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1
vote
4answers
97 views

How to handle the deal with client in case of heavy illness, accident, etc?

For precaution, I always set the deadline longer than the time it actually takes; e.g. for a 30-days work I promise the client it will be finished in 45-days. So in case something bad happened, I have ...
2
votes
2answers
218 views

Potentially unable to complete a project; what to do?

I am worried that I have taken on a major project (three months scheduled, tens of thousands of dollars, but it's already late) that I will be unable to complete. I am trying to figure out the best ...
5
votes
4answers
336 views

Attracting clients who want web developer not designer

I'm currently a web developer, generally with the Python Django framework. What I do could be called full stack development. And, I'm looking to go freelance! What I'm interested in learning about is ...
2
votes
3answers
313 views

How to handle endless modifications on fixed-fee projects

I have had a client for almost a year now. She is a nice person but the problem is she never settled down on what she needs; every time she asks for something, we agree on a fee and I start working. ...
4
votes
4answers
380 views

Is there a reason against not billing someone when asked for an invoice for work completed?

I do some work for a client. Recently they asked me to fix something on their site. It took me about 1-2 hours to locate the problem but the fix was pretty simple. They sent me an email asking me to ...
0
votes
2answers
344 views

My newbie mistakes and how to communicate with clients

For the past few months I've been doing a lot of freelancing projects for people for little to no money. I figure it looks better on my portfolio if I make stuff FOR other people, rather than just ...
2
votes
6answers
460 views

If I transfer the work to my friend without notify the client, is it ok?

I just wonder that if I got too many jobs which I can not handle at the same time, can I transfer some of them to my friend? if so, should I notify the client? of course I will make sure the finally ...
4
votes
3answers
148 views

How do I increase efficiency in client communications without seeming impersonal?

I find myself with the enviable problem of having more work than time, and as such, I'm attempting to steamline tasks and increase efficiency, along with raising my rates. One issue that has cropped ...
3
votes
5answers
323 views

How to deal with a client who calls a lot?

I have that client who prefers to call me to check for status updates for his project even if I'm giving him access my project management tool. We use slack for communication. It bothers me so much ...
1
vote
1answer
99 views

Is there a checklist for a freelance app job

I got to talk to a client who wants to have an app for his restaurants. The app should include a ordering process as well, for take aways. But I am not sure what will be my to-do list in that kind of ...
5
votes
3answers
177 views

Handling client extras on the fly

I sell a B2B software that I developed which is customized for each client. I offer a maintenance agreement with the software that covers technical support, updates, etc. Most of my clients take the ...
12
votes
3answers
1k views

How to back out of a freelance project that has gotten too big?

Last August I took on re-doing an e-commerce website. At first she only wanted a re-design, but it ended up being completely redone. Since I'm a student, I didn't charge her a whole lot for it, but we'...
4
votes
1answer
251 views

How would an independent web developer land a large commercial job?

I'm an independent web developer and graphic designer who mainly prospects small local businesses and independent artists found online. When I'm out doing cold calls in person, I look for buildings ...
2
votes
4answers
711 views

Is Multimedia Designer & Web Developer a suitable job title for a single person handling Web, Print, and UI Design + Front & Back-End Web Development?

The Problem: I'm faced with the dilemma of how I should advertise myself in terms of the roles I fulfill for my freelancing business. I'm experienced in: Graphic Design for Web & Print: Social ...
-1
votes
4answers
205 views

How to control the clients sales funnel?

I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment. When I receive, say, ...
4
votes
5answers
2k views

How to deal with clients trying to blackmail you?

I'm in an unfortunate situation where a client I'm currently working for is threatening to provide bad rating and feedback to my profile on a popular freelance outsourcing site (not sure if I can ...
-1
votes
1answer
227 views

Is Slack the best program to manage small teams?

I would like to know your thoughts about Slack. I have a small outsourcing team and I have heard good things about this software. Just now I am using Gmail, Google Drive, Dropbox, Skype and Private ...
0
votes
2answers
174 views

Polite way to schedule future work

I'm new to freelancing and I'm wondering what, if any, would be a polite way to tell a client that I've got clients ahead of them and that I can't start their project till a certain date?
3
votes
2answers
251 views

A tool to communicate with a client that's better than e-mail

I'm working on a project for my client. I need to communicate daily with them on many different aspects of the application. At the beginning, e-mail was enough, but after a month there are few ...
3
votes
1answer
529 views

How frequently should someone check in with a potential client?

Let's say you've had an email exchange with someone who seemed interested in hiring you for a freelance gig that went on for a few weeks and then tapered off. This isn't a "cold call" or a stranger, ...
4
votes
5answers
298 views

Keeping up with client work and emails

I am a freelance web developer that is looking for a service/software to keep track of work I need to do for clients. I have quite a few clients, and most of them usually only need an hour or two of ...
1
vote
1answer
4k views

How to reply a job interview while accepting it

This question is the second trickest question that need to be answered. When you get a job invite on oDesk or elance, what is the right way to reply so the job is yours? I typically reply as Thank ...
13
votes
2answers
1k views

Client Threatening to Contact Permanent Employer?

I picked up a side job. Terms were agreed on. Payment up front and percentage of profits. No money has been paid up front. Communication has been tenuous. I received a text message stating "I am ...
8
votes
3answers
2k views

How do I communicate to a client that he's wasting time and money by using my services hourly vs. paying a monthly fee?

I recently "fixed" a Wordpress site for a client. He told me the site's host had "malware problems" and he needed the site restored from a backup. I did that, and didn't change anything else about the ...
4
votes
4answers
220 views

Should I debug application on customer server if it wasn't previously discussed as part of the job?

I did create for customer webcrawler application. It's running fine on my local server, although customer asking me to debug application on his server, because there is exception thrown on product ...
5
votes
1answer
125 views

How should I inform a client about increased uncertainty in case of health issues?

I'm having some trouble during last few weeks, and it's happening along a freelance project I took before. Moreover, it's not me who has problem but my daughter. After the last visit to doctor we're ...
5
votes
1answer
170 views

How do I bring up me charging for work?

I have been working on my drawing skills for over a year now. Yesterday, I received an email from a chap who saw an illustration I did and loved it. He asked if I wanted to design a tattoo design ...
2
votes
1answer
309 views

Client non-responding on official email but talks only on skype

I just had a project that was like bad dream - finally we settled for a refund amount. Along with the same, client also allowed me to have complete control over my code. The problem is, above ...
6
votes
7answers
1k views

Is it right to call a client who didn't hire you to ask for the reasons he/she didn't?

I had an interview with the manager of a small company who sought a web programmer. He told me he was glad to have had the interview because he ended quite happy whith me. Nevertheless there were ...
7
votes
4answers
336 views

How to wisely spend money on improving my freelance business to result in a steady stream of income?

I want to spend some part of my monthly freelance income in a smart way to promote my services, build a stronger personal brand and do other things that will help me in finding higher-profile clients, ...
5
votes
4answers
374 views

How can you inform a client that a freelancer is unqualified without being a jerk?

My client, Widgets Inc, hires a freelance designer, Bob, to do flyers and such. He's good at it. Bob figured out how to install Wordpress and is now calling himself a web designer. I tried to talk to ...
5
votes
4answers
1k views

How to start & who should start first interview over Skype?

I'm new to freelancing, and I recently sent a few proposals for jobs. Two clients (individuals, not companies) asked me for my Skype id and added me on Skype, but no one has interviewed me yet. What ...
2
votes
2answers
234 views

How to let a client know that not replying is not acceptable?

I've had this happen with two potential clients now and I'm really hoping there's a good way to handle it. I don't do this as a full time job, but I run into people every now and then that want me to ...
2
votes
6answers
340 views

Convincing a non-technical client that a product/service is a bad idea

I have a client that wants me to post a competition for a large group of student freelancers to build an iOS app for an alumni group. The problem is that I have looked at the basic spec and it really ...
5
votes
3answers
199 views

How do I not lose an otherwise good customer over a minor misunderstanding?

A very good customer of mine, gave me various digital media files on USB sticks and CDs to put on this newly created website. One CD in particular was an unpublished song of his and he told me this ...
4
votes
2answers
214 views

How much detail to use when communicating progress to client?

I'm going to be renovating a client website in the near future. However, I had a lot of manual processes with my first client that I'd like to change, particularly with my back-end organization of ...
1
vote
1answer
88 views

Bidding for a new skill (without any history) [duplicate]

I have learned new skills and I want to apply for jobs, the question is how do I manage when writing a cover letter.how do I give them example? Even If I am contacted back. How do I tell them I don't ...
5
votes
1answer
59 views

Scheduling calls with clients in different timezones

I live in Europe, while my clients are mostly from US. Thus, the smallest timezone difference between me and my clients is -4hours, the biggest being -9hours. Yet, I also have a customer in Asia, ...
3
votes
2answers
1k views

I added my client to WhatsApp, now I get messages from him at 11pm. How to act?

I don't know if I made a mistake on giving my client my personal WhatsApp number. Now whenever he has something to say about the service I delivered, he contacts me by that channel because he knows I'...
15
votes
7answers
2k views

As a new freelancer, how can I improve my communication with the clients?

Recently I've become really frustrated after moving from a regular office job to freelancing. Since I am new to freelancing, I decided to do some low-quality, cheap jobs to get some stars in my ...
5
votes
3answers
826 views

How to tell client that I can fix their problem in a cover letter, when they haven't specified a problem

I have been reading a lot about writing a cover letter, "How would you solve their problem", where clients want you to apply and require their work to be done. For example, a job posting may look like ...
8
votes
5answers
485 views

How do you explain to the computer illiterate what a web developer does?

I run into many small business owners who have played with a website builder from their webhost. When I tell them I'm a web developer, they think that all i do is use one of these builders. They ...
4
votes
4answers
290 views

Application getting constant declined

This is from my previous post, which answer shed a part of my problem but i have been having a long issues since when i apply for job, it get declined, reason? "Choose another contractor", i changed ...
6
votes
4answers
304 views

How do I convince clients not to use irrelevant pictures on their site?

When I work with clients as a web designer, I often have conversations like this. Me: The first thing a visitor sees when they come to your window cleaning website is a picture of a kitten. How does ...
7
votes
4answers
206 views

Which collaborative software do you usually need to work?

Here I mean the type of software, not particular brands and names. We had a remote developer in our team and quite often we needed more than just email or voice call. Sometimes we shared screens for ...
8
votes
3answers
358 views

Can someone suggest how I can improve my freelancer-to-client communication?

Usually a client does not know as much as a developer about software, that is why we are hired. The issue I run into is terminology. How do you communicate with a client that has limited computer ...
13
votes
3answers
2k views

How important is a prompt reply in the freelance world?

When I am really overloaded with work, I don't have time to reply to new client's requests on estimations (how much will it cost, can you do these addons,...) as I simply cannot concentrate to produce ...
12
votes
4answers
4k views

Firing a client due to difficult ongoing work relationship

I have a Web & graphic design client that I've been working with since July of this year. Initially, the project was supposed to be completed, and launched, in full at the end of September. The ...
7
votes
2answers
199 views

What is an appropriate follow-up time with clients?

I'm just starting out as a freelance developer and I've reached out to clients who were referred to me and they don't have work ready for me yet. How often would it be appropriate to follow-up with ...
11
votes
7answers
7k views

To talk with client or to chat with client and the effects on landing contracts

Most times, clients ask me to talk in Skype. Since I do not like talking as I may say something unplanned, I always direct them to message rooms where they ask questions, and I reply after thinking ...