I'm looking to get some extra work and start my own I.T support business for home users only.
Examples of work: - Working on computers in front of the client - Clients drop off computers, I fix them, they collect them - Remote work (client will be able to see everything I do)
I'm aware with any business you have to protect yourself. Below are a few issues I one day expect to come across and need to know how to protect myself.
"You've deleted some of my files" - I haven't but I'm likely to get accused of this at some point. I could backup their data before hand but this is not only time consuming but I am then keeping hold of their private data.
"You've been viewing my private data" - I haven't, but they may accuse me of this.
"My computer is still full of viruses" - the truth is when I handed it back to the client it was virus free and shortly after they've downloaded more viruses and are accusing my of not doing my job properly!
"My computer is now worse" - let's say they hand me a PC which is crumbling. I use it for an hour and something blows up (e.g power supply) and I'm accused of breaking the machine.
How best to cover myself against these points? There are many more but I can't see how I can cover everything so what's the best practice?!
I guess the only way around any of these is to cover all these points in a contract and before any work takes place the client must sign it? Is replying to an email with the contract attached sufficient/legal?
For remote work, how best to take payment? If I don't take payment before, once the PC is repaired they could cut the connection and never speak to me again. If I do take payment, they may have to do it online - if their computer is full of viruses this is not wise for obvious reasons.
Any help appreciated.