I work for a writing agency. A few days ago, a client asked us to do some work for his website. The client said it was 'proofreading'. I did the work, the agency approved it. It was sent to the client for final approval.
The client wrote back to say that what he actually wanted was his text rewritten so the site sold better. I wrote back to the agency to say this pretty much constituted a new job. The agency agreed so I got on with the work.
I resubmitted and the agency approved it - again! It was sent to the client for final approval.
I waited a few days and the client rejected it. He wrote back to say that the work was low quality and he could have done a better job himself. My agency were very nice about it, I got paid regardless, but it left a blemish on my stats, it's the first time a client has rejected a piece of my work.
I am considering writing to my agency and asking them to overturn the negative feedback because
1 - the client was vague about what they wanted - and in the first place, they described what they wanted incorrectly;
2 - it was a new client, so we had no previous examples of what the client liked to work from
3 - it's clear that the client had something very specific in mind, but they were not able to articulate their needs or show us the kind of thing they had in mind.
I kept to the description as much as I could - short, concise, selling the site, a bit humorous. There was nothing I could do save getting inside the client's head. Because of this one negative piece of feedback I am now nearly halfway down my agency's ladder of writers, whereas before I was at the top.
Should I write to my agency about this or just swallow it? I could do the latter, but I still feel an injustice is being done somewhere.