I do design and web development and I took on a project for way less then I should have that involved logo design, multiple site creation, SEO and video creation.
I went above and beyond, hiring people to do testimonial videos for the company, creating really nice animated explanation videos and creating a small content network. But everything started like most projects do with the logo.
On this particular project, I was desperate for money and knew the people pretty well so I didn't push a contract on them and instead started working ASAP. I sent 3 logo mockups and got an approval on one, then made some slight changes and started on the rest of the project.
The project was finished in 4 months, and 3 months later (after payment), I got a message saying that the logo was misspelled and they'd just noticed the typo on their business cards. I jumped into my files and noticed that the original logo I sent was misspelled, so all print materials/social media and websites had the typo. They are demanding that I give them money back or fix everything for free.
I corrected all the issues, re-did all print materials and website content within 15 hours. I feel really bad but they signed off on the logo and the business cards and the site and should have noticed. I know I'm partly responsible, but I feel that they are more so due to giving me approval on all these items.
Has anyone had a problem like this, and what did you say to the customer?