I have an issue that im sure most other web development people have which is trying to answer vague emails about website or email issues. Trying to get details such as an exact page URL or a scenario where the error occurs is like pulling teeth out. Does anyone have a really good all-encompassing email template they use for situations like this? Something that covers browser details, scenario, page URLs etc ?
Would love suggestions on things to say to get this information and that clearly explain to the client that with so many variables we need clarification.