I paid a freelancer in full before he finished because he had some family problems. He has not delivered the website, he changed logins, took the website down and does not reply.

When in the resolutions centre you click "report a problem" but if I made 2 payments of 50% will i get all the money back. How exactly does it work? Will the refund me 100% if the freelancer does not deliver?

How can I ensure I'm covered if this gets escalated?

  • 2
    I'm voting to close this question as off-topic because it is not a question about freelancing. I'd suggest you read the Paypal support pages or contact PayPal support if you have a question about their service.
    – Scott
    Nov 21 '16 at 10:10
  • I thought it was as its with a freelancer. I didnt find much info online and thought someone in the community could help with this.
    – matthew
    Nov 21 '16 at 21:15
  • 1
    This site is about working as a freelancer, not necessarily working with a freelancer - especially in terms of specific client-freelancer relationship issues. No one here knows what contract you may or may not have with the person you hired. This is, quite honestly, a PayPal support question. Chances of someone here being part of the PayPal support team are minimal at best.
    – Scott
    Nov 21 '16 at 21:36
  • As a relatively new member of this community I welcome the question in the light that I didn't know it's about "working as a freelancer, not necessarily working with a freelancer ". On that note, I propose to someone with the appropriate rep to consider making it about freelancing in general. Nov 22 '16 at 15:50
  • 1
    I'm voting to close this question as off-topic because not freelancing May 25 '17 at 19:57

If you meant on freelancer.com, you've broken the rule, as all payments are supposed to remain onsite (on Freelancer.com).

As such, they (Freelancer.com) CANNOT intervene on your behalf.

If I were you, I'll rather consider it a lost battle; you can only get your money and/or the service paid for if and only if the freelancer in question chose to.

You may try consulting their support, but I truly doubt it will yield any results.

Otherwise, PayPal itself, but again, that will depend on many factors; in this case: I think the earlier, the better.

  • Its not with freelancer. I've been working with him on and off for the last year. This is the first time something like this has happened. I've read everything there is on Paypal about this but they dont give too much info.
    – matthew
    Nov 21 '16 at 21:18
  • 1
    Call PayPal, if there's anything that can be done, you will find out by speaking to a real person - as you've noticed, PayPal's documentation is "less than complete" and very often "less than helpful" Jul 24 '17 at 5:32

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