Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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35
votes
8answers
10k views

Dealing with "friend" who won't pay after delivery despite signed contracts

I need help dealing with this situation. I have a (person who claims to be my) "friend" who did not pay upon completion and delivery of project, despite a signed contract last May. The ...
27
votes
7answers
8k views

How should I respond to requests to work "for exposure"?

There's this huge misconception in the more creative industries, like art and writing, that creators that do not yet have an established reputation (and even some who do have one) don't deserve to get ...
19
votes
2answers
878 views

How to get paid and figure out if I want to keep this client

I have a client who is not paying on time, but it looks like the specifics don't match similar questions on this SE site. I got a call from a client I did website work for years ago. I had not done ...
16
votes
8answers
3k views

Judging sincerity of freelance job offers

Question: how do I distinguish between insincere freelance job offers on the one hand, and sincere offers on the other hand that may have defects, but can lead to a beneficial longer-term working ...
14
votes
5answers
6k views

Can we charge "being late" penalties to the client?

I have been in situations like this on several occasions and I would like to hear how the community behaves in such situations. Also if you have handled this situation via the contract, I would ...
14
votes
6answers
282 views

Determining when to turn down business

I recently started freelancing and found myself in a situation where I wish I would have turned the job down initially. In my situation the client wanted to change the functionality multiple times, ...
13
votes
3answers
1k views

How to back out of a freelance project that has gotten too big?

Last August I took on re-doing an e-commerce website. At first she only wanted a re-design, but it ended up being completely redone. Since I'm a student, I didn't charge her a whole lot for it, but we'...
12
votes
5answers
13k views

How to respond to "Are your rates negotiable?"

What is the best way to tell a client that your rate is non-negotiable when they ask? I am looking for way which will not offend the client and would also ensure that I don't end up decreasing my ...
12
votes
4answers
4k views

Firing a client due to difficult ongoing work relationship

I have a Web & graphic design client that I've been working with since July of this year. Initially, the project was supposed to be completed, and launched, in full at the end of September. The ...
12
votes
4answers
2k views

Dealing with an Irate Client that wants Free Work

I'm involved with a situation where I am getting close to finishing a project and the client is irate because not everything he wants is in the project. We have a signed proposal listing all the ...
12
votes
7answers
2k views

Client threatening legal action constantly

I have a client who is constantly threatening legal action against me even though I don't think I have done much wrong. I have done EVERYTHING I possibly can to keep the client happy, but it is never ...
12
votes
5answers
801 views

How can I reassure a client who is scared of me stealing their idea?

I've been in the situation many times where a client has a "unique" idea for a website and they fear that if they tell myself or any other developer about this that we "evil developers" will go and ...
9
votes
5answers
285 views

Client wants manual for everything I do

So I am a software engineer and currently have lots of clients that I create and maintain websites in WordPress. One of my clients, who I have a maintenance contract with(fixed $ / month) wants to ...
9
votes
3answers
185 views

Being clear about the way I work

Lately, a couple of clients have been taking way too much of my time, in tasks such as: extensive, totally pointless meetings endless discussions about assets sizing (basically they aren't sure ...
8
votes
5answers
941 views

Monthly Fee vs. One-Time Payment for a Large Project with Difficult Client

PROBLEM: A client of mine has asked me to prepare a quote for a rather large project that will take several months to complete. I've worked with this client on multiple projects in the past, and I ...
8
votes
3answers
1k views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
8
votes
4answers
1k views

How to fire or salvage a problem client?

I have a client that I'm tired dealing with. Although we have a written contract, they often submit change requests that are not covered by the terms of the contract. When I remind about the fixed ...
8
votes
3answers
2k views

Client refusing to pay

I recently did some web design samples for a client. The client was looking for an e-commerce website and wanted to see samples of what I intended to make the site look like. They were very adamant on ...
7
votes
9answers
2k views

How should I deal with a client who refuses to pay after receiving the finish product?

I was hired for a small web development job by a client. The job was small and of less budget. After I finished the job and notified the client, he didn't replied for several days. This made me think ...
7
votes
5answers
263 views

Rude and confusing client but possible important job

A client called me at the telephone weeks ago, he said he is the CEO of a local big car dealer, my number was given to him by another of my clients. He said he wanted to talk about the website. We ...
7
votes
3answers
91 views

How to work with a micro-manage client

I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
7
votes
4answers
253 views

How to find someone to handle customer/commercial relationships on my behalf? (I'm a programmer)

I'm an unselfish, reliable, loyal, polite, clever, honest, resolute, shy man. These are remarkable characteristics for a programmer but they seem to be a great disadvantage for customer/commercial ...
7
votes
1answer
507 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
7
votes
4answers
181 views

Errors in a signed-off publication: should I return money paid?

I do design and web development and I took on a project for way less then I should have that involved logo design, multiple site creation, SEO and video creation. I went above and beyond, hiring ...
7
votes
3answers
188 views

Setting up an "exit strategy" without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
7
votes
1answer
275 views

Complicated situation with client and an aggressive external company

Situation: Year 2013. There is this small-medium size manufacture company "C" who has a malfunctional website, infected with malware and viruses, if you seach the company name you get thousands ...
7
votes
1answer
171 views

upwork.com customer disappeared, I would like to do the same to the project

I am new on upwork.com. I had a micro-project on it. The project was written out as a 4.5 hour-long project. In the proposal description it was clear that it can be done in that time. So I applied for ...
6
votes
5answers
1k views

What to do about a possible fraudulent client and a scam in progress?

A few years ago I had an enquiry from a potential client who was an acquaintance of a friend. I had my doubts early on that he was a scammer but initially gave the benefit of the doubt, and then ...
6
votes
5answers
941 views

A bad client who pays a lot - should money or attitude prevail?

I have a heavy customer who like to call 10PM about extra urgent thing which must be fixed asap or the Earth will stop existing. If I do not reply (as I usually don't at such hours), in the morning I ...
6
votes
2answers
189 views

How to handle interpersonal relationships and expectations from client's marketing department

As external freelance I manage/update a web site for a client, they have a small internal department who follows the marketing part and social networks. They often send me emails (often in lunch time ...
6
votes
2answers
233 views

Client ghosted after delivering results, no payment

About 20 days ago, I got a job. I don't know what country he is. I worked harder and almost done. He wanted to see the result. So I sent my work data. He sent me some issues. So I corrected the issues....
6
votes
2answers
340 views

How to enter freelance websites with high rates since the beginning

I am aware that I am not so good at interact with clients, but I am also aware that I am a skilled programmer with years of experience in many fields, actually my work rates are higher than the ...
6
votes
2answers
1k views

How to deal with client who makes constant changes to work

Working on a (tiny) fixed price, art based job. The initial design was fine, but have been a number of iterations of the design since. That number is getting... well, ridiculous for the amount of work ...
6
votes
2answers
147 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
6
votes
2answers
524 views

How and when to abandon a client?

I have a particular client who hired me a few months ago to take over a very large project. He had a huge amount of work for me at first, and I made plenty of money in the first few weeks. Once we ...
6
votes
3answers
1k views

Legal ramifications of walking away

I'm about at my wit's end with a particular client. The project I've been working on for them for almost the past year is in a constant state of flux. The first sticking point is totally on me and my ...
6
votes
4answers
307 views

How do I convince clients not to use irrelevant pictures on their site?

When I work with clients as a web designer, I often have conversations like this. Me: The first thing a visitor sees when they come to your window cleaning website is a picture of a kitten. How does ...
5
votes
4answers
285 views

Using client's idea to develop an app

I was hired by a client to develop an Android app for him. We've worked together once, and when he offered me the job we didn't make any formal agreement. Now after finishing the development of the ...
5
votes
5answers
565 views

I found out that a client is using the work I did for him to sell fraud courses

About a year ago, I completed a simple project for a client on his already existing website: he's actually someone I know (a friend of friends) and we only had a verbal agreement. It is an automated ...
5
votes
2answers
578 views

How do I fire a client who is asking the impossible?

A client hired me to research and develop a signal processing algorithm which would eventually be used in a final product. A couple of months in, I realise that the client's specifications are almost ...
5
votes
3answers
191 views

How to deal with sudden health problem

I'm a single web designer / developer freelance and I work in a home office, my target clients are small to medium local businesses, shops, hotels, etc. I have several clients and I am available to ...
5
votes
2answers
148 views

When is a job too small for meetings?

As a graphic designer, not all of the jobs I take on are that big. A lot of the time it may just be a couple days work. But I find a lot of clients want to meet up to discuss the project in detail. I'...
5
votes
3answers
289 views

Should I charge the client for long meetings in person when he pays me on a per-project basis?

I'm developing a software for a client and the project had a delay of about a week. I warned the client about the delay (this happened because I made a course and he knew about it). But now he wants ...
5
votes
2answers
266 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
5
votes
2answers
342 views

Is it rude to be unavailable to clients when you are very busy?

excuse me for my not good English I work as a freelance web developer for small to medium local companies and I work alone. Sometimes it happens that I have too much works and projects going on at ...
5
votes
5answers
479 views

Complicated situation with client and a never ending project

When I talked with the client for the first time, we didn't set well stablished limits for the project. The project is a mobile app. The agreement was that I was going to copy a Web App he was ...
5
votes
2answers
210 views

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance ...
5
votes
1answer
135 views

How to end client relationship?

I have a client who haggles too much on price and does not want to pay for revisions time to time and I want to end the relationship, however there is an ongoing project at this point and it is almost ...
5
votes
2answers
4k views

Small claims court for unpaid small invoice? (UK)

I'm having trouble getting paid for an invoice that a client owes me (just £100). He has started ignoring my phonecalls and texts and has never been very good over email to begin with. I'm starting ...
5
votes
2answers
256 views

Client refusing to pay, threatening to involve lawyer

After working on a freelance Graphic Design project in New York for an individual wanting to start a magazine I had to return back to the UK for visa reasons. I did not manage to complete the project ...