Stack Exchange Network

Stack Exchange network consists of 174 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [customer-relations]

The tag has no usage guidance.

-1
votes
2answers
101 views

What to do If I suggested and implemented wrong infrastructure for a client

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
2
votes
2answers
129 views

Best Management tool for self-employed: Tasks, Calendar, Multiple Customers, Multiple Project, Invoice, Time-Track

I need to organize my working hours for many projects and customers due to huge work load. I would like a web app with the following features: Tasks List item Calendar Multiple Customers Multiple ...
3
votes
1answer
99 views

Business plan for developers

I hope this is the right piace to ask my question. I'm an electronic developer with knowledge in hardware, firmware and a bit of software. Ten years ago I began my own freelance activity. I never ...
8
votes
4answers
218 views

Dealing with a customer that was satisfied with your services but is mad about the price

SUMMARY: A customer is satisfied with the quality of services she received but realizes, after the fact, that other service providers charge less. Although there is a difference in the quality of ...
0
votes
2answers
68 views

Asking Vendor for compensation for failures in their products

TL;DR I quoted Company A a fixed price amount to write some software using a product from a particular Vendor (that I selected). But these products didn't work as advertised and I discovered ...
7
votes
2answers
155 views

How to handle interpersonal relationships and expectations from client's marketing department

As external freelance I manage/update a web site for a client, they have a small internal department who follows the marketing part and social networks. They often send me emails (often in lunch time ...
4
votes
3answers
1k views

Starting freelancer career while already having customers

I'm currently studying web development and working as a student trainee in a startup. During my free time I sometimes create and maintain websites for others. The reward I get for my work is quite ...
10
votes
4answers
344 views

How do you curtail too much customer input on website design?

As a full stack developer for hire I have created dozens of websites for a wide array of clients. I'm continually trying to refine my process and have noticed the biggest waste of time is design due ...
4
votes
4answers
259 views

What's the best way to 'sack' a customer

Bearing in mind the saying that 5% of your customers cause 95% of your hassles... I've identified my 5%, i.e. one customer who really annoys me on a regular basis. So what's the best way to 'sack' ...