Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ. Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

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7
votes
1answer
171 views

upwork.com customer disappeared, I would like to do the same to the project

I am new on upwork.com. I had a micro-project on it. The project was written out as a 4.5 hour-long project. In the proposal description it was clear that it can be done in that time. So I applied for ...
7
votes
3answers
91 views

How to work with a micro-manage client

I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
3
votes
3answers
69 views

What to do if you received a bad check as a freelancer, and purchased on behalf of the client?

What to do if you received a bad check as a freelancer? My client on Thursday sent me a check from a Wells Fargo business bank account with insufficient funds (at least that is what my bank explained ...
7
votes
9answers
2k views

How should I deal with a client who refuses to pay after receiving the finish product?

I was hired for a small web development job by a client. The job was small and of less budget. After I finished the job and notified the client, he didn't replied for several days. This made me think ...
1
vote
3answers
116 views

Prospective client asking to see briefs from other clients

As a freelance copywriter, I often take on freelance jobs for advertising agencies. I contacted one recently to offer my services (a small local agency) and we had a Skype call to discuss further. ...
2
votes
1answer
87 views

International Employer Initiated PayPal Buyer Claim Without Any Reason

I worked for this employes for a month, and he only paid me for half-month then suddenly replaced me after I delivered the MVP. And he was okay with the result. then he immediately cut me off without ...
1
vote
1answer
121 views

Questionable Client tries lure of "large white envelope filled with cash"

Does anyone know if "large white envelope filled with cash" is some sort of trope or an acceptable initial payment term? (Is it awkward to ask clients to NOT pay in cash? I use online banks anyway.) ...
2
votes
2answers
140 views

How do I make clients understand that I am the right freelancer for my assignment?

Thank you for your help. I tried to get a job at freelancer.com. I have regular mark and more than 20 cases of contracts. I proposed to a work to create website using React. The client sent a message ...
6
votes
5answers
1k views

What to do about a possible fraudulent client and a scam in progress?

A few years ago I had an enquiry from a potential client who was an acquaintance of a friend. I had my doubts early on that he was a scammer but initially gave the benefit of the doubt, and then ...
4
votes
3answers
245 views

Should I remove the VAT column from my invoice?

I have a client whom I suspect is just attempting to find ways to not pay invoices due, asking me to remove and change details continually on my invoices. Today they have requested that I remove the ...
5
votes
1answer
135 views

How to end client relationship?

I have a client who haggles too much on price and does not want to pay for revisions time to time and I want to end the relationship, however there is an ongoing project at this point and it is almost ...
6
votes
2answers
233 views

Client ghosted after delivering results, no payment

About 20 days ago, I got a job. I don't know what country he is. I worked harder and almost done. He wanted to see the result. So I sent my work data. He sent me some issues. So I corrected the issues....
1
vote
3answers
90 views

Is payment gateway integration considered part of the deal?

Is a payment gateway, i.e, razor pay, part of the deal made on freelancer if I am a frontend developer and I made the deal with the client to just integrate APIs and make the UI in React? Or should I ...
27
votes
7answers
8k views

How should I respond to requests to work "for exposure"?

There's this huge misconception in the more creative industries, like art and writing, that creators that do not yet have an established reputation (and even some who do have one) don't deserve to get ...
1
vote
1answer
136 views

How to drop customer balance costs for an hardware instance upscaling

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
1
vote
2answers
307 views

Client is not paying for my work - legal actions

I did a project for a client (it was around 3000$). It was monthly support project and as per agreement he has to pay monthly 1200$. But for 3 months, he didn't pay anything. First time, he literally ...
3
votes
2answers
127 views

How to create urgency for clients to provide content, answer e-mails, etc

So as the title says, how do you (freelancers, or the company you work at) create some urgency feeling so that clients don't take forever to come up with content or to reply to your e-mails? There are ...
2
votes
1answer
174 views

Client feels he is doing a favor on me by paying invoice because his requirements changed

I was working for a client for a while until April. Because of the lockdown and also some family problems on my side, we stopped working together. At that time, there were two payment pending worth $...
2
votes
4answers
104 views

Work order money refund : Freelancing with an college friend

I was employed by an old college friend for building an App. I was paid an advance of 25 percent of the total amount agreed as an advance to start working. Later, I went to his office for a few days ...
2
votes
3answers
110 views

Chasing debts during coronavirus lockdown (UK)

So I have a couple of new clients who I've recently done work for. I invoiced them a couple weeks ago and they've gone pretty quiet ever since. When I was working for them, they didn't seem ...
3
votes
2answers
107 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
2
votes
1answer
94 views

Client needs to know the font - should I respond?

I had a really awful experience with this client. We started good but as the years went on, the client became hard to work with -- unreasonable timelines and extremely delayed paychecks. To make the ...
6
votes
2answers
147 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
12
votes
4answers
4k views

Firing a client due to difficult ongoing work relationship

I have a Web & graphic design client that I've been working with since July of this year. Initially, the project was supposed to be completed, and launched, in full at the end of September. The ...
8
votes
3answers
1k views

Should I work for free if client's requirement changed

I have a client. There was one specific limitation of the solution we were implementing. I made sure to tell him about it, and he said it's fine. Now later when it's implemented that way, he feels, ...
3
votes
4answers
343 views

How to effectively handle obsessive personal client calls during regular office hours

I have a new local client who simply won't stop calling me during my office hours. I do attend to calls of all my clients. But he calls me and discusses everything about the project over phone only, ...
1
vote
4answers
226 views

How do you know if a client is serious about your service?

I am new to freelancing work, currently have no client and been in touch with two clients who show interests on my service. We met couple times already but both client seems not moving the process to ...
1
vote
2answers
132 views

Can a client deduct additional work from my price?

I finished a recent website project which took too much time for a low price. I delivered the project completed (without excluding potential minor bugs). After delivery, they informed me of something ...
5
votes
4answers
144 views

How to price speculative enquiries

Hello I have a small business that makes bespoke products for a very niche market. My expertise is broadly in making/coding. I get a lot of inquiries from people who want me to realise a particular ...
4
votes
1answer
145 views

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th, ...
2
votes
6answers
136 views

How to deal with a client who won't tell description about the site he wants?

I have got this client from freelancer.com where he gave an email to contact him. I contacted through the mail, he said he wants a restaurant site built for him, provided an example and said he wants ...
3
votes
2answers
251 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
1
vote
1answer
101 views

Client requesting things out of my domain in the name of maintainance

So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
4
votes
4answers
1k views

Client refuses to pay, now threatening to sue me for breach of contract

Okay, so, a couple months ago I started working with a man who needed help with his website. He had a very low budget, but seemed kind of desperate and was an older man who was basically banking on ...
7
votes
3answers
188 views

Setting up an "exit strategy" without upsetting or causing troubles to clients

I am a web designer / developer (front end and back end). I do that proficiently since more than 10 years, and I am appreciated and good skilled in designing and programming. I work alone in a home ...
1
vote
1answer
201 views

Very difficult client now seems to have lost interest

I've been doing a small identity design job for a new client who has been very difficult to work with and he has recently stopped replying to my emails altogether. The main problem is that trying to ...
1
vote
1answer
61 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
2
votes
2answers
131 views

Client wants more features near project end

I established a fixed price with a client for a website design project. I got underpaid because I couldn't show any experience in the area of the project since I didn't had permission from my other ...
0
votes
2answers
104 views

Client doesn't give approval but changes expectation. What should I do?

I'm recently working with a very indecisive client who never seems to want to make decisions or give approvals to any confirmations I asked of her. I have had a question on this here a while ago. But ...
2
votes
1answer
155 views

How to deal with indecisive clients?

I do freelance web design and development on the side. I have a client recently who appears to be flaky and indecisive. She isn't very willing to commit herself to make decisions. When I've the ...
13
votes
3answers
1k views

How to back out of a freelance project that has gotten too big?

Last August I took on re-doing an e-commerce website. At first she only wanted a re-design, but it ended up being completely redone. Since I'm a student, I didn't charge her a whole lot for it, but we'...
35
votes
8answers
10k views

Dealing with "friend" who won't pay after delivery despite signed contracts

I need help dealing with this situation. I have a (person who claims to be my) "friend" who did not pay upon completion and delivery of project, despite a signed contract last May. The ...
4
votes
1answer
309 views

Client wants free and half-rate meetings

I have been freelancing for a client for two years now at 15 hours/week. I recently raised my rate from $30/hour to $50/hour to reflect that of a freelancer and not an employee (since I receive no ...
1
vote
4answers
712 views

Including cost of materials in quote

My colleague and I were hired as freelancers by a small company to build their company website. The website included Home, About, Products, Services, and Contact pages. When our client asked us about ...
3
votes
1answer
188 views

Client wants to find a payment scheme that works for us. He doesn't want retainer nor hourly. How to find a common ground?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
7
votes
1answer
507 views

What to do when a client cancels project 1 day before delivery?

I learned a valuable lesson today the hard way. I know what to do in the future, but for right now, I want to know what my options are for collecting payment, and maybe some advice on how not to get ...
4
votes
2answers
199 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
0
votes
4answers
143 views

What is a good way to handle correction loops and clients which delay or deny project acceptance in fixed-price projects?

As I have been into business for a long time now I know that this is one of a real freelance nightmare (maybe also for companies, but especially for freelancers). It can be even worse in case that ...
3
votes
3answers
245 views

Client refused to pay for maintenance but now asks for small tweeks

We had developed a blog/sales website for a client about 6 months ago and while discussing the contract, they were sure that they won't need maintenance. Since last month, they have been asking for ...
5
votes
2answers
210 views

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance ...