freelance job offers

Question: how do I distinguish between insincere freelance job offers on the one hand, and sincere offers on the other hand that may have defects, but can lead to a beneficial longer-term working ...
7
votes
1answer
275 views

Complicated situation with client and an aggressive external company

Situation: Year 2013. There is this small-medium size manufacture company "C" who has a malfunctional website, infected with malware and viruses, if you seach the company name you get thousands ...
14
votes
5answers
6k views

Can we charge "being late" penalties to the client?

I have been in situations like this on several occasions and I would like to hear how the community behaves in such situations. Also if you have handled this situation via the contract, I would ...
5
votes
3answers
289 views

Should I charge the client for long meetings in person when he pays me on a per-project basis?

I'm developing a software for a client and the project had a delay of about a week. I warned the client about the delay (this happened because I made a course and he knew about it). But now he wants ...
3
votes
3answers
247 views

Can I fire my client without being liable for legal fees down the road?

I am a freelance application developer. I currently have a client who I began working with in January. A contract was signed stating the project was to be completed in March and that mockups and full ...
2
votes
2answers
149 views

Can I get paid for notice if my fixed term contract is not renewed?

I recently had a major client terminate their Service Level Agreement (SLA) with my company in Canada, and I'm trying to assess what rights as a contractor I have since my fixed term SLA has what ...
2
votes
3answers
314 views

How to handle endless modifications on fixed-fee projects

I have had a client for almost a year now. She is a nice person but the problem is she never settled down on what she needs; every time she asks for something, we agree on a fee and I start working. ...
12
votes
7answers
2k views

Client threatening legal action constantly

I have a client who is constantly threatening legal action against me even though I don't think I have done much wrong. I have done EVERYTHING I possibly can to keep the client happy, but it is never ...
0
votes
1answer
147 views

Fire a client when you have a part of responsibility for delaying project

I work on a project for a client . the project supposed to be delivered in 3 months for a fixed price . It's a year since we have started the project and it is not finished yet . the responsibility ...
0
votes
1answer
230 views

Need help with moral dilemma of first client [closed]

Sorry in advance for the long read. I'm 22 years old and just finished university for graphic design. I was approached by a small business which wanted me to design them a logo, stationary and a ...
1
vote
2answers
297 views

Had gotten bad review; should I close my account to start getting projects again?

I had been working on a client's project through UpWork, but due to a health issue, I had to stop working on the project. The client got angry and left bad feedback. To the present day, I have not ...
1
vote
1answer
129 views

Typical client situation - Needs advice

Ok. Client's project (an app) was suppose to get over in 2 months time. We continued to send him builds. BUT, everytime we send him the build, he will take 2 months to give feedback to that build. And ...
1
vote
1answer
995 views

IRS W-9 for customer who will purchase my products from my re-seller

A U.S. based company, who wants to purchase my software products through my reseller wrote me that a IRS W-9 needs to be filled out. They will buy the product license from my re-seller (who handles ...
7
votes
4answers
253 views

How to find someone to handle customer/commercial relationships on my behalf? (I'm a programmer)

I'm an unselfish, reliable, loyal, polite, clever, honest, resolute, shy man. These are remarkable characteristics for a programmer but they seem to be a great disadvantage for customer/commercial ...
1
vote
2answers
151 views

Is there a way to work free for experience? [closed]

I had never been hired at upwork, I don't know why. I am willing to work for experience! Just simple data entry jobs, just for my experience. Because I think I need experience to be hired by an actual ...
12
votes
4answers
2k views

Dealing with an Irate Client that wants Free Work

I'm involved with a situation where I am getting close to finishing a project and the client is irate because not everything he wants is in the project. We have a signed proposal listing all the ...
3
votes
3answers
179 views

Should I continue with a problem client?

I have been working with the same client as a writer for the last 2 years. I had a byline etc, but I only got paid £50 per 600-700 word article in that time. It was for a national paper. About 3 weeks ...
3
votes
2answers
863 views

How to tell client to stop adding new features?

I am working on a huge, multifaceted application/service for a client which never seems to stop growing in size. For various reasons the client has decided they don't want anyone else to work on the ...
0
votes
1answer
105 views

How to deal with controlling external company that my client wants me to work together with

I'm working as a freelancer for a long term client on a complex project. In fact, this project is so complex that I cannot do it all on my own and as such a third party (an established company) was ...
2
votes
3answers
191 views

Client is being extremely slow with final payments

I have a contract with a local, small town that calls for a 50% payment in advance and full payment on completion after inspection. The inspection was done 2 months ago and I have still not been paid ...
7
votes
4answers
181 views

Errors in a signed-off publication: should I return money paid?

I do design and web development and I took on a project for way less then I should have that involved logo design, multiple site creation, SEO and video creation. I went above and beyond, hiring ...