My client wanted a website that included the purchase of a few (6) professioanl images, which I suggested iStock as a place to get them. It was hard at first to convince him he needed to pay for his images as he thought it was perfectly fine to save the images from their competitor's website and use them on his own site. It took some convincing but he finally agreed he would pay for his own. We discussed he wanted 6 images, and on iStock images are bought with credits. Some images can be 1 credit, others 2 or three. I told him to purchase 6 credits on his account and I will download 6 images (thus, making each image the price of 1 credit each).
While looking for the best image that suits a particular page, I would send him a few screen shots so that he can decide. For example "on the X page, which image would you prefer. Option A, B, C, D" etc.
I've done this with each image that needed purchasing as I wanted him to be happy.
However I still have 3 more images to buy and have just noticed on the account is only 1 credit left. I looked through the purchase history and saw one image was 3 credits, not 1. I suppose this is my fault for not checking before downloading, but now there's not enough credits to purchase the other 3 images I need.
He chose all the images I have downloaded, but I probably should have checked before clicking the download button. Is it my fault or his? He was the one that selected them.
Appologise and say this is my fault for not checking while also explaining that for my error he will need to purchase more credits
Say 'Because you chose X image, I will need you to purchase more credit ( putting the fault at him)
Purchase more credit out of my own expense because it was my blunder
He was already not happy about purchasing items to begin with, so I don't think he will take option 1 or 2 very well. Also a thing to note - I checked the refund section to see if I could get one - I cant. So that's not an option.