I have agreed for a mobile Application project where everything has to be managed by me only as development and programming designing concern. The only Designing part has been given to another freelancer.
We had a minimum of 10 calls in 3 months of period asking or discussion of the project and designing backend making Client understand the imaginary design and flow of the project. after all this discussion they have given me a small amount of payment.
Now all of the sudden getting calls from the client to refund the payment as things are not moving forward.
How can I handle the situation and make them understand refund is not possible and I'm also finding it extremely difficult to refund the payment.
The client makes fake promises to come back with new project etc etc.. but if they are planning for a second idea they will not ask for a refund.
There were no agreements signed, we just had word of mouth.