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I joined a website design project for a client. I asked him to deposit 50% of the project's money. I sent draft designs; they were almost complete. Suddenly, the client said he met a financial problem and canceled the project. We didn't sign any contracts. I couldn't get the remaining amount while I think I deserve more than the 50% deposit. How do you handle cancellations?

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With no contract, keep the 50% and move on.

If you want a "kill fee" you need to have that in a contract. It's difficult, if not impossible, to try and collect a cancellation fee after cancellation without something in writing. You can certainly ask for such a fee. But the client has no obligation to pay anything.

In addition, it's your responsibility if the deposit does not adequately cover the work needed prior to client review.

  • Thanks, I'll try this way :D – VanThanh Mar 29 at 3:16

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