I have agreed for a mobile Application project where everything has to be managed by me only as development and programming designing concern. The only Designing part has been given to another freelancer.

we had a minimum of 10 calls in 3 months of period asking or discussion of the project and designing backend making Client understand the imaginary design and flow of the project. after all this discussion they have given me a small amount of payment.

now all of the sudden gettings calls from the client to refund the payment as things are not moving forward.

Can u any one help me out how can I handle the situation and make them understand refund isnot possibleand I'm also finding it extremely difficult to refund the payment.

The client makes fake promises to come back with new project etc etc.. but If they are planning for a second idea they will not ask for a refund.

Thanks in Advance.


there were no Agreements signed, We just had word of mouth.

  • Was there any discussion or agreement surrounding the refund of payment at any time? Was the word "deposit" ever used? Or terms such as "payment for work thus far"? Basically what grounds can you, as the worker, see they client may interpret which would allow them to believe they are entitled to a refund? Especially if any of your time was used regarding their project. Some (bad) clients do not seem to grasp they are paying for your time, not for an end product. – Scott Aug 1 at 21:05
  • Have you signed a contract or other form of agreement? If so, what does that say regarding payment? – morsor Aug 3 at 6:23
  • No agreements signed. Just had telephone discussions, as they are not moving forward they need the money back. – JB Pakalapati Aug 4 at 8:39

From my experience freelancing, it sounds like a typical case of both you and the client lacking a full and transparent understanding of the scope of the project. Because if this, you’re probably going to find yourself doing a ton of extra work for no extra pay.

In order to resolve this current issue, I’d recommend speaking to them on the phone and addressing what needs to be done to resolve the issue. Let them know that a refund is not possible, but you’d be happy to deliver whatever it is they think they aren’t getting from you.

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