My friend and I recently went into freelancing a few months ago. We've had a couple of clients we completed projects for so far, all of which for people who did not have a site.
Recently we had a meeting with a potential client who had his company's site built by an agency out of state. He was looking to hire someone more local to fix some design issues and bugs on his site. We had a face-to-face with him then told him we will send over our rates the next day.
When we send over our rates to clients, we also send over a draft of our contract, which includes a page with a detailed list of what work will be done for them. This is just used as a paper trail so we can assure that no disputes over what work was agreed upon will happen later on.
A while after we sent over our rates, we did not hear back from our potential client. We checked his site and noticed that some revisions were made in accordance to the list we sent to him. We speculate that he just took our details and sent them over to the agency he was already working with, using us as free consultation.
We are admittedly livid, but are going to take this as a learning experience for future clients. I'm wondering how much detail should we provide to a client when discussing what work we can do for their site?
We want to confirm what work we will do for them, but don't want to spend too much time doing free design consultation for them.