So I am running in to a bit of an issue, and although there are similar questions on FL nothing this specific:
How do I manage a client's expectations for a new website?
The issue arises when they first see it go from mock up to actual working website. I'll give you the two approaches I have taken
Show them the end product only Once I am happy with the site I will show this to them, but only once I am happy. This often results in phone calls of "what is happening" and "where is the site can I see it now"? I do keep them in the loop with multiple emails per week so it doesn't look like I have run off - but clients seam to want to get their hands on it before they should. Note: all time-scales, with contingency, are laid out before hand.
Involve them in ever step On the other hand I can show them the site every step of the way. However I have found when I do this they seam to like to request odd changes and get a bit confused with it all (understandable). The main issue is, it seams to encourage them to request more and more, and increasingly not-the-right-thing changes; though they do not take kindly when I say "this is the way to do it". It just seams as I say that this encourages more changes, though the benefit is if there is anything they really do not like we catch it early on.
So my question is really: Are there any approaches I have missed or is this just as hazard of the job and I should accept the lesser of two evils (the first I am currently thinking!)