Based on my previous post, we decided to hire part-time freelancer who will reply to all emails and do all non-technical correspondence with the client.
Now, I am not sure how to train this person, that is, what tasks to give him/her. Let me present some of my concerns:
Should we hire a person who is not a developer or a designer? (our projects are development and design) Obviously we can get not only lower hourly rate, but I don't think that a designer or a developer would accept being a PA or something.
Should this person reveal his identity to clients (so that they know they are not talking to anyone of us directly) or the client should think he's talking to someone of us?
Should this person work our time or Philippines time or he/she should work US time (most clients are from the USA)?
At this point we plan to have a person who will reply emails only for those clients who contact us first. Do you think it's realistic that we train him/her to be able to bid to new projects in our name?