Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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8
votes
4answers
1k views

How to fire or salvage a problem client?

I have a client that I'm tired dealing with. Although we have a written contract, they often submit change requests that are not covered by the terms of the contract. When I remind about the fixed ...
19
votes
2answers
875 views

How to get paid and figure out if I want to keep this client

I have a client who is not paying on time, but it looks like the specifics don't match similar questions on this SE site. I got a call from a client I did website work for years ago. I had not done ...
12
votes
4answers
4k views

Firing a client due to difficult ongoing work relationship

I have a Web & graphic design client that I've been working with since July of this year. Initially, the project was supposed to be completed, and launched, in full at the end of September. The ...
6
votes
5answers
940 views

A bad client who pays a lot - should money or attitude prevail?

I have a heavy customer who like to call 10PM about extra urgent thing which must be fixed asap or the Earth will stop existing. If I do not reply (as I usually don't at such hours), in the morning I ...
12
votes
7answers
2k views

Client threatening legal action constantly

I have a client who is constantly threatening legal action against me even though I don't think I have done much wrong. I have done EVERYTHING I possibly can to keep the client happy, but it is never ...
12
votes
4answers
2k views

Dealing with an Irate Client that wants Free Work

I'm involved with a situation where I am getting close to finishing a project and the client is irate because not everything he wants is in the project. We have a signed proposal listing all the ...
8
votes
5answers
937 views

Monthly Fee vs. One-Time Payment for a Large Project with Difficult Client

PROBLEM: A client of mine has asked me to prepare a quote for a rather large project that will take several months to complete. I've worked with this client on multiple projects in the past, and I ...
7
votes
1answer
274 views

Complicated situation with client and an aggressive external company

Situation: Year 2013. There is this small-medium size manufacture company "C" who has a malfunctional website, infected with malware and viruses, if you seach the company name you get thousands ...
8
votes
3answers
2k views

Client refusing to pay

I recently did some web design samples for a client. The client was looking for an e-commerce website and wanted to see samples of what I intended to make the site look like. They were very adamant on ...
7
votes
9answers
2k views

How should I deal with a client who refuses to pay after receiving the finish product?

I was hired for a small web development job by a client. The job was small and of less budget. After I finished the job and notified the client, he didn't replied for several days. This made me think ...
5
votes
3answers
191 views

How to deal with sudden health problem

I'm a single web designer / developer freelance and I work in a home office, my target clients are small to medium local businesses, shops, hotels, etc. I have several clients and I am available to ...
3
votes
3answers
179 views

What to do about negligent clients

I have a client that has on 4 separate occasions scheduled then canceled appointments to meet. He claims to be ready to sign a contract and get started, but we are left waiting. I've suggested having ...
2
votes
1answer
154 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
5
votes
2answers
4k views

Small claims court for unpaid small invoice? (UK)

I'm having trouble getting paid for an invoice that a client owes me (just £100). He has started ignoring my phonecalls and texts and has never been very good over email to begin with. I'm starting ...
4
votes
2answers
486 views

Should I warn client that I'm going to have to threaten legal action?

I've been chasing annoyingly small invoice of £100 for over a month now. The client keeps ignoring my emails and phonecalls. Twice he's texted me to apologise with some kind of excuse for why he's ...
3
votes
2answers
193 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
1
vote
5answers
333 views

Client doesn't want to pay the final instalment and tries to negotiate for new conditions

I'm an Australian independent contractor. I have a hard-to-work-with European client who I'm happy to let go (and fire). We agreed to work on an app which had been delivered early last year. The ...