For projects that require you to bill per emails read and written, how would you present this information to clients?

Are there any tools or services that solve this need?

  • What are you using for reading the emails? Does it count for junk mail received? – Canadian Luke Mar 5 '14 at 23:31
  • I'm using Gmail with IMAP support. Junk mail should be excluded. – hpique Mar 5 '14 at 23:45
  • Can you present time you spent reading/writing? Ps.what kind of a job this is? – Peter MV Mar 6 '14 at 9:15
  • It's for email support. Tracking time manually would be the most basic option, but I'm not sure it offers enough transparency and also it's a pain to do. – hpique Mar 6 '14 at 18:00

Keep a log of the emails. Just have a document open all day and add one line per email:

10/03/2014 13:10: email X read 
10/03/2014 13:16: email X read / reply sent

Add this to your invoice. If any questions arise you can always look up the specific email in an inbox/archive/sent folder.

It's manual work but shouldn't take much time and gives your customer a complete overview of the work you do.

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