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Questions tagged [customer-relations]

For questions about how to interact with customers or potential customers professionally.

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Client wants to share profit and license for a project

Initially, the client hired me for a project without mentioning any profit-sharing or assistance with commercialization. However, after investing approximately 30 hours into the project, I've produced ...
F. Zer's user avatar
  • 105
1 vote
2 answers
92 views

How to deal with an arrogant client who gets intensely upset with even the smallest of communication gaps between us?

I currently work for a low-paying, arrogant local client who does give me a decent amount of work, but all are under-paid. The client has a habit of bargaining and complaining. If I ask him for more ...
Shiva's user avatar
  • 249
2 votes
2 answers
189 views

How do I communicate with a customer about the bad quality of work I'm delivering?

I've been working for a customer for about 3 months now and I just get more and more frustrated on the quality of the work I'm doing for them. They are paying around 40% higher than the current marked ...
CrazyFrog's user avatar
3 votes
2 answers
129 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
Mark's user avatar
  • 153
6 votes
2 answers
154 views

Best behaviour to have in meetings with people trying to impress / confuse others with unnecessary technical jargon

(excuse me for my not good english) This happens me once in a while and happened lately: I am in a meeting in the same room with my client and someone (one person or more) from a web agency, or some ...
Constantinus's user avatar
6 votes
2 answers
102 views

What expectations are there of support when handing development over to a different contractor after my contract is terminated?

This may be a better fit for a different site, but I couldn't really find one that served the intersection of software engineering and business norms. My primary concern here is about something I ...
RonLugge's user avatar
  • 163
1 vote
1 answer
139 views

How to drop customer balance costs for an hardware instance upscaling

I'm an IT freelancer in Italy, with experience in software development, web design and recently system administration. Around three months ago I got a new client to work for and signed contract to ...
Jackie Degl'Innocenti's user avatar
2 votes
2 answers
233 views

Best Management tool for self-employed: Tasks, Calendar, Multiple Customers, Multiple Project, Invoice, Time-Track

I need to organize my working hours for many projects and customers due to huge work load. I would like a web app with the following features: Tasks List item Calendar Multiple Customers Multiple ...
Jackie Degl'Innocenti's user avatar
2 votes
1 answer
147 views

Business plan for developers

I hope this is the right piace to ask my question. I'm an electronic developer with knowledge in hardware, firmware and a bit of software. Ten years ago I began my own freelance activity. I never ...
Mark's user avatar
  • 153
9 votes
4 answers
343 views

Dealing with a customer that was satisfied with your services but is mad about the price

SUMMARY: A customer is satisfied with the quality of services she received but realizes, after the fact, that other service providers charge less. Although there is a difference in the quality of ...
snowfrogdev's user avatar
0 votes
2 answers
330 views

Asking Vendor for compensation for failures in their products

TL;DR I quoted Company A a fixed price amount to write some software using a product from a particular Vendor (that I selected). But these products didn't work as advertised and I discovered ...
Peter M's user avatar
  • 333
6 votes
2 answers
194 views

How to handle interpersonal relationships and expectations from client's marketing department

As external freelance I manage/update a web site for a client, they have a small internal department who follows the marketing part and social networks. They often send me emails (often in lunch time ...
Constantinus's user avatar
4 votes
3 answers
1k views

Starting freelancer career while already having customers

I'm currently studying web development and working as a student trainee in a startup. During my free time I sometimes create and maintain websites for others. The reward I get for my work is quite ...
webFashion's user avatar
9 votes
4 answers
383 views

How do you curtail too much customer input on website design?

As a full stack developer for hire I have created dozens of websites for a wide array of clients. I'm continually trying to refine my process and have noticed the biggest waste of time is design due ...
stackoverfloweth's user avatar
4 votes
4 answers
305 views

What's the best way to 'sack' a customer

Bearing in mind the saying that 5% of your customers cause 95% of your hassles... I've identified my 5%, i.e. one customer who really annoys me on a regular basis. So what's the best way to 'sack' ...
Pat Dobson's user avatar