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0
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0answers
41 views

What to do once the project goes live?

I'm looking for advice on the best way to service my client once their project goes live while avoiding any potential pitfalls. The product is a custom software solution that is cloud hosted. During ...
0
votes
3answers
81 views

How to deal with clients that ask for new features in the middle of project?

One of my main problem with freelancing is that some of my clients ask me to add new feature in the middle of project when we have reached an agreement about tasks and price. So basically I'm adding ...
0
votes
2answers
54 views

Being safe as a client

The title may not be the best thing to describe my question and I apologize for that I am a client with a project that is basically a private social network, the project is aimed at a certain family ...
3
votes
3answers
154 views

small web project, is it reasonable to not meet with the client?

Some background info: I accepted a freelance task. That is very small. Probably 3-5 hours of work in total. I'm a female developer. I stated in my email that I require a small percentage of the agreed ...
2
votes
1answer
30 views

What should be included in an I. T maintenance retainer?

I'm looking to start offering maintenance retainers for my customers. I'm trying to understand how I can charge customers and what to charge them for. For example, one of my clients has 3 sites ...
-1
votes
1answer
27 views

Guides for clients to learn to save files to online cloud storage

Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means. It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
3
votes
1answer
97 views

How to determine pricing for Freelance Web Hosting For VERY Large Corporation

I'm a creative freelance who has been scoring bigger and bigger clients. My invoices have significantly jumped and business is getting good. I have a VERY large corporation who wants me to host a ...
4
votes
1answer
66 views

Controlling stress associated with maintenance services

I'm considering getting into computer maintenance. There is a firm which I'm working with who have a few sites which I have setup the computer infrastructure for. In computer maintenance; I've heard ...
6
votes
1answer
131 views

Raise price of hourly rate for existing client

I took on some work for a client when I first started using Upwork and I was also in a full time job. The rate I quoted for the work was low ($55 AUD per hour) but I felt it was a good price at the ...
1
vote
2answers
294 views

Freelance contract for international clients

I've recently picked up a client in Australia, while I am US based. When outlining the work to be done and setting up the contract, is there any differences that need to be made? Will the contract be ...
5
votes
2answers
122 views

When is a job too small for meetings?

As a graphic designer, not all of the jobs I take on are that big. A lot of the time it may just be a couple days work. But I find a lot of clients want to meet up to discuss the project in detail. I'...
4
votes
3answers
355 views

Freelance programmer's monthly fees, expectations too high?

Recently I started freelancing as a full-stack developer in Brazil and it's been very good so far, but I am a little stuck on this one client. By far my biggest client yet, they want a customized ...
0
votes
2answers
69 views

Can't support the project anymore - Can I give it to someone else?

I contracted with a client and the contract included 6 months of free support after releasing first version. The client is requesting more features (of course I'm getting paid), but because of school ...
2
votes
6answers
109 views

Should I Provide Free Support for Sometime

I completed one of my Android App Recently, I provide him with Free Support of 1 Month after going live on play store, and then I will charge him after the free period. Is it the good practice. Should ...
0
votes
3answers
958 views

Client asking for a refund of advance payments for an uncompleted project

I am from India. I have worked on a project from a software consultancy company here in Mumbai, India. I started the work after receiving an advance payment, but soon the client started to change his ...
1
vote
1answer
134 views

Advice writing my first SLA

I have been a web developer for quite a few years now, all my clients being acquaintances or similar. I now have a more formal client that I have recently created a website for. They are interested in ...
-1
votes
1answer
46 views

Web Troubleshooting Email Template?

I have an issue that im sure most other web development people have which is trying to answer vague emails about website or email issues. Trying to get details such as an exact page URL or a scenario ...
2
votes
1answer
332 views

I'm a 'freelance' web developer / considering hosting client websites as reseller (or not) - opinons wanted on reseller accounts

I worked for a small / local web development company whose owner retired about 2 years ago. The previous business offered hosting services (which, set up years ago was done in a shared hosting ...
5
votes
1answer
94 views

Hired for work but problem was fixed by the client's hosting

I'm in a dilemma if I should charge a client or not. First off, I was hired by a client to fix their site. I have very limited access on their site and their hosting is very poorly managed by a ...
4
votes
3answers
133 views

How do I increase efficiency in client communications without seeming impersonal?

I find myself with the enviable problem of having more work than time, and as such, I'm attempting to steamline tasks and increase efficiency, along with raising my rates. One issue that has cropped ...
2
votes
1answer
138 views

How to deal with a lying customer?

I'm a freelancer and deal mostly with web, a client of mine has hired me to deal with a monthly newsletter: improve the deliverability and the message itself, I signed up for a popular online service (...
0
votes
2answers
57 views

How to tell approach to project?

I bean asked in freelancing website to tell (for an android project) brief description of HOW I would go about implementing the project and outline of how you would approach the project What ...
2
votes
3answers
71 views

Searching document shared by clients

One of the people who works with me has complained that a lot of clients are sharing documents with her in different "cloud" storage systems (e.g. OneDrive, DropBox, Google Docs). Because there are ...
2
votes
2answers
161 views

Got a contract, but the code isn't the best, how do I proceed?

I've recently gotten a contract for me to integrate an API with an AngularJS frontend, I'm quite new to freelancing and I've only got roughly two projects under my belt, all be it larger than normal, ...
1
vote
4answers
99 views

Quality online tool to visualize my availbility in the simplest manner?

OK, I may have overly complicated the title. But here is my issue. I sometimes work alone, sometimes as a team of 3. Either way, I have to keep track of all time that has already been booked and time ...
0
votes
4answers
176 views

How to control the clients sales funnel?

I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment. When I receive, say, ...
3
votes
2answers
236 views

A tool to communicate with a client that's better than e-mail

I'm working on a project for my client. I need to communicate daily with them on many different aspects of the application. At the beginning, e-mail was enough, but after a month there are few ...
0
votes
2answers
84 views

Is advisable to give training for a software of mine for free as an added value?

I'm a programmer and I developed an ERP (invoice/accounting software). I wondering if giving training for free to my customers can be seen as an added value or they can think it is of little value (or ...
3
votes
2answers
1k views

How to handle a disgruntled client who tries to ruin your reputation online?

I am running a small website design and development company, We have done a project for one of the USA based client. Based on my experience, more than 95% of the clients are good, but at least you ...
3
votes
4answers
205 views

Should I debug application on customer server if it wasn't previously discussed as part of the job?

I did create for customer webcrawler application. It's running fine on my local server, although customer asking me to debug application on his server, because there is exception thrown on product ...
6
votes
1answer
107 views

Legality of providing freelance support for a product which my current employer previously supported

I currently provide technical support for a very niche product sold by a relatively big-name company (at least within this particular industry). However, they are planning on ending support in a ...
1
vote
2answers
544 views

Client is not paying for my work

I know it is very common problem that client doesn't pay for the work done. But in my case Client is not a company, he is an individual. I gave him support for his work. I already told him that he ...
6
votes
5answers
327 views

How do I determine support rate if not previously negotiated?

Last night, I provided support to a recent customer by setting up their small business's email address to be read within an email client. I had already done this on one of their devices as part of the ...
4
votes
1answer
238 views

How many hours of free transition/exit time should I give a client who just ended a long term contract?

We recently came to the end of a 6 month hourly contract (at about 25 hours per week). The client and my company discussed renewal, but the sticking point became our hourly rate. The client wanted ...
5
votes
3answers
144 views

How Much Information is Enough Information?

I've dealt with a few clients over the years who have wanted, understandably, to stick with the project at every turn. For the most part I haven't had any issues with that, but when I start hitting a ...
11
votes
4answers
326 views

I.T home support - protecting myself

I'm looking to get some extra work and start my own I.T support business for home users only. Examples of work: - Working on computers in front of the client - Clients drop off computers, I fix them, ...
10
votes
3answers
8k views

How to setup client ownership of domain name and hosting

I'm starting out as a small web design and development business. I'd prefer that after I launch a site for a client, they then own and be responsible for the management and recurring payment of their ...
10
votes
6answers
4k views

I have a meeting with a potential client tomorrow and I have no idea what to do

A friend of mine has put me in touch with one of his co-workers who wants a website for his business. He simply requested that we meet up in person the next day. I have no idea what to discuss during ...
5
votes
1answer
54 views

Scheduling calls with clients in different timezones

I live in Europe, while my clients are mostly from US. Thus, the smallest timezone difference between me and my clients is -4hours, the biggest being -9hours. Yet, I also have a customer in Asia, ...
3
votes
1answer
393 views

I added my client to WhatsApp, now I get messages from him at 11pm. How to act?

I don't know if I made a mistake on giving my client my personal WhatsApp number. Now whenever he has something to say about the service I delivered, he contacts me by that channel because he knows I'...
9
votes
7answers
420 views

Client suspended dev work, but still wants fixes

I have a long term development client that recently needed to suspend development due to some financial issues on his side. Up until now for most of this year I've been on an hourly time commitment ...
3
votes
4answers
773 views

Designing Websites without CMS

I’m planning to build websites that do not have a CMS (Content Management System) to enable the user to update their content. I have more than enough expertise to enter this business. The only thing ...
2
votes
1answer
483 views

Is there a freelancers' website only for Windows Server troubleshooting jobs?

I am an Infrastructure engineer on the Windows Platform and I live in India. Is there a website dedicated for remote freelance troubleshooting and remote administrator jobs for the Windows Server ...
2
votes
2answers
685 views

How to tackle situation when client do not respond for an escro project

I have started a project with a client where the deal was to upfront an amount of money, then he will do escrow for all of the remaining money, with it being released after completion of the project. ...
8
votes
3answers
3k views

Am I charging my client too much for my SLA - Service level agreement?

So I have secured a project worth 6 figures for an employee management system that will manage his employees for 4 of his companies. This employee management system will integrate a biometric hardware ...
4
votes
1answer
82 views

Should all project get the same post-release support?

How can I determine how long I should offer free support? Obviously a 3-month project and 3-day bug fixes will not be treated equally. In my case, when I do the whole project, I offer free 1- to 3-...
8
votes
3answers
913 views

How prompt should we fix bugs after app release?

So I made an app, we tested it and the app is published to public. The client returns to me in 10-15 days saying that users reported more bugs. I usually give 1 to 3 months of free after-release ...
5
votes
3answers
146 views

Deciding budget of a project which does not have exact requirements

Let's say there is a project which does not have an exact set of requirements. And then the clients ask for an "tentative" quote. There is no way to decide that, for example, an iPad app for a hotel ...
8
votes
3answers
635 views

Seeking advice on web design startup

Can anyone with experience in running a start-up software/web design business give me a few solid recommendations on how your general client experience works? I'm interested in what sort of ...
7
votes
3answers
174 views

Free support after selling a project

I'm working on a small engineering/programming project (~100kloc of code) which tackles many different areas of expertise. The program communicates with many external devices, has data processing and ...