Questions tagged [communication]

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1answer
28 views

How to reject a project that does not fit with my skills or goes beyond my skills in order to keep your client for future projects?

I am having problems with how to reject this kind of project for my clients. As an example, a recent client that weeks ago I did a C Project for him arrives again days ago needing help in a project ...
-1
votes
1answer
227 views

Is Slack the best program to manage small teams?

I would like to know your thoughts about Slack. I have a small outsourcing team and I have heard good things about this software. Just now I am using Gmail, Google Drive, Dropbox, Skype and Private ...
4
votes
2answers
59 views

How to work with a micro-manage client

I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
3
votes
1answer
35 views

How often I have to update my progress working freelance?

I am working right now with a C code for a client. I let her know that when I reach 50% of progress She will pay the first part. However I have now 80% solved because I want continue my work without ...
3
votes
3answers
105 views

How to handle bids over project budget

As a Client, I posted a project I needed done on a freelancing site (Upwork, Freelancer, etc). I have had a few bids that go over the listed budget (30% over). I did mention in the description that ...
2
votes
1answer
235 views

Social Media Portfolios

I'm just starting to come round to the idea of using social media, and as I'm not a big fan, I want to use as few profiles as possible, on my prefered platform which is Twitter. My main area of work ...
5
votes
1answer
89 views

Is it ok to publish job openings on my LinkedIn profile to try to earn hiring commissions?

I receive many contacts from recruiters on LinkedIn. Some of them genuinely ask if I know somebody who could be interested in the position(s) offered, and they sometimes mention that I could get a ...
1
vote
1answer
88 views

How to refuse providing CV/resume?

I have a static page where I describe expertise and services provided and sample work. Whenever I get approached by potential clients or recruiters I'm being asked for my CV/resume. I tried to delete ...
4
votes
2answers
148 views

Revealing tactics to customers

Is it ok to reveal your tactics and techniques to customers? If not, what would you say? If yes, how much would you say? I work in digital marketing, it this helps.
4
votes
1answer
69 views

What are some techniques to get past Human Resources to talk to the person that needs help

First of all, if my approach to this is a waste of time (mine or the client's) or unethical, let me know because that's more important to me. I'm a programmer with management, product management, and ...
15
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7answers
2k views

As a new freelancer, how can I improve my communication with the clients?

Recently I've become really frustrated after moving from a regular office job to freelancing. Since I am new to freelancing, I decided to do some low-quality, cheap jobs to get some stars in my ...
2
votes
1answer
81 views

Freelancer taking away a client from a full-blown media agency: How to price the work?

I am asked to make a proposal to a client who is moving on from working with a digital media agency (wasn't happy with the services) to working with me, after I demonstrated a proof-of-concept of a ...
0
votes
2answers
212 views

Police Checking Service

I have been asked to get a police check prior to being awarded an I.T. Dev Contract. I really want this job, but need to provide this check as soon as possible to. So my question where can i go to get ...
3
votes
2answers
104 views

How to convince customer to buy its own products

I'm an hardware developer and I design PCBs board for my customers, usually on specific orders. I mean, I don't have a "catalog" with available products. When a customer needs a circuit he asks me a ...
4
votes
3answers
711 views

What's the best cold call pitch for a freelancing software engineer?

When I cold call a hiring manager for the first time, what exactly is the best thing for me to say after they answer? I've been a contract software engineer for 25 years. Times are always changing. ...
2
votes
2answers
98 views

Signed contract to complete work that I can no longer provide

I signed a contract to produce technical training content and videos at a time when I was available to complete it. I have about 10% of the work completed. Due to circumstances that I cannot ...
12
votes
4answers
4k views

Firing a client due to difficult ongoing work relationship

I have a Web & graphic design client that I've been working with since July of this year. Initially, the project was supposed to be completed, and launched, in full at the end of September. The ...
2
votes
2answers
92 views

How can I justify my opinion about app release?

I've started a new project with a college classmate. We wanted to develop a mobile app, which we thought wasn't invented yet. Doing some research, we found out that the idea already existed; and it ...
4
votes
3answers
104 views

Advertise through email

So I'm starting a basic business of consulting for web, mobile, desktop, games development. I have seen some business website around my neighborhood that really need rework or upgrade, so i was ...
2
votes
1answer
85 views

How do I reply back to my freelancer if he is not maintaining deadlines and delaying the project?

I am working freelance for a client, and I have around 30 articles to write for him. I decided to outsource 10 of those articles to another freelancer (from Freelancer.com). I have informed my client ...
3
votes
2answers
242 views

Clients with 1-2 days long project asking for daily updates since I was offered the project

It seem to be happening to me often. I have just started freelancing remotely. For now, I am targeting small project (1-7 days long). Usually I try to keep a small backlog of projects so I am not ...
1
vote
2answers
111 views

Is it okay to prospect my customer's customers?

Here is the situation: I have been working full-time for a customer (let's call him A) over the last month and most of this time was actually spent on projects from a single customer of them (let's ...
2
votes
3answers
144 views

Graphic designer tapped to work on multiple projects. Best way to charge? Retainer? Hourly? Per project?

I’m a graphic designer and I’ve been tapped by a previous client to work on multiple projects. The projects are mostly packaging design and product label — my role is to think of the concepts, make ...
1
vote
1answer
61 views

How to set a project completion deadline for a project that already got extended out?

I was hired to update a website for a client, based on a designated list of tasks. The client paid fully upfront, and we set a rough "loose" project completion estimate at 3 months. It was a fixed-fee ...
3
votes
2answers
1k views

I added my client to WhatsApp, now I get messages from him at 11pm. How to act?

I don't know if I made a mistake on giving my client my personal WhatsApp number. Now whenever he has something to say about the service I delivered, he contacts me by that channel because he knows I'...
10
votes
4answers
451 views

Phone or e-mail when attracting clients?

I'm starting as a freelancer in the web development sector. I'm constantly searching for new projects on (Dutch equivalents of) websites like oDesk. Many clients add both an e-mail and a telephone ...
17
votes
8answers
648 views

Staying in contact with clients when I have a different sleep-wake rhythm (being a night owl or living in a different time zone)

I’m a night owl. I’m most productive/creative at night. I go to bed in the morning and sleep until late afternoon. Being self-employed, this gives only a small timeframe for contact with clients, as ...
12
votes
3answers
1k views

How to back out of a freelance project that has gotten too big?

Last August I took on re-doing an e-commerce website. At first she only wanted a re-design, but it ended up being completely redone. Since I'm a student, I didn't charge her a whole lot for it, but we'...
-1
votes
2answers
95 views

Viability of a plan to get experience and to grow portfolio

I am a young iOS programmer with a good amount of experience. I have been doing iOS programming for five or six years I have a couple finished apps on the App Store that are very aesthetic and that I ...
1
vote
2answers
192 views

Non-billable hours if you're expected on a bench with unclear timelines

Somewhat related to If I am working on an hourly project with variable hours per week and I am blocked on a task, should I bill for the time spent blocked?, but if you have a corp-to-corp client that ...
-1
votes
4answers
205 views

How to control the clients sales funnel?

I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment. When I receive, say, ...
2
votes
1answer
78 views

Social Networking As A Multi-Niche Freelancer

As an individual, as I'm sure most of us are, I have an extremely broad range of interests. Anything from Nature and wildlife, to rock and heavy metal lifestyle interests ( bands, tattoos, beer, ...
4
votes
1answer
210 views

Junior Graphic Designer here. Am I being low-balled by a client who I've worked with for the past 3 years? How to remedy the situation?

I hope you bear with me. This is going to be quite a long post. I want to lay out my situation in detail in hopes of getting advice as to what I should do and how to approach it the best way possible. ...
3
votes
2answers
193 views

Client wants me to take a portfolio project off my website

About 18 months ago I completed a brochure design for an old client. I added a few spreads of it as mockups to my online portfolio. The booklets contain text written by my client — helpful information ...
5
votes
2answers
265 views

How to tell client I cant do any more changes till they pay invoice?

I am new to freelancing. I have developed a project for a client. I am waiting for the final invoice to be settled - fixed price project. The client has requested revision changes 3 times. By revision ...
4
votes
2answers
186 views

Leaving my best longterm freelance client for a Job offer, what's the best way to end this?

I'm a full stack software engineer who have been freelancing for a client for 2 years, it turned to a remote job but we never agreed on any contract she just keep sending tasks and I do them and bill ...
6
votes
7answers
1k views

Is it right to call a client who didn't hire you to ask for the reasons he/she didn't?

I had an interview with the manager of a small company who sought a web programmer. He told me he was glad to have had the interview because he ended quite happy whith me. Nevertheless there were ...
2
votes
1answer
91 views

Is it unacceptable or not wise to email clients during the weekend?

This Exchange question here: Staying in contact with clients when I have a different sleep-wake rhythm (being a night owl or living in a different time zone) deals with the subject quite well, but it ...
3
votes
1answer
108 views

How to answer to new client's requests while having no time to work for them?

As you may have already read I had health problems, I was K.O. for 3 weeks and it was a big problem for my job for many reasons... I am still having right now hard times to keep up with previous ...
-1
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1answer
37 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
-4
votes
2answers
47 views

Is there any tips to get projects for junior graphic designer like me

I'm starting to design from 2012 and I have made some design for some event (I'm the committee of the event) and sometimes I created it in my spare time. But, why can I get some money from it so I don'...
0
votes
3answers
59 views

Where to find people for colloboration

I want to get some new experience working with different people around the world. So, I'm looking for some sort of a collaboration site, where people looking for designers/developers etc and ...
2
votes
3answers
95 views

Should I provide information to the client before proposal is accepted?

So, there is some knowledge you gain from your career and this information is important and valuable because it save the client big money. For example, for OTP verification with a mobile number, ...
-1
votes
1answer
70 views

Using generic email address for account registration

Up till now, we've used admin@company.com in the past for all vendor account profiles. But it was also utilized for NOC alerts and became a virtual catch-all for a slurry of notifications. We are ...
2
votes
4answers
182 views

Someone contacted my client and created a conflict, how do I handle it?

First things first: I worked with company in a project for client, where I was simply a developer that did the tasks defined by company. client then decides that he wants to make his own team after ...
2
votes
2answers
132 views

What to include in contract to identify the end of work?

This is my first time making a website for someone else who will be paying me. I am writing a contract to have him sign but am stuck on one part. The question is so simple I have trouble phrasing it: ...
2
votes
2answers
87 views

What should I say to others in an endeavor when a client isn't making payments?

I've a web development client who has fallen behind on payments. While working out with the client how to handle the situation, others involved in the site have sent work requests. What (if anything) ...
3
votes
1answer
107 views

Client not Responding from more than last 36 Hours

I recently got my first project on Up Work, i had a lot of communication with two of the people from their side on Skype and i have been working on their project from previous week, i have developed ...
0
votes
4answers
605 views

Declining freelance job after already accepting

Yesterday I met with a potential SEO client. We verbally settled on a price and both walked away happy, but now I'm having some serious second thoughts. I don't think that I can meet the promised ...
1
vote
2answers
262 views

What does it mean when a client stops communicating after receiving a proposal?

A possible customer from NY contacted me with a request-for-quotation. I replied back with an estimate in hours and money, defining several elements of the project. Before that, we exchanged some ...