I paid a freelancer in full before he finished because he had some family problems. He has not delivered the website, he changed logins, took the website down and does not reply.
When in the resolutions centre you click "report a problem" but if I made 2 payments of 50% will i get all the money back. How exactly does it work? Will the refund me 100% if the freelancer does not deliver?
How can I ensure I'm covered if this gets escalated?